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    2019 ANNUAL REPORT Whirlpool Corporation 2019 ANNUAL REPORT


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    Where We Operate. Whirlpool Corporation (NYSE: WHR) is the leading major appliance manufacturer in the world(a), with approximately $20 billion in annual sales, 77,000 employees and 59 manufacturing and technology Who We Are. research centers in 2019. The company markets on Form 10-K and other financial Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 56% NORTH AMERICA owned affiliates. 21% Sales by EUROPE, MIDDLE EAST, AFRICA Region 16% LATIN AMERICA 7% ASIA 31% REFRIGERATORS & FREEZERS Sales by 30% Product LAUNDRY Category 23% COOKING APPLIANCES 16% OTHER revenues among leading appliance manufacturers. SIX 59 non-GAAP financial measure ROIC. BRANDS WITH MANUFACTURING & non-GAAP financial measure Ongoing Earnings Per Share. $1B+ Page 7, (d) Based on 2019 Euromonitor data. TECHNOLOGY RESEARCH CENTERS brand in EMEA and Asia Pacific regions is not affiliated with the Hotpoint brand sold IN NET SALES in the Americas. Page 16, (e) Female representation of manager level and above as of December, 2019. 67M 77,000 certain other trademarks are owned by their respective companies. ©2020 Whirlpool Corporation. All rights reserved. PRODUCTS SOLD EMPLOYEES


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    In the competitive global kitchen and laundry appliance industry, Whirlpool Corporation continues to lead the way with a relatively simple goal—we are in constant pursuit of improving life at home. For over 108 years we have set the bar that others follow because our products, work- place environments, practices, policies, and governance remain committed to improving life for our consumers, employees, and communities. Innovation permeates our culture, not only because we possess the right blend of talent and technologies, but because it drives us to meet the constantly evolving needs of our consumers throughout the world. Whirlpool Corporation | 2019 ANNU AL REPO RT 1


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    2019 Letter to Shareholders A MESSAGE FROM MARC BITZER, CHAIRMAN AND CHIEF EXECUTIVE OFFICER The very same principle is the reason why we adopted ESG Dear Shareholder, policies more than 50 years ago. To illustrate this, I would like to share a quote from Elisha Gray in his annual letter to During this past year we saw a shareholders from 1969: “1969 saw continuation of determined efforts on the part of public debate around “shareholder Whirlpool and its subsidiaries to make meaningful contributions versus stakeholder” and the purpose to the improvement of the social climate in the communities where our facilities are located. We have long held that no of companies. At Whirlpool, we business can separate itself from the affairs and problems of the society of which it is a part and hope to grow and prosper.” consider all stakeholders, but never The current debate was brought about by the Business at the expense of our long-term Roundtable statement on company purpose that was signed by nearly 200 U.S. CEOs, including myself. This public shareholders. This principle has commitment to lead our respective companies for the benefit of all stakeholders—our customers, employees, suppliers, guided our company for 108 years communities and shareholders—includes the following tenets: and will do so in the future. • To our consumers, we commit to meeting or exceeding consumer expectations. • To our employees, we commit to fair compensation, benefits, training/development, and to provide a work environment that fosters inclusion and diversity, dignity and respect. 2 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    Total Annual Revenue Ongoing EBIT Margin Return on Invested Capital(b) Free Cash Flow $25B 7.00% 10% $1,000M $20B 6.75% 8% $800M $15B 6% $600M 6.50% $10B 4% $400M $21.3B $20.4B $21.0B $912M $707M $853M 6.25% $200M 9.5% 9.4% 8.4% $5B 2% $0B 6.00% 0% $0 2017 2018 2019 2017 2018 2019 2017 2018 2019 2017 2018 2019 Return on Invested Capital • To our trade customers, we commit to innovative, the back half of the year. Both India and Brazil demonstrated quality products. strong performance in a positive demand environment, while our China business was challenged with a market decline and • To our suppliers, we commit to a fair and ethical the increased brand investments to facilitate the growth of the working relationship. Whirlpool brand. • To our communities, we commit to respecting all people Despite softness in the demand environment, we remained and protecting the environment. focused on our operational priorities, executed our price increases • And finally to our shareholders, those who help our company and started to successfully reduce our cost base. All while invest, grow and innovate: we commit to generating long-term increasing investments in our brands and products. The rigor value, transparency and effective engagement. in our operational execution throughout our global operations Turning to 2019, I’m very pleased to confirm that we are indeed allowed us to deliver yet another all-time record year—both generating long-term value for all those investing in Whirlpool from a GAAP earnings per share of $18.45 and from an Corporation and remain true to our mission of earning trust and ongoing earnings per share of $16.00(c). This strong perfor- creating demand for our brands. Let me share a few highlights mance also showed up in Free Cash Flow of $912M of the year and our outlook for the future. (~7% improvement versus prior year). 2019 in review Long-term shareholder value creation In short, our employees delivered yet another all-time record In May of 2019 we had the opportunity to present our plans earnings per share and achieved a TSR which was well ahead for long-term shareholder creation to the investor community. of the broader market. Our long-term goals include: The business environment we faced during 2019 was unique • ~3% annual organic net sales growth compared to the prior year, presenting us with both positives • ~10% EBIT margin and negatives. On the plus side, we saw a slowdown of the • 6%+ free cash flow as a percent of net sales broader inflationary pressures which burdened us for the past • 12-14% return on invested capital two years. Raw materials have started to moderate and tariffs, As evidenced during last year, we are getting close to driving while still being a headwind for us, have stabilized. At the same the organic sales growth and the levels of free cash flow we time, consumer demand remained subdued in most major had committed to. We improved our ongoing EBIT margin markets throughout the world with the notable exception of 60 basis points and made progress toward our long-term India and Brazil during the latter half of the year. margin targets, however, we still have work ahead of us to From a regional perspective North America had another very reach our 10% EBIT target. It’s important to reiterate that strong year with EBIT margins of close to 13%, while we finally Whirlpool Corporation is structurally able to deliver our saw the signs of a successful turnaround in Europe during 10% EBIT target for two reasons: our unique structural position Whirlpool Corporation | 2019 A NNU AL REPO RT 3


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    3. WINNING THE DIGITAL CONSUMER JOURNEY. The advent of digital technologies has fundamentally changed both the consumer pre-buy process as well as the actual purchase process. We have built in-house digital capabilities to take full advantage of this change in consumer behavior. 4. REINVENT OUR VALUE CHAIN. World-class manufacturing, digital and industry 4.0 technologies in our factories allow us to make a step change in sustained cost and quality competi- tiveness. Furthermore, we are re-looking at how home delivery and consumer service platforms become a competitive advantage in the “digital” consumer purchase process. Our short-term priorities for 2020 After more than 100 years in the appliance business, we understand the importance of being agile and prepared to and our long-term globally aligned strategic imperatives. These succeed despite any type of volatility the market throws at us. factors give us a competitive advantage over every competitor Whirlpool Corporation has proved time and time again that we in our industry. are able to effectively balance our long-term imperatives and Our unique structural position is based on four fundamental short-term operating priorities to win for our shareholders. We pillars: are in excellent position from a balance sheet perspective, we remain very disciplined in keeping fixed costs low and carefully 1. OUR STRONG GLOBAL COMPETITIVE POSITION. We hold the weigh our investment decisions. top share position in six of our ten largest countries by revenue. 2. BEST BRAND PORTFOLIO. We have six brands with more than We are optimistic about what lies ahead in 2020. The $1 billion in sales and the breadth of our portfolio allows us to fundamentals of the U.S. and global economy are still robust target multiple consumer segments in the countries we serve. and we have long argued that the U.S. housing market has 3. LEGACY OF INNOVATION. Our heritage of consumer relevant been structurally undersupplied for almost ten years. In fact, innovation and continued investment in our product pipe- we finally saw a significant uptick of the leading indicators line allowed us to launch more than 100 new products for the U.S. housing market during Q4 of 2019. With this in each year, and we are even more excited about our future mind we have set our operational priorities accordingly and product pipeline. feel well prepared for any economic scenario, while at the same time continuing to invest resources in our long-term 4. BEST-COST POSITION. By combining our leading scale and strategic imperatives. strong cost discipline, we have a true “best-cost position” across the home appliance industry. Thank you Our long-term, globally aligned strategic imperatives include: Your trust in Whirlpool Corporation allows our 77,000 1. DELIVER PRODUCT LEADERSHIP. With the changing employees to improve life at home for families around the competitive landscape it is more important than ever to world. Thank you for your continued support and we are lead the market with innovative, leading-edge designed looking forward to a very successful 2020. products. Our product development organization has shifted to a global platform approach which allows us to reduce complexity and leverage our global scale. 2. RE-DEFINE WHAT PRODUCT IS. Even though the adoption rate Marc Bitzer of IoT-based products is still low, we are committed to be at Chairman of the Board and Chief Executive Officer the forefront of this development and lead the industry with consumer-relevant product and service solutions. 4 Whirlpool Corporation | 2 0 1 9 A NN U A L R EPOR T


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    OUR VISION OUR MISSION VALUES Be the best kitchen and laundry Earn trust and create Integrity, Respect, Inclusion & company, in constant pursuit of demand for our brands in Diversity, One Whirlpool, improving life at home a digital world Spirit of Winning LONG-TERM GOALS ~3% 6%+ ~10% 12-14% Annual Organic FCF Ongoing EBIT Margin Return on Net Sales Growth ( Free Cash Flow as % of Net Sales ) ( Earnings Before Interest and Taxes ) Invested Capital STRATEGIC IMPERATIVES 1 Deliver Product 2 Redefine What 3 Win the Digital 4 Reinvent Our Leadership Product Is Consumer Journey Value Chain Whirlpool Corporation | 2019 ANN UAL REPO RT 5


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    Unique Structural Position Whirlpool Corporation is committed to delivering significant, long-term value to both our consumers and our shareholders. For consumers, we deliver value through innovative high-quality products and services that improve life at home. For our NORTH AMERICA shareholders, we remain committed to our four fundamental pillars—retain our strong global footprint, have the best brand #1 portfolio, advance our legacy of innovation and hold the best-cost position across the home appliance industry. BEST-COST POSITION Leading scale combined with advanced productivity tools, aggressive indirect spending discipline and product architecture modularization has provided us agility and strength in the highly volatile global industry. Our unparalleled global scale enables us to rapidly respond to changing consumer preferences and produce the right products at the right time around the world. 2019 $230M 2018 $350M 2017 $450M 2016 $450M LATIN AMERICA $375M #1 2015 Restructuring Benefits Gross Cost Productivity 6 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    STRONG GLOBAL FOOTPRINT #1 POSITION IN We hold the number-one share position in six of our 10 largest countries by revenue.(d) six OF OUR TOP 10 COUNTRIES WESTERN COMPANY IN ASIA #2 EUROPE, MIDDLE EAST, AFRICA #2 Whirlpool Corporation | 2019 ANNU AL REPO RT 7


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    Accelerated Pace of Innovation With 108 years of industry-first innovations and game-changing products, our legacy proves we are driven by intellectual curiosity and innovation. Yet without standing on our laurels, Whirlpool Corporation has never scaled back on our investments in innovation and product development. The ability to see beyond the current needs and behaviors of our consumers to create solutions that address how they will purchase, interact with and use our products for decades to come, permeates our culture. World Class Manufacturing, IoT, leading-edge design, craftsmanship and digital technologies drive innovation to improve life at home. 8 Whirlpool Corporation | 2 0 1 9 A NN U A L R EPOR T


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    6 brands, each with more than $1 billion in sales Best Brand Portfolio Whirlpool and KitchenAid global brands, with strong regional and local brands, including Maytag, Brastemp, Consul, Hotpoint*, Indesit and Bauknecht. Whirlpool Corporation | 2019 ANNU AL REPO RT 9


