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    GRI/SASB Indices & UN Global Compact 2020 Annual and Corporate Responsibility Report


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    | 2020 Annual & Corporate Responsibility Report Corporate Responsibility Frameworks Table of Contents Material Aspects 3 Our Materiality Assessment and Stakeholder Engagement Process 4 GRI/SASB Indices 6 General Disclosures 7 Economic 12 Environment 13 Social 14 UN Global Compact 18 Reporting This report covers Anthem, Inc.’s operations, including those of subsidiaries, unless stated otherwise. GRI/SASB Indices & UN Global Compact | 2


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    | 2020 Annual & Corporate Responsibility Report Material Aspects Material Aspects Sustainability reporting helps Topics identified by our stakeholders as being most In addition, as part of our commitment material* to Anthem include: to the United Nations Global Compact, organizations set goals, measure • Quality — Achieving better health outcomes we have identified seven United Nations performance and manage • Affordability —Reducing the total cost of care Sustainable Development Goals (SDG’s) that offer the greatest opportunity for change in order to have the • Privacy & Security — Safeguarding confidential impact given their relevance to our greatest impact and make their information business. We will continue to expand our corporate responsibility reporting to operations more economically, • Access — Making healthcare more accessible include information on how Anthem helps environmentally and socially • Associate Health, Inclusion & Diversity to advance the most relevant SDG’s. • Ethics & Compliance responsible. • Climate & Environmental Health • Talent & Culture — Human capital management • Community Health — Addressing public health issues and disparities • Supply Chain Management • Corporate Governance *The word “material” is specific to ES&G reporting as defined by the Global Reporting Initiative and not as defined by the Securities and Exchange Commission under securities laws GRI/SASB Indices & UN Global Compact | 3


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    | 2020 Annual & Corporate Responsibility Report Our Materiality Assessment and Stakeholder Engagement Process Our Materiality Assessment and Stakeholder Engagement Process At the core of Anthem’s To better understand which issues are most important to our internal and external stakeholders, reporting efforts is the drive we follow an ongoing assessment process, which to understand the issues that includes: • Measurement against sector environmental, social matter most to our stakeholders and governance (ES&G) performance benchmarks, and the commitment to including the SAM Corporate Sustainability convey our actions clearly. Assessment • Review of the United Nations Global Compact Transparency is key as we Principles and Sustainable Development Goals consider the material aspects • Review of data points, guidance and feedback of our business operations. from third-party environmental, social and governance (ES&G) rating agencies and reporting frameworks,including the Sustainability Accounting Standards Board (SASB) • Review of data points from the JUST 100 survey, which is informed by public opinion research — a critical resource, given that Anthem serves more than 110 million people • Direct engagement with the stakeholder groups on the following page GRI/SASB Indices & UN Global Compact | 4


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    | 2020 Annual & Corporate Responsibility Report Our Materiality Assessment and Stakeholder Engagement Process Stakeholder group Nature of engagement Stakeholder group Nature of engagement Health Plan In person interactions, focus groups, 24/7 Suppliers and Health Briefings and meetings, conferences and customer relations hotline, consumer effort industry events, email correspondence, Supplier Customers Care Providers surveys, social media, websites, annual Code of Conduct, ESG screenings, training and reporting, mail/email, Sydney Health mobile workshops, scorecards, 24/7 ethics/compliance/ app, LiveHealth Online®, 24/7 NurseLine privacy helpline Employer Clients Anthem Customer Advisory Group (CAG), Government and Briefings and meetings, email correspondence, meetings, surveys, responding to disclosure white papers and other briefing materials, Regulators requests, websites, corporate wellness programs trade organizations, participation in coalitions, roundtable discussions, public events, speaking engagements, conferences, media engagements Associates Engagement surveys, Pulse (Anthem intranet), CEO town halls, training and professional development opportunities, Associate Resource Communities Funding applications, conferences, roundtables, Groups (ARG’s), community giving/volunteer strategic relationships, participation on and NGO’s opportunities tracked via Anthem for Good, boards and advisory councils, attending performance management, 24/7 ethics line annual meetings, webinars, financial support, volunteering, research and data sharing Investors and Annual reporting, annual shareholder meeting, quarterly earnings calls, investor outreach, Shareholders investor relations website, phone briefings, email correspondence, healthcare investor conferences, actively responding to 3rd party ESG surveys/ratings GRI/SASB Indices & UN Global Compact | 5


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    | 2020 Annual & Corporate Responsibility Report GRI/SASB Indices GRI/SASB Indices Anthem, Inc. maps its 2020 disclosures to the core option of the Global Reporting Initiative (GRI) and the Sustainability Accounting Standards Board (SASB) frameworks. The GRI is an independent international organization that has pioneered sustainability reporting since 1997. The SASB is an independent standards- setting organization that enables businesses to identify, manage and communicate financially material sustainability information to investors. GRI/SASB Indices & UN Global Compact | 6


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    | 2020 Annual & Corporate Responsibility Report General Disclosures General Disclosures Organizational Profile | GRI 102 GRI 102-9 Supply Chain Management Supply Chain GRI 102-1 Anthem, Inc. Name of organization GRI 102-10 2020 Form 10-K Significant changes to the organization GRI 102-2 Our Company and its supply Activities, brands, products and services 2020 Form 10-K GRI 102-11 Environmental Policy & GRI 102-3 220 Virginia Avenue Precautionary principle Commitments Location of headquarters Indianapolis, IN 46204 GRI 102-12 Science Based Targets GRI 102-4 Our Company External Initiatives RE100 Location of operations 2020 Form 10-K Business Roundtable Department of Energy GRI 102-5 Anthem is a publicly Better Buildings Challenge Ownership and legal form traded corporation. Look Closer 2020 Form 10-K Paradigm for Parity 80% by 2018, National GRI 102-6 Our Company Colorectal Cancer Markets served 2020 Form 10-K Roundtable Million Hearts® 2022 GRI 102-7 Our Company UN Global Compact Scale of the organization 2020 Form 