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    Our Global Position NORTH AMERICA LATIN AMERICA In Latin America, we delivered solid We once again delivered very strong organic revenue growth as we operational results, overcoming a began to experience signs of challenging and volatile macroeconomic demand recovery in Brazil. We executed on our price/mix initiatives environment, further demonstrating and delivered strong growth in the fundamental strength and our direct-to-consumer business resilience of our business. while offsetting significant currency volatility in Brazil and Argentina Joe Liotine, EVP and President, and industry demand weakness Whirlpool North America in Mexico. Lastly, we successfully executed the planned sale of our We delivered very strong margin compressor business in July 2019 as expansion, overcoming a volatile we strategically focus on investing macroeconomic environment and in and growing our consumer-facing soft industry demand. Our focus business. Our strong brands and on strong price/mix execution, continued commitment to innovation disciplined cost takeout and position us well to deliver exceptional continuous improvement across results. every aspect of our business has resulted in nine consecutive We are very excited to see continued quarters of margin expansion. growth in our business with signs of We are proud of the impactful demand recovery in Brazil. All of this innovation we are delivering to our consumers in their kitchens while successfully executing the sale and laundry rooms. The region of our compressor business. is well-positioned to build on the João Brega, EVP and President, strong momentum generated Whirlpool Latin America over the past several years. 10 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    EMEA ASIA Our India operations continue Our highly engaged teams executed to deliver very strong results our strategic actions, delivering demonstrating top-line growth, strong progress toward restoring margin expansion and share profitable growth in the region. gains. These results were offset by a very challenging industry Gilles Morel, EVP and President, demand environment in China Whirlpool EMEA and continued investments in our Whirlpool brand. As a result of our planned brand We have made significant progress investments, we are seeing in restoring profitability in EMEA positive Whirlpool-branded and delivered on our previously share growth in the region. announced actions to refocus As we turn to 2020, our teams and right-size our business in the in Asia are focused on driving region. We exited unprofitable growth and margin expansion. businesses, reduced fixed costs and continued to stabilize volume, with share gains in key countries. Our We are very pleased to have marketplace investments focused delivered double-digit growth and on our most profitable segments to margin expansion in India while ensure that we not only drive higher also growing our branded share in volumes, but also capitalize on new Whirlpool China. product innovation and strengthen our relationships with our trade Sam Wu, EVP and President, customers. Our 2019 results provide Whirlpool Asia strong momentum heading into 2020 and keep us firmly on track to deliver on our long-term goals. Whirlpool Corporation | 2019 ANNU AL REPO RT 11


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    Our Brands and Products We know a consumer’s experience is our best competitive edge. Our strong brand portfolio is a key asset that continues to position Whirlpool Corporation as the leader in the home appliance industry. In the global landscape, we utilize our manufacturing scale while maintaining the agility to target 90% of consumers throughout the world. To further meet consumer preferences and behaviors, our trusted brands utilize sophisticated data to help drive concepts to decision making, differentiate brand personalities and shape consumer engagement and satisfaction. How we understand our consumers has changed exponentially in the past five years, and the digital journey has broadened our ability to be more effective, efficient and impactful. 2019 was an unprecedented year in our history as we fully leveraged our global scale, and as a result, accelerated our rate of innovation and the digital transformation journey to deliver appliances designed and engineered with organizational excellence, customized and tailored to suit the needs of brand audiences. Above: Brastemp Double Wash washer with two independent baskets and individual dispensers. Left: Whirlpool W Collection No Frost fridge freezer features an advanced Cooling System and 6TH SENSE technology. 12 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    YUMMLY Our acquisition of Yummly has accelerated the digital transformation journey and reached beyond appliances to bring the connected kitchen to life. Yummly solves the everyday dinner dilemma by answering, “What’s for Dinner?” before it’s even asked, removing obstacles to cooking, and offering personalized recommendations based on dietary restrictions and preferences. Not only a leading recipe app with over 26 million registered users and 10 million email subscribers, Yummly continues to grow as the operating system for many of Whirlpool Corporation’s connected appliances, enabling personalized meal discovery, guided step-by-step recipe instructions, immersive cooking experiences, and integration with our appliances to deliver perfect cooking results every time. Left: KitchenAid Sous-vide Drawer uses a low temperature cooking method to bring out the flavors of every ingredient, making dishes juicy and tender. The Vacuum 14cm Drawer seals fresh ingredients in dedicated pouches that cook inside the Chef Touch Steam Oven. * Whirlpool Corporation | 2019 ANNU AL REPO RT 13


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    Our Operations GLOBAL MANUFACTURING At Whirlpool, we remain relentlessly focused on creating a culture of continuous improvement to drive productivity, creating value in any environment. In 2019, we made significant progress in leveraging our global scale and advancing our journey to best-in-class levels of performance in our manufacturing operations in every region. Further embedment of World Class Manufacturing (WCM) is yielding positive operating results including lower cost and working capital along with improved levels of quality and safety. A key component of WCM is empowering our manufacturing employees at all levels of the organization to proactively identify ways to operate more efficiently and decrease complexity within our operational processes. We are transforming our industrial operations by enabling real-time data visibility and connectivity between equipment on the factory floor. This provides more accurate and consistent data, eliminates manual work and allows us to make decisions faster. The use of advanced analytics and AI in manufacturing provides for enhanced testing capabilities and defect detection. The integration of product development, comprehensive launch processes and our WCM production system is enabling speed to market at best-in-class quality levels for our innovative products. 14 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    Whirlpool Corporation | 2019 ANNU AL REPO RT 15


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    Our People WHIRLPOOL CORPORATION WOMEN’S NETWORK IN 4 REGIONS PRIDE REPRESENTED IN 3 REGIONS YOUNG PROFESSIONALS IN 3 REGIONS OUR PEOPLE PROPEL OUR MOMENTUM It is the pioneering spirit of our employees, • A year following Chairman and CEO their confidence, ownership and engagement Marc Bitzer’s organizational and personal that improves life at home. In 2019, Whirlpool commitment to the Catalyst® CEO Corporation achieved a company record overall Champions for Change, our female score of 86 on our Employee Engagement representation in our senior leaders Survey, significantly higher than the consumer increased to 30%(e). product company benchmark and above the engagement levels of best-in-class companies. • Our Employee Resource Groups continue to raise awareness for an inclusive culture, Diverse teams represent the consumers we representing eight under-represented serve, but our intentional focus on inclusion groups in North America; two in our Europe, accelerated a positive shift in culture, resulting Middle East, Africa region; two in Latin in even greater workforce diversity. This was America South; four in Latin America North; fostered by our first-ever Global Inclusion and one in Asia. Week, engaging 63% of our employees in more than 25 inclusion-focused global events, the launch of “Inclusion Behaviors” tenets, employee stories centered on walking “In My Shoes” and executive workshop participation (Men Advocating Real Change) on inclusive leadership, with 471 participants reaching every region. 16 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    Our Communities Whirlpool is committed to maintaining strong, lasting connections in the communities in which we do business. We utilize a global collective impact model that centers around improving life at home. Our giving focuses in the areas of house and home to create thriving communities. HOUSE centers on shelter and security for individuals and families. Efforts include building homes and collaborating with Habitat HOME focuses on developing resilient, for Humanity International®, and supporting vibrant communities through education and organizations for veterans such as Homes for community development. Our Troops. Programs include: Whirlpool Corporation and Habitat for Humanity • Our work with United Way® to fund hundreds International celebrated 20 years together. of nonprofit campaigns within our commu- nities that target education, income, health and basic needs. Chairman and CEO Marc Bitzer serves on the United Way® Worldwide Board of Trustees. The Whirlpool Foundation SUPPORTED 45 COMMITTED 8,000 offers a dollar-for-dollar match on employee COUNTRIES $107M EMPLOYEES DONATED TIME contributions to these campaigns. • Consul brand sponsorship of Instituto Consulado da Mulher supports small business cooperatives to develop employment skills Whirlpool Global Community Day served 14 countries, 32 nonprofit organizations and 21,000 employee hours. for low-income women. • Whirlpool brand’s Care Counts Laundry Program installs washers and dryers in schools, provides access to clean clothes and helps improve attendance: 38,000 students in 82 schools in 18 cities. • Whirlpool EMEA Moments Not to be Wasted education program on food waste reached over 1 million in Italy, Poland, and Slovakia. • CFO Jim Peters serves on the Habitat for Humanity® International Cost of Home Advocacy Campaign Council. 400,312 VOLUNTEER HOURS REPORTED IN 2019 12% INCREASE IN HOURS AND 900 MORE EMPLOYEES FROM 2018-2019 Whirlpool Corporation | 2019 ANNU AL REPO RT 17


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    Our Environmental Sustainability Our long-standing commitment to the In 2019 we committed to: environment began in 1970 with the formation • The United Nations Global Compact (UNGC) of our Office of Environment. Today we are and reinforced our commitment to the accelerating our progress by delivering on our Ten Principles in the areas of human rights, commitments to improve the environmental labor, environment and anti-corruption. efficiency of plants and products while making • Fully deliver on emissions reduction goals a positive impact on people and the planet. that meet or exceed the Paris Agreement. We continue to take action in addressing climate change and the current, unsustainable • The Science-Based Targets initiative (SBTi), rate of resource depletion, and remain steadfast which approved our Greenhouse Gas in embedding environmental commitments in emissions targets. our business practices everywhere we operate. Whirlpool firmly believes sustainability is an OUR GOALS ADVANCE OUR avenue for continued growth. COMMITMENT TO: Three elements form the core of our • 50% emission reduction from our environmental sustainability priorities: plants by 2030 vs. 2016 baseline sustainable plants, sustainable products, • 20% emission reduction from our products and sustainable practices. in use by 2030 vs. 2016 baseline • Zero Waste to Landfill in all manufacturing sites by 2022 SUSTAINABLE PLANTS Whirlpool Corporation is one of the largest Fortune 500 consumers of on-site wind energy in the United States and we are investing in renewable energy solutions in countries such as India and China. In addition, since 2015 we have reduced approximately 12% of the energy intensity in our plants. World Class Manufacturing (WCM) methodology and principles are embedded across all 36 manufacturing plants in 13 countries as of 2019, creating operational excellence across a uniform global platform and enabling significant improvements in our Safety, Delivery, Quality, and Cost metrics. WCM integrates both sustainability and accountability into the daily operations of our plants and people across all locations. All Whirlpool employees in manufacturing—from leadership to the people on the shop floor—are responsible for identifying and implementing ways to increase resource efficiency through initiatives such as Zero Waste to Landfill and energy- and water-efficiency projects. >96% OF OUR WASTE <3.5% OF OUR WASTE GOES TO RECYCLING GOES TO LANDFILL 18 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    SUSTAINABLE PRODUCTS Our consumers deserve products that are designed using materials with the lowest environmental impact possible, are resource-efficient and can be recycled at the end of life. Our new product emission reduction goals will build upon our success of over 50% reductions since 2005, driving toward over 60% by 2030. Correspondingly, we developed “Design for Environment” tools to deliver energy- and water-efficient products with more recycled content and we have committed to use recycled content on major plastic components in our European Significantly Reducing Emissions products by 2025, as well as use a majority of recycled- Scopes 1 + 2 Plant Emissions ( metric tons of content steel. This year we also launched a new full CO2eq in thousands ) 1,000 materials transparency system to offer insight into substances of concern. 750 500 250 SUSTAINABLE PRACTICES 833 809 753 684 416 Sustainability-minded plants and efficient products are 0 2016 2017 2018 2019 2030 not enough to create a sustainable business. Therefore, Whirlpool Corporation is committed to the Science-Based Targets our commitment is embedded in our day-to-day business initiative (SBTi). In 2019, SBTi approved our Greenhouse Gas practices everywhere we operate, including how we (GHG) Emissions science-based targets that meet and exceed design, source, manufacture, distribute, market, and the Paris Agreement goals. manage end-of-life for our products. Our approach to improving connections within our key internal teams was While Improving the Efficiency of Our Products Scope 3 Products in Use (lifetime metric tons of restructured in 2019, assigning senior leader owners for CO2eq in millions) each of our key sustainability initiatives and further 100 strengthening our commitment to sustainability, using 75 new information technology tools to better track and monitor key sustainability metrics. 50 25 72.3 71.7 57.8 66.2 67.6 0 2016 2017 2018 2019 2030 In order to improve transparency and robustness, we have an internally developed Global Emissions Management System to determine our global footprint in all regions and all models, tying over 12 unique systems into one global reporting capability. This system is able to track from 2016 data in a systematic way, providing input to our business strategy to lower our product portfolio’s carbon footprint. ACHIEVED <0.5% OF OUR WASTE ZERO WASTE TO LANDFILL IN 8 OF OUR PLANTS GOES TO INCINERATION Whirlpool Corporation | 2019 ANNU AL REPO RT 19


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    Our Financial Position As I reflect on our financial performance in 2019, I am Maintaining liquidity pleased that we strongly delivered against our long-term We continue to maintain strong liquidity and financial value creation goals and capital allocation strategy, flexibility, allowing us to remain agile as we face elevated which remain unchanged. levels of economic and trade volatility. This year we finished with approximately $3.8 billion in available credit facilities. Financial summary Our year-end debt levels were significantly reduced as we We took decisive action in 2019, overcoming significant repaid our $1 billion term loan after completing the sale of trade volatility and macroeconomic pressures to deliver our Embraco compressor business, making significant very strong results. We drove strong price/mix and main- progress toward our long-term debt leverage goal of tained a disciplined approach to cost takeout, resulting in approximately 2x gross debt-to-EBITDA. We are focused strong EBIT margin expansion and all-time record earnings on maintaining an optimal capital structure with a strong per share. Additionally, we delivered solid free cash flow investment-grade credit rating. through working capital improvements and capital spend efficiencies. Lastly, we significantly improved the strength Returning cash to shareholders of our balance sheet and continued to return cash to In line with our balanced approach to capital allocation, shareholders. we returned approximately $450 million to shareholders in 2019. We increased our quarterly dividend for the Funding the business 7th consecutive year and repurchased approximately We invested over $1 billion in R&D and capital expenditures, $150 million of common stock. Our commitment to fully funding our business operations and ensuring we delivering strong returns for our shareholders remains continue to deliver great innovative products to our con- unchanged. sumers. These investments enable us to deliver product leadership, while redefining what our products are and In closing, we are very pleased with our momentum exiting further strengthening our position as a leader in connected 2019 and our 2020 outlook is solid. We are focused on appliances and services. We continue to invest in and further strengthening our balance sheet and maintaining grow our brands globally. We are also investing in our financial flexibility so we can react appropriately to changes digital consumer journey, leveraging technology to better in the global economic and trade landscape. We will understand our consumers’ pre-buy preferences, optimize continue to invest in our digital transformation journey, our marketing investments and enhance our growing unlocking great products and services for our consumers direct-to-consumer business. Finally, we are making and delivering strong value creation for our shareholders. investments in the digitization of our value chain, enabling It is these actions and investments that will propel us advanced data analytics and artificial intelligence for forward, ensuring we continue to productivity gains across our factories and distribution earn trust and create demand for network. This includes gaining real-time supply chain our products and brands visibility to drive lower working capital requirements across the globe. and utilizing connectivity for remote diagnostics to reduce service visits. We are also executing on our “World Class Manufacturing” strategy to drive improvements through technology, robotics and complexity reduction. These James W. Peters investments ensure we continue to position Whirlpool Executive Vice President Corporation as a global leader in connected products and Chief Financial Officer and services, delivering impactful innovation to our consumers every day. 20 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    Financial Highlights Ongoing earnings per diluted share The reconciliation provided below reconciles the non-GAAP financial measure of ongoing earnings per diluted share with the most directly comparable GAAP financial measure, net earnings per diluted share available to Whirlpool, for the twelve months ended December 31, 2019, 2018 and 2017. The earnings per diluted share GAAP measure and ongoing business measure are presented net of tax, while each adjustment is presented on a pre-tax basis. The aggregate income tax impact of the taxable components of each adjustment is presented in the income tax impact line item at our 2019, 2018 and 2017 full-year tax rates of 15.3%, 6.6% and 14.7%, respectively. EARNINGS PER DILUTED SHARE Twelve Months Ended December 31, 2017 2018 2019 Reported Measure $ 4.70 $ (2.72) $18.45 Restructuring expense 3.70 3.68 2.93 Out-of-period adjustment 0.27 France antitrust settlement 1.53 Impairment of goodwill and intangibles 11.11 Trade customer insolvency 0.45 Divestiture related transition costs 0.32 Brazil indirect tax credit (2.80) (Gain) loss on sale and disposal of businesses (6.79) Product warranty and liability expense 2.04 Sale leaseback, real estate and receivable adjustments (1.34) Trade customer insolvency claim settlement 0.92 Income tax impact (0.56) (0.29) 0.75 Normalized tax rate adjustment 5.63 1.25 1.84 Share adjustment (0.17) Ongoing measure $13.74 $15.16 $16.00 For more information on the adjustments and additional reconciliations of non-GAAP measures, such as free cash flow and ongoing earnings before interest and taxes (EBIT), to the most directly comparable GAAP financial measure, see pages 34-35 of the 2019 Form 10-K included with this annual report, or the document titled “GAAP Reconciliations” at Investors.WhirlpoolCorp.com/financial-information/annual-reports. Please see page 128 of this annual report for a reconciliation of the non-GAAP measure Return on Invested Capital to the most directly comparable GAAP financial measure. Performance graph The graph below compares the yearly dollar change in the cumulative total stockholder return on our common stock against the cumulative total return of Standard & Poor’s [S&P] Composite 500 Stock Index and the cumulative total return of the S&P 500 Household Durables Index for the last five fiscal years.** The graph assumes $100 was invested on December 31, 2014, in Whirlpool Corporation common stock, the S&P 500 and the S&P 500 Household Durables Index. **Cumulative total return is measured by dividing [1] the sum of [a] the cumulative amount of the dividends for the measurement period, assuming dividend reinvestment, and [b] the difference between share price at the end and at the beginning of the measurement period by [2] the share price at the beginning of the measurement period. Total return to shareholders (Includes reinvestment of dividends) ANNUAL RETURN PERCENTAGE Twelve Months Ended December 31, Company/Index 2015 2016 2017 2018 2019 Whirlpool Corporation -22.70% 26.69% -4.89% -34.50% 42.83% S&P 500 Index 1.38 11.96 21.83 -4.38 31.49 S&P 500 Household Durables 0.12 7.42 18.65 -34.18 40.94 INDEXED RETURNS Twelve Months Ended December 31, Base Period Company/Index 2014 2015 2016 2017 2018 2019 Whirlpool Corporation $100 $ 77.30 $ 97.93 $ 93.15 $ 61.01 $ 87.15 S&P 500 Index 100 101.38 113.51 138.29 132.23 173.86 S&P 500 Household Durables 100 100.12 107.54 127.60 83.99 118.37 Comparison of cumulative five-year total return $200 $150 $100 $ 50 2014 2015 2016 2017 2018 2019 Whirlpool Corporation S&P 500 Index S&P 500 Household Durables Whirlpool Corporation | 2019 A NNU AL REPO RT 21


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    Governance Whirlpool is committed to operating sustainably and to creating shareholder value over the long-term, and we have a high functioning Board and sound corporate governance structure in place to oversee this commitment. Our Board is comprised of 14 directors from multiple industries, with skills and experiences that align with Whirlpool Corporation’s strategic priorities. Thirteen of our 14 directors are non-employee directors (all except Whirlpool CEO Marc Bitzer) who meet the independence standards under the NYSE listing standards. Mr. Bitzer serves as Board Chair, and Samuel Allen serves as Presiding Director. Each of the Board’s four committees— Audit, Human Resources, Corporate Governance and Nominating, and Finance—is comprised entirely of independent directors. During 2019, our Board met six times. The Corporate Governance and Nominating Committee leads the Board’s annual self-evaluation process and regularly reviews the relevant skill sets for director candidates. Our Board is committed to overseeing Whirlpool Corporation’s integration of environmental, social, and governance (“ESG”) principles throughout the Company. Senior leaders in our product, sourcing, manufacturing, legal, communications, government relations, and technology functions comprise our Sustainability Steering Committee, which establishes and oversees the Company’s strategic priorities on relevant ESG issues. We have a responsibility to leave the world a better place now and for generations to come and we forge ahead as we’ve always done: doing the right thing, the right way, with integrity. 22 Whirlpool Corporation | 2019 A N N U A L R EPOR T


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    BOARD OF DIRECTORS Samuel R. Allen Gerri T. Elliott William D. Perez Corporate Governance and Nominating Audit Committee, Finance Committee Finance Committee Chairman, Committee Chairman, Human Resources Committee Executive Vice President and Chief Sales Human Resources Committee and Marketing Officer, Cisco Systems, Inc. Former President and Chief Executive Chairman, Deere & Company Officer, Wm. Wrigley Jr. Company Michael F. Johnston Marc R. Bitzer Human Resources Committee Chairman, Patricia K. Poppe Chairman and Chief Executive Officer, Audit Committee Corporate Governance Committee, Whirlpool Corporation Audit Committee Former Chairman of the Board and Chief Executive Officer, Visteon Corporation President and Chief Executive Officer, Greg Creed CMS Energy Corporation Finance Committee, John D. Liu Human Resources Committee Audit Committee, Finance Committee Larry O. Spencer Former Chief Executive Officer, Corporate Governance and Nominating Managing Partner, Richmond Hill Yum! Brands, Inc. Committee, Finance Committee Investments, LLC; Chief Executive Officer, Essex Equity Management LLC President, Armed Forces Benefit Gary T. DiCamillo Association Audit Committee, Finance Committee James M. Loree Partner, Eaglepoint Advisors, LLC Audit Committee, Corporate Governance Michael D. White and Nominating Committee Audit Committee Chairman, Corporate Governance and Nominating Committee Diane M. Dietz President and Chief Executive Officer, Corporate Governance and Nominating Stanley Black & Decker, Inc. Former Chairman, President and Committee, Human Resources Committee Chief Executive Officer, DIRECTV President and Chief Executive Officer, Harish Manwani Rodan & Fields, LLC Corporate Governance and Nominating Committee, Human Resources Committee Senior Operating Partner, The Blackstone Group L.P. EXECUTIVE COMMITTEE Marc R. Bitzer Holger Gottstein Gilles Morel Chairman and Chief Executive Officer Senior Vice President, Strategy and Executive Vice President and President, Business Development Europe, Middle East, Africa João C. Brega Executive Vice President and President, Kirsten J. Hewitt D. Jeffrey Noel Whirlpool Latin America Senior Vice President and Corporate Vice President, Chief Legal Officer Communications and Public Affairs Roberto H. Campos Senior Vice President, Global Product Joseph T. Liotine James W. Peters Organization Executive Vice President and President, Executive Vice President and Whirlpool North America Chief Financial Officer Elizabeth A. Door Senior Vice President, Global Strategic Carey L. Martin Shengpo (Samuel) Wu Sourcing Senior Vice President and Chief Human Executive Vice President and President, Resources Officer Whirlpool Asia Whirlpool Corporation | 2019 ANNUAL REPO RT 23


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    Awards World’s Most Admired Companies The Just 100: America’s Best Corporate Citizens FORTUNE magazine Forbes magazine Tenth consecutive year America’s Most Responsible Companies World’s Best Employers Newsweek Forbes magazine Disability Equality Index Dow Jones Sustainability Index, North America 100 percent score Global corporate sustainability index Diversity Best Practices Inclusion Index Corporate Equality Index Top 15 in leading companies Perfect score of 100 from the Human Rights Campaign Motor Transport Award Seventeenth consecutive year Business Excellence Award, Whirlpool UK Global CR RepTrak Best Places to Work Top 100 ranking Great Places to Work (Canada) Seventh consecutive year CIO 100 Award Top Employer Europe International Data Group Top Employer Institute, in six countries 50 Best Companies to Sell For Best Employer for Diversity Selling Power magazine Forbes magazine Military-Friendly Employer ® EPA SmartWay Excellence Award Victory Media, Bronze Status (United States) U.S. Environmental Protection Agency Fifth consecutive year; IF Design Award 2020 High Performer third consecutive year KitchenAid, Whirlpool, and Bauknecht brands Top 100 Best Corporate Citizens Corporate Responsibility magazine 24 Whirlpool Corporation | 2 0 1 9 AN N UAL R E POR T


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    UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K (Mark One) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from _______ to _______ Commission Commissionfile file number 1-3932 number 1-3932 ® WHIRLPOOL CORPORATION (Exact name of registrant as specified in its charter) Delaware 38-1490038 (State of Incorporation) (I.R.S. Employer Identification No.) 2000 North M-63 Benton Harbor, Michigan 49022-2692 (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code (269) 923-5000 Securities registered pursuant to Section 12(b) of the Act: Title of each class Trading symbol(s) Name of each exchange on which registered Common stock, par value $1 per share WHR Chicago Stock Exchange and New York Stock Exchange 0.625% Senior Notes due 2020 WHR 20 New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: NONE Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes No Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Yes No Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Exchange Act during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes No Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one) Large accelerated filer Accelerated filer Non-accelerated filer (Do not check if a smaller reporting company) Smaller reporting company Emerging growth company If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes No The aggregate market value of voting common stock of the registrant held by stockholders not including voting stock held by directors and executive officers of the registrant and certain employee plans of the registrant (the exclusion of such shares shall not be deemed an admission by the registrant that any such person is an affiliate of the registrant) at the close of business on June 28, 2019 (the last business day of the registrant's most recently completed second fiscal quarter) was $8,803,220,412. On February 7, 2020, the registrant had 62,780,513 shares of common stock outstanding. DOCUMENTS INCORPORATED BY REFERENCE Portions of the following documents are incorporated herein by reference into the Part of the Form 10-K indicated: Document Part of Form 10-K into which incorporated The registrant's proxy statement for the 2020 annual meeting of stockholders (the "Proxy Statement") Part III


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    WHIRLPOOL CORPORATION ANNUAL REPORT ON FORM 10-K For the fiscal year ended December 31, 2019 TABLE OF CONTENTS PAGE PART I Item 1. Business 3 Item 1A. Risk Factors 10 Item 1B. Unresolved Staff Comments 19 Item 2. Properties 20 Item 3. Legal Proceedings 20 Item 4. Mine Safety Disclosures 20 PART II Market for Registrant's Common Equity, Related Stockholder Matters and Issuer 21 Item 5. Purchases of Equity Securities Item 6. Selected Financial Data 22 Management's Discussion and Analysis of Financial Condition and Results of Item 7. Operations 24 Item 7A. Quantitative and Qualitative Disclosures about Market Risk 45 Item 8. Financial Statements and Supplementary Data 46 Changes in and Disagreements with Accountants on Accounting and Financial Item 9. Disclosure 98 Item 9A. Controls and Procedures 98 Item 9B. Other Information 98 PART III Item 10. Directors, Executive Officers and Corporate Governance 99 Item 11. Executive Compensation 99 Item 12. Security Ownership of Certain Beneficial Owners and Management and Related 99 Stockholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence 100 Item 14. Principal Accounting Fees and Services 100 PART IV Item 15. Exhibits, Financial Statement Schedules 101 Item 16. Form 10-K Summary 101 SIGNATURES 108


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    PART I ITEM 1. BUSINESS Our Company More than 100 years of delivering value one moment at a time Whirlpool Corporation ("Whirlpool"), the world's leading major home appliance company, was incorporated in 1955 under the laws of Delaware and was founded in 1911. Whirlpool manufactures products in 13 countries and markets products in nearly every country around the world. We have received worldwide recognition for accomplishments in a variety of business and social efforts, including leadership, diversity, innovative product design, business ethics, social responsibility and community involvement. We conduct our business through four operating segments, which we define based on geography. Whirlpool Corporation's operating and reportable segments consist of North America, Europe, Middle East and Africa ("EMEA"), Latin America and Asia. Whirlpool had approximately $20 billion in annual sales and approximately 77,000 employees in 2019. As used herein, and except where the context otherwise requires, "Whirlpool," "the Company," "we," "us," and "our" refer to Whirlpool Corporation and its consolidated subsidiaries. The world's leading major home appliance company claim is based on most recently available publicly reported annual revenues among leading appliance manufacturers. Our Strategic Architecture Our strategic architecture is the foundational component that drives our shareholder value creation. Below are the key components of our strategic architecture. Unique Global Position Whirlpool Corporation is committed to delivering significant, long-term value to both our consumers and our shareholders. For consumers, we deliver value through innovative, high-quality products that solve everyday problems. For our shareholders, we seek to deliver differentiated value through our four strategic pillars: global leading scale, best brand portfolio, proven track record of innovation and best cost position. 3


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    Global Leading Scale We are the world's leading major home appliance company. Our leading position includes a balance of developed countries and emerging markets. As demand recovers in key emerging markets, we believe we are well positioned to benefit and convert this demand into profitable growth. Best Brand Portfolio We have the best brand portfolio in the industry, including six brands with more than $1 billion in revenue. We aim to position these desirable brands across many consumer segments. Our sales are led by our global brands, including Whirlpool and KitchenAid. Whirlpool is trusted throughout the world as a brand that delivers innovative care daily. Our KitchenAid brand brings a combination of innovation and design that inspires and fuels the passion of chefs, bakers and kitchen enthusiasts worldwide. These two brands are the backbone of our strategy to offer differentiated products that provide exceptional performance and desirable features while remaining affordable to consumers. We also have a number of strong regional and local brands, including Maytag, Brastemp, Consul, Hotpoint*, Indesit, and Bauknecht. These brands add to our unmatched depth and breadth of appliance offerings and help us provide products that are tailored to local consumer needs and preferences. Proven Track Record of Innovation Whirlpool Corporation has been responsible for a number of first-to-market innovations. These include the first electric wringer washer in 1911, the first residential stand mixer in 1919, the first countertop microwave in 1967 and the first energy and water efficient top-load washer in 1998. We are proud of our legacy of innovation. While we are proud of that legacy, we are also committed to innovating for a new generation of consumers. Our world- class innovation pipeline has accelerated over the last few years, driven by consistent innovation funding and a 4


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    passionate culture of employees focused on bringing new technologies to market. This year, we launched more than 100 new products throughout the world, and we are committed to further accelerating our pace of innovation. As the shift to digital continues, consumers are beginning to desire connected appliances which fit seamlessly into the larger home ecosystem. We are excited to bring new connected products and technologies to market, including scan-to-cook and remote service diagnostics. Whether developed internally or with one of our many collaborators, we believe these digitally-enabled products and services will increasingly enhance the appliance experience for our consumers. Whirlpool manufactures and markets a full line of major home appliances and related products. Our principal products are laundry appliances, refrigerators and freezers, cooking appliances, dishwashers, mixers and other small domestic appliances. Prior to the divestiture of our Embraco business on July 1, 2019, we also produced compressors for refrigeration systems. The following chart provides the percentage of net sales for each of our product categories which accounted for 10% or more of our consolidated net sales over the last three years: Best Cost Position As the number one major appliance manufacturer in the world, we have a cost benefit on everything we do based on scale, and are committed to a relentless focus on cost efficiency. Our global scale enables our local-for-local production model. We are focused on producing as efficiently as possible and at scale throughout the world. As the global environment continues to change, we believe our strong capabilities for cost takeout allow us to effectively cope with macroeconomic challenges, and we see additional opportunities to further streamline our cost structure. For example, we are on a journey to reduce the complexity of our designs and product platforms. This initiative, among many others, will enable us to utilize increased modular production, improved scale in global procurement, and further streamline our day-to-day manufacturing operations. 5


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    We believe our cost position is clearly differentiated in the appliance industry and we are committed to even further improvement, creating strong levels of value for our shareholders, regardless of the external environment. Value Creation Framework Our long-term value creation framework is built upon the strong foundation we have in place: our industry-leading brand portfolio and robust product innovation pipeline, supported by our global operating platform and executed by our exceptional employees throughout the world. We measure these value-creation components by focusing on the following key metrics: Profitable Growth Margin Expansion Cash Conversion Innovation-fueled Drive cost and Asset efficiency growth at or above price/mix to grow converts profitable the market profitability growth to cash ~3% ~10% 6%+ Annual Organic EBIT Margin FCF as % of Net Sales Net Sales Growth Capital Allocation Strategy We take a balanced approach to capital allocation by focusing on the following key metrics: Fund the Business Target Capex: ~3% of net sales Capex / R&D R&D: ~3% of net sales Mergers & Acquisitions Opportunistic M&A with high ROIC threshold Return to Shareholders Target Dividends ~30% of trailing 12-month ongoing net earnings Share Repurchase Continue repurchasing at a moderate level Targeted Capital Structure Maintain strong investment grade rating; Gross Debt/EBITDA of ~2.0 goal We remain confident in our ability to effectively manage our business through macroeconomic volatility and expect to continue delivering long-term value for our shareholders. 6


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    Regional Business Summary North America • In the United States, we market and distribute major home appliances and small domestic appliances primarily under the Whirlpool, Maytag, KitchenAid, JennAir, Amana, Roper, Admiral, Affresh and Gladiator brand names primarily to retailers, distributors and builders. • In Canada, we market and distribute major home appliances primarily under the Admiral, Whirlpool, Maytag, JennAir, Amana, Roper, Speed Queen and KitchenAid brand names. • We sell some products to other manufacturers, distributors, and retailers for resale in North America under those manufacturers' and retailers' respective brand names. Europe, Middle East and Africa • In Europe, we market and distribute our major home appliances primarily under the (EMEA) Whirlpool, Hotpoint*, Bauknecht, Indesit, Ignis, Maytag, Laden and Privileg brand names. We also market major home appliances and small domestic appliances under the KitchenAid brand name primarily to retailers and distributors. • We market and distribute products under the Whirlpool, Bauknecht, Maytag, Indesit, Amana and Ignis brand names to distributors and dealers in Africa and the Middle East; we exited our commercial operations in Turkey in the second quarter of 2019. • We also marketed and distributed a full line of products under the Whirlpool and KIC brand names in South Africa until we completed the sale of our business and KIC brand in the third quarter of 2019. • In addition to our operations in Western and Eastern Europe, Turkey and Russia, we have a sales subsidiary in Morocco. Latin America • In Latin America, we produce, market and distribute our major home appliances and small domestic appliances primarily under the Consul, Brastemp, Whirlpool, KitchenAid and Acros brand names primarily to retailers, distributors and directly to consumers. • We also serve the countries of Bolivia, Paraguay, Uruguay, Venezuela, and certain Caribbean and Central America countries, where we manage appliances sales and distribution through accredited distributors. • In July 2019, our Latin America operations sold our compressors business to a third party. Asia • In Asia, we have organized the marketing and distribution of our major home appliances and small domestic appliances in multiple countries, primarily including China and India. • We market and distribute our products in Asia primarily under the Whirlpool, Maytag, KitchenAid, Ariston, Indesit, Bauknecht, Sanyo, Diqua, and Royalstar brand names through a combination of direct sales to appliance retailers and chain stores and through full- service distributors to a large network of retail stores. As our rights to use the Sanyo brand name expired in the fourth quarter of 2019 (with a limited right to sell existing inventories until the second quarter of 2020), we are facilitating brand transition with investment to drive Whirlpool brand awareness in China. *Whirlpool ownership of the Hotpoint brand in the EMEA and Asia Pacific regions is not affiliated with the Hotpoint brand sold in the Americas. 7


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    Competition Competition in the major home appliance industry is intense, including competitors such as Arcelik, BSH (Bosch), Electrolux, Haier, Kenmore, LG, Mabe, Midea, Panasonic and Samsung, many of which are increasingly expanding beyond their existing manufacturing footprint. The competitive environment includes the impact of a changing retail environment, including the shifting of consumer purchase practices towards e-commerce and other channels. Moreover, our customer base includes large, sophisticated trade customers who have many choices and demand competitive products, services and prices. We believe that we can best compete in the current environment by focusing on introducing new and innovative products, building strong brands, enhancing trade customer and consumer value with our product and service offerings, optimizing our regional footprint and trade distribution channels, increasing productivity, improving quality, lowering costs, and taking other efficiency-enhancing measures. Seasonality The Company's quarterly revenues have historically been affected by a variety of seasonal factors, including holiday- driven promotional periods. In each fiscal year, the Company's total revenue and operating margins are typically highest in the third and fourth quarter. Raw Materials and Purchased Components We are generally not dependent upon any one source for raw materials or purchased components essential to our business. In areas where a single supplier is used, alternative sources are generally available and can be developed within the normal manufacturing environment. Some supply disruptions and unanticipated costs may be incurred in transitioning to a new supplier if a prior single supplier relationship was abruptly interrupted or terminated. In the event of a disruption, we believe that we will be able to qualify and use alternate materials, sometimes at premium costs, and that such raw materials and components will be available in adequate quantities to meet forecasted production schedules. Working Capital In order to support business needs and customer requirements, the Company maintains adequate levels of working capital throughout the year using various inventory management techniques, including demand forecasting and planning. Please see the Financial Condition and Liquidity section of the “Management's Discussion and Analysis” section of this Annual Report on Form 10-K for additional information on our working capital requirements and processes. Trademarks, Licenses and Patents We consider the trademarks, copyrights, patents, and trade secrets we own, and the licenses we hold, in the aggregate, to be a valuable asset. Whirlpool is the owner of a number of trademarks in the United States and foreign countries. The most important trademarks to North America are Whirlpool, Maytag, JennAir, KitchenAid and Amana. The most important trademarks to EMEA are Whirlpool, KitchenAid, Bauknecht, Indesit, Hotpoint* and Ignis. The most important trademarks to Latin America are Consul, Brastemp, Whirlpool, KitchenAid and Acros. The most important trademarks to Asia are Whirlpool and Royalstar (which is licensed to us). We receive royalties from licensing our trademarks to third parties to manufacture, sell and service certain products bearing the Whirlpool, Maytag, KitchenAid and Amana brand names. We continually apply for and obtain patents globally. The primary purpose in obtaining patents is to protect our designs, technologies, products and services. Protection of the Environment Our manufacturing facilities are subject to numerous laws and regulations designed to protect or enhance the environment, many of which require federal, state, or other governmental licenses and permits with regard to wastewater discharges, air emissions, and hazardous waste management. Our policy is to comply with all such laws and regulations. Where laws and regulations are less restrictive, we have established and are following our own standards, consistent with our commitment to environmental responsibility. *Whirlpool ownership of the Hotpoint brand in the EMEA and Asia Pacific regions is not affiliated with the Hotpoint brand sold in the Americas. 8


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    We believe that we are in compliance, in all material respects, with presently applicable governmental provisions relating to environmental protection in the countries in which we have manufacturing operations. Compliance with these environmental laws and regulations did not have a material effect on capital expenditures, earnings, or our competitive position during 2019 and is not expected to be material in 2020. The entire major home appliance industry, including Whirlpool, must contend with the adoption of stricter government energy and environmental standards. These standards have been and continue to be phased in over the past several years and include the general phase-out of ozone-depleting chemicals used in refrigeration, and energy and related standards for selected major appliances, regulatory restrictions on the materials content specified for use in our products by some jurisdictions and mandated recycling of our products at the end of their useful lives. Compliance with these various standards, as they become effective, will require some product redesign. However, we believe, based on our understanding of the current state of proposed regulations, that we will be able to develop, manufacture, and market products that comply with these regulations. Whirlpool participates in environmental assessments and cleanup at a number of locations globally. These include operating and non-operating facilities, previously owned properties and waste sites, including "Superfund" (under the Comprehensive Environmental Response, Compensation and Liability Act (CERCLA)) sites. However, based upon our evaluation of the facts and circumstances relating to these sites along with the evaluation of our technical consultants, we do not presently anticipate any material adverse effect on our financial statements arising out of the resolution of these matters or the resolution of any other known governmental proceeding regarding environmental protection matters. Other Information For information about the challenges and risks associated with our foreign operations, see "Risk Factors" under Item 1A. Whirlpool is a major supplier of laundry, refrigeration, cooking and dishwasher home appliances to Lowe's, a North American retailer. Net sales attributable to Lowe's in 2019, 2018 and 2017, were approximately 13%, 12% and 10%, respectively, of our consolidated net sales. Lowe's also represented approximately 14% of our consolidated accounts receivable as of December 31, 2019. The Company did not have any customer with accounts receivable of more than 10% of consolidated accounts receivable as of December 31, 2018. See Note 16 to the Consolidated Financial Statements. For information on our global restructuring plans, and the impact of these plans on our operating segments, see Note 14 to the Consolidated Financial Statements. Information About Our Executive Officers The following table sets forth the names and ages of our executive officers on February 11, 2020, the positions and offices they held on that date, and the year they first became executive officers: First Became an Executive Name Office Officer Age Marc R. Bitzer Chairman of the Board, President and Chief Executive Officer 2006 55 James W. Peters Executive Vice President and Chief Financial Officer 2016 50 João C. Brega Executive Vice President and President, Whirlpool Latin America 2012 56 Joseph T. Liotine Executive Vice President and President, Whirlpool North America 2014 47 Executive Vice President and President, Whirlpool Europe, Middle Gilles Morel East & Africa 2019 54 Shengpo (Samuel) Wu Executive Vice President and President, Whirlpool Asia 2019 53 The executive officers named above were elected by our Board of Directors to serve in the office indicated until the first meeting of the Board of Directors following the annual meeting of stockholders in 2020 and until a successor is chosen and qualified or until the executive officer's earlier resignation or removal. Each of our executive officers has held the position set forth in the table above or has served Whirlpool in various executive or administrative capacities for at least the past five years, except for Mr. Wu and Mr. Morel. Prior to joining Whirlpool in February 2017, Mr. Wu for the previous five years served as President and Chief Executive Officer, Asia Pacific, of Osram GmbH, and before 9


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    joining Osram in 2012, worked for Honeywell Process Solutions and General Electric in various leadership roles. Prior to joining Whirlpool in April 2019, Mr. Morel served for two years as CEO of Northern and Central Europe for Groupe Savencia. Prior to that, he worked for 27 years at Mars Inc. in various leadership positions, most recently as Regional President, Europe & Eurasia for Mars Chocolate. Available Information Financial results and investor information (including Whirlpool's Form 10-K, 10-Q, and 8-K reports) are accessible at Whirlpool's website: investors.whirlpoolcorp.com. Copies of our Form 10-K, 10-Q, and 8-K reports and amendments, if any, are available free of charge through our website on the same day they are filed with, or furnished to, the Securities and Exchange Commission. We routinely post important information for investors on our website, whirlpoolcorp.com, in the "Investors" section. We also intend to update the Hot Topics Q&A portion of this webpage as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Accordingly, investors should monitor the Investors section of our website, in addition to following our press releases, SEC filings, public conference calls, presentations and webcasts. The information contained on, or that may be accessed through, our webpage is not incorporated by reference into, and is not a part of, this document. ITEM 1A. RISK FACTORS This report contains statements referring to Whirlpool that are not historical facts and are considered "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements, which are intended to take advantage of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, are based on current projections about operations, industry conditions, financial condition and liquidity. Words that identify forward-looking statements include words such as "may," "could," "will," "should," "possible," "plan," "predict," "forecast," "potential," "anticipate," "estimate," "expect," "project," "intend," "believe," "may impact," "on track," and words and terms of similar substance used in connection with any discussion of future operating or financial performance, an acquisition or merger, or our businesses. In addition, any statements that refer to expectations, projections, or other characterizations of future events or circumstances, including any underlying assumptions, are forward-looking statements. Those statements are not guarantees and are subject to risks, uncertainties, and assumptions that are difficult to predict. Therefore, actual results could differ materially and adversely from these forward-looking statements. We have listed below what we believe to be the most significant strategic, operational, financial, and legal and compliance risks relating to our business. STRATEGIC RISKS We face intense competition in the major home appliance industry and failure to successfully compete could negatively affect our business and financial performance. Each of our operating segments operates in a highly competitive business environment and faces intense competition from a growing number of competitors, many of which have strong consumer brand equity. Several of these competitors, such as those set forth in the Business section of this annual report, are large, well-established companies, ranking among the Global Fortune 150. We also face competition that may be able to quickly adapt to changing consumer preferences, particularly in the connected appliance space. Moreover, our customer base includes large, sophisticated trade customers who have many choices and demand competitive products, services and prices, and which may in the future merge, consolidate, form alliances or further increase their relative purchasing scale. Competition in the global appliance industry is based on a number of factors including selling price, product features and design, consumer taste, performance, innovation, reputation, energy efficiency, service, quality, cost, distribution, and financial incentives, such as promotional funds, sales incentives, volume rebates and terms. Many of our competitors are increasingly expanding beyond their existing manufacturing footprints. Our competitors, especially global competitors with low-cost sources of supply and/or highly protected home countries outside the United States, have aggressively priced their products and/or introduced new products to increase market share and expand into new geographies. Many of our competitors have established and may expand their presence in the rapidly changing retail environment, including the shifting of consumer purchasing practices towards e-commerce 10


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    and other channels, and the introduction of direct-to-consumer sales models. If we are unable to successfully compete in this highly competitive environment, our business and financial performance could be negatively affected. The loss of, or substantial decline in, volume of sales to any of our key trade customers, major buying groups, and/ or builders could adversely affect our financial performance. We sell to a sophisticated customer base of large trade customers, including Lowe's and other large domestic and international trade customers, that have significant leverage as buyers over their suppliers. Most of our products are not sold through long-term contracts, allowing trade customers to change volume among suppliers. As the trade customers continue to become larger through merger, consolidation or organic growth, they may seek to use their position to improve their profitability by various means, including improved efficiency, lower pricing, and increased promotional programs. If we are unable to meet their demand requirements, our volume growth and financial results could be negatively affected. We also continue to pursue direct-to-consumer sales in the U.S. and certain other countries, which may impact our relationships with existing trade customers. The loss or substantial decline in volume of sales to our key trade customers, major buying groups, builders, or any other trade customers to which we sell a significant amount of products, could adversely affect our financial performance. Additionally, the loss of market share or financial difficulties, including bankruptcy and financial restructuring, by these trade customers could have a material adverse effect on our financial statements. Failure to maintain our reputation and brand image could negatively impact our business. Our brands have worldwide recognition, and our success depends on our ability to maintain and enhance our brand image and reputation. Maintaining, promoting and growing our brands depends on our marketing efforts, including advertising and consumer campaigns, as well as product innovation. We could be adversely impacted if we fail to achieve any of these objectives or if, whether or not justified, the reputation or image of our company or any of our brands is tarnished or receives negative publicity. In addition, adverse publicity about regulatory or legal action against us, product safety, data privacy breaches or quality issues, or negative association with any one brand could damage our reputation and brand image, undermine our customers' confidence in us and reduce long-term demand for our products, even if the regulatory or legal action is unfounded or not material to our operations. In addition, our success in maintaining, extending and expanding our brand image depends on our ability to adapt to a rapidly changing media environment, including an ever-increasing reliance on social media and online dissemination of advertising campaigns. Inaccurate or negative posts or comments about us on social networking and other websites that spread rapidly through such forums could seriously damage our reputation and brand image. If we do not maintain, extend and expand our brand image, then our financial statements could be materially and adversely affected. An inability to effectively execute and manage our business objectives could adversely affect our financial performance. The highly competitive nature of our industry requires that we effectively execute and manage our business objectives including our global operating platform initiative. Our global operating platform initiative aims to reduce costs, expand margins, drive productivity and quality improvements, accelerate our rate of innovation, generate free cash flow and drive shareholder value. An inability to effectively control costs and drive productivity improvements could affect our profitability. In addition, an inability to provide high-quality, innovative products could adversely affect our ability to maintain or increase our sales, which could negatively affect our revenues and overall financial performance. Additionally, our success is dependent on anticipating and appropriately reacting to changes in customer preferences, including the shifting of consumer purchasing practices towards e-commerce, direct-to-consumer and other channels, and on successful new product development, including in the connected appliance space, and process development and product relaunches in response to such changes. Our future results and our ability to maintain or improve our competitive position will depend on our capacity to gauge the direction of our key product categories and geographic regions and upon our ability to successfully and timely identify, develop, manufacture, market, and sell new or improved products in these changing environments. 11


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    Our intellectual property rights are valuable, and any inability to protect them could reduce the value of our products, services and brands. We consider our intellectual property rights, including patents, trademarks, copyrights and trade secrets, and the licenses we hold, to be a significant part and valuable aspect of our business. We attempt to protect our intellectual property rights through a combination of patent, trademark, copyright and trade secret laws, as well as licensing agreements and third party nondisclosure and assignment agreements. Our failure to obtain protection for or adequately protect our trademarks, products, new features of our products, or our processes may diminish our competitiveness. We have applied for intellectual property protection in the United States and other jurisdictions with respect to certain innovations and new products, design patents, product features, and processes. We cannot be assured that the U.S. Patent and Trademark Office or any similar authority in other jurisdictions will approve any of our patent applications. Additionally, the patents we own could be challenged or invalidated, others could design around our patents or the patents may not be of sufficient scope or strength to provide us with any meaningful protection or commercial advantage. Further, the laws of certain foreign countries in which we do business, or contemplate doing business in the future, do not recognize intellectual property rights or protect them to the same extent as United States law. As a result, these factors could weaken our competitive advantage with respect to our products, services, and brands in foreign jurisdictions, which could adversely affect our financial performance. Moreover, while we do not believe that any of our products infringe on enforceable intellectual property rights of third parties, others may assert intellectual property rights that cover some of our technology, brands, products, or services. Any litigation regarding patents or other intellectual property could be costly and time-consuming and could divert the attention of our management and key personnel from our business operations. Claims of intellectual property infringement might also require us to enter into costly license agreements or modify our products or services. We also may be subject to significant damages, injunctions against development and sale of certain products or services, or limited in the use of our brands. OPERATIONAL RISKS We face risks associated with our acquisitions and other investments and risks associated with our increased presence in emerging markets. From time to time, we make strategic acquisitions or divestitures, investments and participate in joint ventures. For example, we acquired Indesit and a majority interest in Hefei Sanyo in 2014, and we sold our Embraco compressor business in 2019. These transactions, and other transactions that we have entered into or which we may enter into in the future, can involve significant challenges and risks, including that the transaction does not advance our business strategy or fails to produce a satisfactory return on our investment. We may encounter difficulties in integrating acquisitions with our operations, applying our internal control processes to these acquisitions, managing strategic investments, and in overseeing the operations, systems and controls of acquired companies. Integrating acquisitions and carving out divestitures is often costly and may require significant attention from management. Furthermore, we may not realize the degree, or timing, of benefits we anticipate when we first enter into a transaction. While our evaluation of any potential transaction includes business, legal and financial due diligence with the goal of identifying and evaluating the material risks involved, our due diligence reviews may not identify all of the issues necessary to accurately estimate the cost and potential loss contingencies of a particular transaction, including potential exposure to regulatory sanctions resulting from an acquisition target's previous activities or costs associated with any quality issues with an acquisition target's legacy products. In addition, liabilities may be retained by Whirlpool when closing a facility, divesting an entity or selling physical assets, and such liabilities may be material. Our growth plans include efforts to increase revenue from emerging markets, including through acquisitions. Local business practices in these countries may not comply with U.S. laws, local laws or other laws applicable to us or our compliance policies, which non-compliant practices may result in increased liability risks. For example, we may incur unanticipated costs, expenses or other liabilities as a result of an acquisition target's violation of applicable laws, such as the U.S. Foreign Corrupt Practices Act (FCPA) or similar worldwide anti-bribery laws in non-U.S. jurisdictions. We may incur unanticipated costs or expenses, including post-closing asset impairment charges, expenses associated with eliminating duplicate facilities, litigation, and other liabilities. In addition, our recent and future acquisitions may increase our exposure to other risks associated with operating internationally, including foreign currency exchange rate fluctuations; political, legal and economic instability; inflation; changes in tax rates and tax laws; and work stoppages and labor relations. 12


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    Risks associated with our international operations may decrease our revenues and increase our costs. For the year ended December 31, 2019, sales outside our North America region represent approximately 44% of our net sales. We expect that international sales will continue to account for a significant percentage of our net sales. Accordingly, we face numerous risks associated with conducting international operations, any of which could negatively affect our financial performance. These risks include the following: • Political, legal, and economic instability and uncertainty • Foreign currency exchange rate fluctuations • Changes in foreign tax rules, regulations and other requirements, such as changes in tax rates and statutory and judicial interpretations of tax laws • Changes in diplomatic and trade relationships, including sanctions resulting from the current political situation in countries in which we do business • Inflation and/or deflation • Changes in foreign country regulatory requirements, including data privacy laws • Various import/export restrictions and disruptions and the availability of required import/export licenses • Imposition of tariffs and other trade barriers • Managing widespread operations and enforcing internal policies and procedures such as compliance with U.S. and foreign anti-bribery, anti-corruption regulations and anti-money laundering, such as the FCPA, and antitrust laws • Labor disputes and work stoppages at our operations and suppliers • Government price controls • Trade customer insolvency and the inability to collect accounts receivable • Limitations on the repatriation or movement of earnings and cash As a U.S. corporation, we are subject to the FCPA, which may place us at a competitive disadvantage to foreign companies that are not subject to similar regulations. Additionally, any determination that we have violated the FCPA or other anti-corruption laws could have a material adverse effect on us. Terrorist attacks, cyber events, armed conflicts, civil unrest, natural disasters, governmental actions and epidemics (including but not limited to the recent coronavirus outbreak originating in China) could affect our domestic and international sales, disrupt our supply chain, and impair our ability to produce and deliver our products. Such events could directly impact our physical facilities or those of our suppliers or customers. We may be subject to information technology system failures, network disruptions, cybersecurity attacks and breaches in data security, which may materially adversely affect our operations, financial condition and operating results. We depend on information technology to improve the effectiveness of our operations and to interface with our customers, consumers and employees, as well as to maintain financial accuracy and efficiency. In addition, we collect, store, have access to and otherwise process certain confidential or sensitive data, including proprietary business information, personal data or other information that is subject to privacy and security laws, regulations and/or customer-imposed controls. Our business processes and data sharing across functions, suppliers, and vendors is dependent on information technology integration. The failure of any systems, whether internal or third- party, during normal operation, system upgrades, implementations, or connections, could disrupt our operations by causing transaction errors, processing inefficiencies, delays or cancellation of customer orders, the loss of customers, impediments to the manufacture or shipment of products, other financial and business disruptions, or the loss of or damage to intellectual property and the personally identifiable data of consumers and employees. 13


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    In addition, we have outsourced certain information technology support services and administrative functions, such as system application maintenance and certain benefit plan administration functions, to third-party service providers and may outsource other functions in the future to achieve cost savings and efficiencies. If these service providers do not perform effectively, we may not achieve the expected cost savings and may incur additional costs to correct errors made by such service providers. Depending on the function involved, such errors may also lead to business disruption, processing inefficiencies or the loss of or damage to intellectual property and personally identifiable information through system compromise, or harm employee morale. Our information systems, or those of our third-party service providers, have been in the past and could be in the future impacted by inappropriate or mistaken activity of parties intent on extracting or corrupting information or disrupting business processes. Such unauthorized access could disrupt our business and could result in the loss of assets. Cyber attacks are becoming more sophisticated and include malicious software, attempts to gain unauthorized access to data, and other electronic security breaches that could lead to disruptions in critical systems, unauthorized release of confidential or otherwise protected information, and corruption of data. Our growth in the areas of connected appliances and the "Internet of Things" has increased these risks. These events could impact our customers, consumers, employees, third-parties and reputation and lead to financial losses from remediation actions, loss of business or potential liability or an increase in expense, all of which may have a material adverse effect on our financial statements. Product-related liability or product recall costs could adversely affect our business and financial performance. We have been and may be exposed to product-related liabilities, which in some instances may result in product redesigns, product recalls, or other corrective action. In addition, any claim, product recall or other corrective action that results in significant adverse publicity, particularly if those claims or recalls cause customers to question the safety or reliability of our products, may negatively affect our financial statements. We maintain product liability insurance, but it may not be adequate to cover losses related to product liability claims brought against us. Product liability insurance could become more expensive and difficult to maintain and may not be available on commercially reasonable terms, if at all. We may be involved in class action litigation for which we generally have not purchased insurance, and may be involved in certain other product recalls or other litigations or events for which insurance products may have limitations. We regularly engage in investigations of potential quality and safety issues as part of our ongoing effort to deliver quality products to our customers. We are currently investigating certain potential quality and safety issues globally, and as appropriate, we undertake to effect repair or replacement of appliances in the event that an investigation leads to the conclusion that such action is warranted. Actual costs of these and any future issues depend upon several factors, including the number of consumers who respond to a particular recall, repair and administrative costs, whether the cost of any corrective action is borne by us or the supplier, and, if borne by us, whether we will be successful in recovering our costs from the supplier. The actual costs incurred as a result of these issues and any future issues could have a material adverse effect on our financial statements. The ability of suppliers to deliver parts, components and manufacturing equipment to our manufacturing facilities, and our ability to manufacture without disruption, could affect our global business performance. We use a wide range of materials and components in the global production of our products, which come from numerous suppliers around the world. Because not all of our business arrangements provide for guaranteed supply and some key parts may be available only from a single supplier or a limited group of suppliers, we are subject to supply and pricing risk. In addition, certain proprietary component parts used in some of our products are provided by single-source unaffiliated third-party suppliers. We would be unable to obtain these proprietary components for an indeterminate period of time if these single-source suppliers were to cease or interrupt production or otherwise fail to supply these components to us, which could adversely affect our product sales and operating results. Our operations and those of our suppliers are subject to disruption for a variety of reasons, including work stoppages, labor relations, intellectual property claims against suppliers, financial issues such as supplier bankruptcy, information technology failures, and hazards such as fire, earthquakes, flooding, or other natural disasters. Insurance for certain disruptions may not be available, affordable or adequate. Such disruption could interrupt our ability to manufacture certain products. Any significant disruption could negatively impact our financial statements. 14


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    Our ability to attract, develop and retain executives and other qualified employees is crucial to our results of operations and future growth. We depend upon the continued services and performance of our key executives, senior management and skilled personnel, particularly professionals with experience in our business and operations and the home appliance industry. We cannot be sure that any of these individuals will continue to be employed by us. In the case of talent losses, significant time is required to hire, develop and train skilled replacement personnel. An inability to hire, develop, transfer retained knowledge, engage and retain a sufficient number of qualified employees could materially hinder our business by, for example, delaying our ability to bring new products to market or impairing the success of our operations. A deterioration in labor relations could adversely impact our global business. As of December 31, 2019, we had approximately 77,000 employees. We are subject to separate collective bargaining agreements with certain labor unions, as well as various other commitments regarding our workforce. We periodically negotiate with certain unions representing our employees and may be subject to work stoppages or may be unable to renew collective bargaining agreements on the same or similar terms, or at all. In addition, our global restructuring activities have in the past and may in the future be received negatively by governments and unions, and may attract negative media attention, which may delay the implementation of such plans. A deterioration in labor relations may have a material adverse effect on our financial statements. FINANCIAL RISKS Fluctuations and volatility in the cost of raw materials and purchased components could adversely affect our operating results. The sources and prices of the primary materials (such as steel, resins, and base metals) used to manufacture our products and components containing those materials are susceptible to significant global and regional price fluctuations due to supply/demand trends, transportation costs, labor costs, government regulations and tariffs, changes in currency exchange rates, price controls, the economic climate, and other unforeseen circumstances. For example, we experienced continued inflation in raw materials and certain manufactured components during 2019, which negatively impacted our operating results. In addition, we enter into commodity swap contracts to hedge the price risk associated with certain commodities purchases. Significant increases in materials costs and other costs now and in the future could have a material adverse effect on our financial statements. Foreign currency fluctuations may affect our financial performance. We generate a significant portion of our revenue and incur a significant portion of our expenses in foreign currencies. Changes in the exchange rates of functional currencies of those operations affect the U.S. dollar value of our revenue and earnings from our foreign operations. We use currency forwards, net investment hedges, and options to manage our foreign currency transaction exposures. We cannot completely eliminate our exposure to foreign currency fluctuations, which may adversely affect our financial performance. In addition, because our consolidated financial results are reported in U.S. dollars, if we generate sales or earnings in other currencies, the translation of those results into U.S. dollars can result in a significant increase or decrease in the amount of those sales or earnings. Finally, the amount of legal contingencies related to foreign operations may fluctuate significantly based upon changes in exchange rates and usually cannot be managed with currency forwards, options or other arrangements. Such fluctuations in exchange rates can significantly increase or decrease the amount of any legal contingency related to our foreign operations and make it difficult to assess and manage the potential exposure. Goodwill and indefinite-lived intangible asset impairment charges may adversely affect our operating results. We have a substantial amount of goodwill and indefinite-lived intangible assets, primarily trademarks, on our balance sheet. We test the goodwill and intangible assets for impairment on an annual basis and when events occur or circumstances change that indicate that the fair value of the reporting unit or intangible asset may be below its carrying amount. Fair value determinations require considerable judgment and are sensitive to inherent uncertainties and changes in estimates and assumptions regarding revenue growth rates, EBIT margins, capital expenditures, working capital requirements, tax rates, terminal growth rates, discount rates, royalty rates, benefits associated with a taxable transaction and synergies available to market participants. Declines in market conditions, a trend of weaker 15


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    than anticipated financial performance for our reporting units or declines in projected revenue for our trademarks, a decline in our share price for a sustained period of time, an increase in the market-based weighted average cost of capital or a decrease in royalty rates, among other factors, are indicators that the carrying value of our goodwill or indefinite-life intangible assets may not be recoverable. We may be required to record a goodwill or intangible asset impairment charge that, if incurred, could have a material adverse effect on our financial statements. Impairment of long-lived assets may adversely affect our operating results. Our long-lived asset groups are subject to an impairment assessment when certain triggering events or circumstances indicate that their carrying value may be impaired. If the carrying value exceeds our estimate of future undiscounted cash flows of the operations related to the asset group, an impairment is recorded for the difference between the carrying amount and the fair value of the asset group. The results of these tests for potential impairment may be adversely affected by unfavorable market conditions, our financial performance trends, or an increase in interest rates, among other factors. If as a result of the impairment test we determine that the fair value of any of our long-lived asset groups is less than its carrying amount, we may incur an impairment charge that could have a material adverse effect on our financial statements. We face inventory valuation risk. We write down product and component inventories that have become obsolete or do not meet anticipated demand or net realizable value. No assurance can be given that, given the unpredictable pace of product obsolescence and business conditions with trade customers and in general, we will not incur additional inventory related charges. Such charges could negatively affect our financial statements. We are exposed to risks associated with the uncertain global economy. The current domestic and international political and economic environment are posing challenges to the industry in which we operate. A number of economic factors, including gross domestic product, availability of consumer credit, interest rates, consumer sentiment and debt levels, retail trends, housing starts, sales of existing homes, the level of mortgage refinancing and defaults, fiscal and credit market uncertainty, and foreign currency exchange rates, currency controls, inflation and deflation, generally affect demand for our products in the U.S. and other countries which we operate. Economic uncertainty and related factors exacerbate negative trends in business and consumer spending and may cause certain customers to push out, cancel, or refrain from placing orders for our products. Uncertain market conditions, difficulties in obtaining capital, or reduced profitability may also cause some customers to scale back operations, exit markets, merge with other retailers, or file for bankruptcy protection and potentially cease operations, which can also result in lower sales and/or additional inventory. These conditions may similarly affect key suppliers, which could impair their ability to deliver parts and result in delays for our products or added costs. In addition, these conditions may lead to strategic alliances by, or consolidation of, other appliance manufacturers, which could adversely affect our ability to compete effectively. A decline in economic activity and conditions in certain areas in which we operate have had an adverse effect on our financial condition and results of operations in recent years, and future declines and adverse conditions could have a similar adverse effect. Regional, political and economic instability in countries in which we do business may adversely affect business conditions, disrupt our operations, and have an adverse effect on our financial condition and results of operations. For example, the effect of the UK's exit from the European Union, or Brexit, remains unclear and could adversely impact certain areas of our business, including, but not limited to, an increase in duties and delays in the delivery of products, and adverse impacts to our suppliers and financing institutions. Uncertainty about future economic and industry conditions also makes it more challenging for us to forecast our operating results, make business decisions, and identify and prioritize the risks that may affect our businesses, sources and uses of cash, financial condition and results of operations. We may be required to implement additional cost reduction efforts, including restructuring activities, which may adversely affect our ability to capitalize on opportunities in a market recovery. In addition, our operations are subject to general credit, liquidity, foreign exchange, market and interest rate risks. Our ability to invest in our businesses, fund strategic acquisitions and refinance maturing debt obligations depends in part on access to the capital markets. 16


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    If we do not timely and appropriately adapt to changes resulting from the uncertain macroeconomic environment and industry conditions, or to difficulties in the financial markets, or if we are unable to continue to access the capital markets, our financial statements may be materially and adversely affected. Significant differences between actual results and estimates of the amount of future funding for our pension plans and postretirement health care benefit programs, and significant changes in funding assumptions or significant increases in funding obligations due to regulatory changes, could adversely affect our financial results. We have both funded and unfunded defined benefit pension plans that cover certain employees around the world. We also have unfunded postretirement health care benefit plans for eligible retired employees. The Employee Retirement Income Security Act of 1974 (ERISA) and the Internal Revenue Code, as amended, govern the funding obligations for our U.S. pension plans, which are our principal pension plans. Our U.S. defined benefit plans were frozen on or before December 31, 2006 for substantially all participants. Since 2007, U.S. employees have been eligible for an enhanced employer contribution under Whirlpool's defined contribution (401(k)) plan. As of December 31, 2019, our projected benefit obligations under our pension plans and postretirement health and welfare benefit programs exceeded the fair value of plan assets by an aggregate of approximately $0.9 billion, including $0.5 billion of which was attributable to pension plans and $0.4 billion of which was attributable to postretirement health care benefits. Estimates for the amount and timing of the future funding obligations of these pension plans and postretirement health and welfare benefit plans are based on various assumptions, including discount rates, expected long-term rate of return on plan assets, life expectancies and health care cost trend rates. These assumptions are subject to change based on changes in interest rates on high quality bonds, stock and bond market returns, health care cost trend rates and regulatory changes, all of which are largely outside our control. Significant differences in results or significant changes in assumptions may materially affect our postretirement obligations and related future contributions and expenses. Changes in the method of determining the London Interbank Offered Rate, or LIBOR, or the replacement of LIBOR with an alternative reference rate, may adversely affect our financial condition and results of operations. Certain of our financial obligations and instruments are or may be made at variable interest rates that use LIBOR (or metrics derived from or related to LIBOR) as a benchmark. On July 27, 2017, the United Kingdom's Financial Conduct Authority announced that it intends to stop persuading or compelling banks to submit LIBOR rates after 2021. It is expected that most, if not all, banks currently reporting information to set LIBOR will stop doing so at such time, which could either cause LIBOR publication to stop immediately or cause LIBOR's regulator to announce the discontinuation of its publication (and, during any such transition period, LIBOR may perform differently than in the past). These reforms may also result in new methods of calculating LIBOR to be established, or alternative reference rates to be established. For example, in the U.S., a group convened by the Federal Reserve Board and the Federal Reserve Bank of New York, called the Alternative Reference Rate Committee ("ARRC") and comprised of a diverse set of private sector entities, has identified the Secured Overnight Financing Rate (or "SOFR") as its preferred alternative rate for the U.S. LIBOR and the Federal Reserve Bank of New York has begun publishing SOFR daily, and central banks in several other jurisdictions have also announced plans for alternative reference rates for other currencies. The potential consequences of these changes cannot be fully predicted and could have an adverse impact on the market value for LIBOR-linked securities, loans, and other financial obligations or extensions of credit held by or due to us, and could adversely affect our financial statements. Changes in market interest rates may influence our financing costs, returns on financial investments and the valuation of derivative contracts and could reduce our earnings and cash flows. In addition, any transaction process may involve, among other things, increased volatility or illiquidity in markets for instruments that rely on LIBOR, reductions in the value of certain instruments, mismatches between rates in hedging documentation and in the documentation for the underlying obligation being hedged, increased borrowing costs, uncertainty under applicable documentation, and/or difficult and costly consent processes. 17


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    LEGAL & COMPLIANCE RISKS Unfavorable results of legal and regulatory proceedings could materially adversely affect our business and financial condition and performance. We are subject to a variety of litigation and legal compliance risks relating to, among other things: products; intellectual property rights; income and indirect taxes; environmental matters; corporate matters; commercial matters; credit matters; competition laws; distribution, marketing and trade practice matters; anti–bribery and anti–corruption regulations; energy regulations; data privacy regulations; financial regulations; and employment and benefit matters. For example, we are currently disputing certain income and indirect tax related assessments issued by the Brazilian authorities (see Note 8 and Note 15 to the Consolidated Financial Statements for additional information on these matters). Unfavorable outcomes regarding these assessments could have a material adverse effect on our financial statements in any particular reporting period. Results of legal and regulatory proceedings cannot be predicted with certainty and for some matters, such as class actions, no insurance is cost-effectively available. Regardless of merit, legal and regulatory proceedings may be both time-consuming and disruptive to our operations and could divert the attention of our management and key personnel from our business operations. Such proceedings could also generate significant adverse publicity and have a negative impact on our reputation and brand image, regardless of the existence or amount of liability. We estimate loss contingencies and establish accruals as required by generally accepted accounting principles, based on our assessment of contingencies where liability is deemed probable and reasonably estimable, in light of the facts and circumstances known to us at a particular point in time. Subsequent developments in legal proceedings, volatility in foreign currency exchange rates and other factors may affect our assessment and estimates of the loss contingency recorded and could result in an adverse effect on our results of operations in the period in which a liability would be recognized or cash flows for the period in which amounts would be paid. Actual results may significantly vary from our reserves. We are subject to, and could be further subject to, governmental investigations or actions by other third parties. We are subject to various federal, foreign and state laws, including antitrust and product-related laws and regulations, violations of which can involve civil or criminal sanctions. Responding to governmental investigations or other actions may be both time-consuming and disruptive to our operations and could divert the attention of our management and key personnel from our business operations. The impact of these and other investigations and lawsuits could have a material adverse effect on our financial statements. Changes in the legal and regulatory environment, including data privacy, potential climate regulations and changes in taxes and tariffs, could limit our business activities, increase our operating costs, reduce demand for our products or result in litigation. The conduct of our businesses, and the production, distribution, sale, advertising, labeling, safety, transportation and use of many of our products, are subject to various laws and regulations administered by federal, state and local governmental agencies in the United States, as well as to foreign laws and regulations administered by government entities and agencies in countries in which we operate. In addition, we operate in an environment in which there are different and potentially conflicting data privacy and data access laws in effect in the various U.S. states and foreign jurisdictions in which we operate and we must understand and comply with each law and standard in each of these jurisdictions while ensuring the data is secure. These laws and regulations may change, sometimes dramatically, as a result of political, economic or social events. Changes in laws, regulations or governmental policy and the related interpretations may alter the environment in which we do business and may impact our results or increase our costs or liabilities. In addition, we incur and will continue to incur capital and other expenditures to comply with various laws and regulations, especially relating to the protection of the environment, human health and safety, and water and energy efficiency. Climate change regulations at the federal, state or local level or in international jurisdictions could require us to limit emissions, change our manufacturing processes or product offerings, or undertake other costly activities. There is also increased focus by governmental and non-governmental entities on sustainability matters. We have set rigorous science-based targets for greenhouse gas reductions and related sustainability goals, and any failure to achieve our sustainability goals or reduce our impact on the environment, any changes in the scientific or governmental metrics utilized to objectively measure success, or the perception that we have failed to act responsibly regarding climate change could result in negative publicity and adversely affect our business and reputation. 18


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    Additionally, we could be subjected to future liabilities, fines or penalties or the suspension of product production for failing to comply with various laws and regulations, including environmental regulations. Cleanup obligations that might arise at any of our manufacturing sites or the imposition of more stringent environmental laws in the future could also adversely affect us. Additionally, as a global company based in the United States, we are exposed to the impact of U.S. tax changes, especially those that affect the effective corporate income tax rate. In addition, the current domestic and international political environment, including government shutdowns and changes to U.S. policies related to global trade and tariffs, has resulted in uncertainty surrounding the future state of the global economy. The U.S. federal government may propose additional changes to international trade agreements, tariffs, taxes, and other government rules and regulations. These regulatory changes could significantly impact our business and financial performance. For additional information about our consolidated tax provision, see Note 15 to the Consolidated Financial Statements, and for additional information about global trade and tariffs, please see "Other Matters" in the Management's Discussion and Analysis section of this Annual Report on Form 10-K. ITEM 1B. UNRESOLVED STAFF COMMENTS None. 19


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    ITEM 2. PROPERTIES Our principal executive offices are located in Benton Harbor, Michigan. On December 31, 2019, our principal manufacturing operations were carried on at 36 locations in 13 countries worldwide. We occupied a total of approximately 82.4 million square feet devoted to manufacturing, service, sales and administrative offices, warehouse and distribution space. Over 44.3 million square feet of such space was occupied under lease. Whirlpool properties include facilities which are suitable and adequate for the manufacture and distribution of Whirlpool's products. The Company's principal manufacturing sites by operating segment were as follows: Europe, Middle East and Operating Segment North America Latin America Asia Africa Manufacturing Locations 10 12 9 5 ITEM 3. LEGAL PROCEEDINGS Information regarding legal proceedings can be found in Note 8 to the Consolidated Financial Statements and is incorporated herein by reference. ITEM 4. MINE SAFETY DISCLOSURES Not applicable. 20


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    PART II MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER ITEM 5. MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Whirlpool's common stock is listed on the New York Stock Exchange and the Chicago Stock Exchange under the ticker symbol WHR. As of February 7, 2020, the number of holders of record of Whirlpool common stock was approximately 8,760. On July 25, 2017, our Board of Directors authorized an additional share repurchase program of up to $2 billion. For the year ended December 31, 2019, we repurchased 1,043,121 shares at an aggregate purchase price of approximately $148 million under this program. At December 31, 2019, there were approximately $652 million in remaining funds authorized under this program. Share repurchases are made from time to time on the open market as conditions warrant. These programs do not obligate us to repurchase any of our shares and they have no expiration date. The following table summarizes repurchases of Whirlpool's common stock in the three months ended December 31, 2019: Total Number of Approximate Shares Dollar Value of Total Purchased as Shares that Number of Average Price Part of Publicly May Yet Be Period (Millions of dollars, except number and Shares Paid per Announced Plans Purchased price per share) Purchased Share or Programs Under the Plans October 1, 2019 through October 31, 2019 35,000 $ 158.53 35,000 $ 694 November 1, 2019 through November 30, 2019 184,000 149.61 184,000 667 December 1, 2019 through December 31, 2019 105,700 145.38 105,700 $ 652 Total 324,700 $ 149.19 324,700 21


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    ITEM 6. SELECTED FINANCIAL DATA FIVE-YEAR SELECTED FINANCIAL DATA (Millions of dollars, except share and employee data) 2019 2018 2017 2016 2015 CONSOLIDATED OPERATIONS Net sales $ 20,419 $ 21,037 $ 21,253 $ 20,718 $ 20,891 Restructuring costs 188 247 275 173 201 Impairment of goodwill and other intangibles — 747 — — — (Gain) loss on sale and disposal of businesses (437) — — — — Depreciation and amortization 587 645 654 655 668 Operating profit 1,571 279 1,136 1,368 1,242 Earnings (loss) before income taxes 1,552 (21) 887 1,114 1,031 Net earnings (loss) 1,198 (159) 337 928 822 Net earnings (loss) available to Whirlpool 1,184 (183) 350 888 783 Capital expenditures 532 590 684 660 689 Dividends paid 305 306 312 294 269 Repurchase of common stock 148 1,153 750 525 250 CONSOLIDATED FINANCIAL POSITION Current assets $ 7,398 $ 7,898 $ 7,930 $ 7,339 $ 7,325 Current liabilities 8,369 9,678 8,505 7,662 7,744 Accounts receivable, inventories and accounts payable, net 89 256 856 918 746 Property, net 3,301 3,414 4,033 3,810 3,774 Total assets(1) 18,881 18,347 20,038 19,153 19,010 Long-term debt 4,140 4,046 4,392 3,876 3,470 Total debt(2) 4,993 6,027 5,218 4,470 3,998 Whirlpool stockholders' equity 3,195 2,291 4,198 4,773 4,743 PER SHARE DATA Basic net earnings (loss) available to Whirlpool $ 18.60 $ (2.72) $ 4.78 $ 11.67 $ 9.95 Diluted net earnings (loss) available to Whirlpool 18.45 (2.72) 4.70 11.50 9.83 Dividends 4.75 4.55 4.30 3.90 3.45 Book value(3) 49.77 34.08 56.42 61.82 59.54 Closing Stock Price—NYSE 147.53 106.87 168.64 181.77 146.87 KEY RATIOS Operating profit margin 7.7 % 1.3 % 5.3% 6.6% 5.9% Pre-tax margin(4) 7.6 % (0.1)% 4.2% 5.4% 4.9% Net margin(5) 5.8 % (0.9)% 1.6% 4.3% 3.7% Return on average Whirlpool stockholders' equity(6) 43.2 % (5.6)% 7.8% 18.7% 16.3% Return on average total assets(7) 6.4 % (1.0)% 1.8% 4.7% 4.0% Current assets to current liabilities 0.9 0.8 0.9 1.0 0.9 Total debt as a percent of invested capital(8) 54.8 % 65.3 % 50.4% 43.8% 41.2% Price earnings ratio(9) 8.0 (39.3) 35.9 15.8 14.9 OTHER DATA Common shares outstanding (in thousands): Average number - on a diluted basis 64,199 67,225 74,400 77,211 79,667 Year-end common shares outstanding 62,894 63,528 70,646 74,465 77,221 Year-end number of stockholders 8,804 9,248 9,960 10,528 10,663 Year-end number of employees 77,000 92,000 92,000 93,000 97,000 Five-year annualized total return to stockholders(10) (2.7)% (5.1)% 13.0% 33.6% 13.0% (1) Total assets for 2019 includes the impact related to ASC 842 for leases adopted as of January 1, 2019. See Note 3 to the Consolidated Financial Statements for additional information. (2) Total debt includes notes payable and current and long-term debt. (3) Total Whirlpool stockholders' equity divided by average number of shares on a diluted basis. (4) Earnings (loss) before income taxes, as a percent of net sales. 2019 includes the effect of a $437 million gain on sale and disposal of businesses, a $180 million gain related to Brazil indirect tax credits and a $105 million charge related to product warranty expense on EMEA-produced washers. See Note 8, Note 11, Note 14 and Note 17 to the Consolidated Financial Statements for additional information. 2018 includes the effect of a $747 million impairment charge of goodwill and other intangibles and a $103 million charge related to the French Competition Authority (FCA) settlement agreement. See Note 6 and Note 8 to the Consolidated Financial Statements for additional information. 22


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    (5) Net earnings (loss) available to Whirlpool, as a percent of net sales. 2019 includes the effect of a $437 million gain on sale and disposal of businesses, a $180 million gain related to Brazil indirect tax credits a $105 million charge related to product warranty expense on EMEA-produced washers. See Note 8, Note 11, Note 14 and Note 17 to the Consolidated Financial Statements for additional information. 2018 includes the effect of a $747 million impairment charge of goodwill and other intangibles and a $103 million charge related to the French Competition Authority (FCA) settlement agreement. See Note 6 and Note 8 to the Consolidated Financial Statements for additional information. (6) Net earnings (loss) available to Whirlpool, divided by average Whirlpool stockholders' equity. 2019 includes the effect of a $437 million gain on sale and disposal of businesses, a $180 million gain related to Brazil indirect tax credits and a $105 million charge related to product warranty expense on EMEA-produced washers. See Note 8, Note 11, Note 14 and Note 17 to the Consolidated Financial Statements for additional information. 2018 includes the effect of a $747 million impairment charge of goodwill and other intangibles and a $103 million charge related to the French Competition Authority (FCA) settlement agreement. See Note 6 and Note 8 to the Consolidated Financial Statements for additional information. (7) Net earnings (loss) available to Whirlpool, divided by average total assets. 2019 includes the effect of a $437 million gain on sale and disposal of businesses, a $180 million gain related to Brazil indirect tax credits and a $105 million charge related to product warranty expense on EMEA-produced washers. See Note 8, Note 11, Note 14 and Note 17 to the Consolidated Financial Statements for additional information. 2018 includes the effect of a $747 million impairment charge of goodwill and other intangibles and a $103 million charge related to the French Competition Authority (FCA) settlement agreement. See Note 6 and Note 8 to the Consolidated Financial Statements for additional information. (8) Total debt divided by total debt and total stockholders' equity. (9) Closing stock price divided by diluted net earnings (loss) available to Whirlpool. (10) Stock appreciation plus reinvested dividends, divided by share price at the beginning of the period. 23


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    MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND ITEM 7. RESULTS OF OPERATIONS This Management Discussion and Analysis should be read in connection with the Consolidated Financial Statements, Notes to the Consolidated Financial Statements and Selected Financial Data included in this Form 10-K. Certain references to particular information in the Notes to the Consolidated Financial Statements are made to assist readers. OVERVIEW Whirlpool had full-year GAAP net earnings available to Whirlpool of $1.2 billion (net earnings margin of 5.8%), or $18.45 per share, compared to GAAP net loss available to Whirlpool of $183 million (net earnings margin of (0.9)%), or $(2.72) per share in the same prior-year period. On a GAAP basis, net earnings were favorably impacted by the gain on the sale of our Embraco compressor business of approximately $511 million, partially offset by product warranty and liability expense of approximately $131 million and losses associated with strategic actions executed in EMEA of approximately $74 million. In the same prior-year period, non-recurring items negatively impacted net earnings available to Whirlpool by approximately $850 million. Solid cash provided by operating activities of $1.2 billion was driven by higher earnings and working capital improvement. Whirlpool delivered ongoing (non-GAAP) earnings per share of $16.00 and full-year ongoing EBIT margin of 6.9%, compared to 6.3% in the same prior-year period. These results were driven by positive price/mix and strong cost discipline, which were partially offset by cost inflation, increased brand investments and currency. In addition, we delivered strong free cash flow (non-GAAP) of $912 million, primarily driven by working capital improvement and lower capital expenditures. Lastly, we strengthened our balance sheet and made strong progress toward our long-term Gross Debt to EBITDA target of approximately 2.0. We are very pleased with the successful execution of our strong price-mix actions driven by new product introductions and cost-based price increases and targeted cost takeout. In addition, the strong actions to restore profitability in EMEA resulted in approximately $75 million of EBIT improvement compared to the prior-year. We are committed to generating margin expansion and strong cash flow and are confident that our actions will drive positive results in 2020 as outlined in our long-term value creation strategy. 24

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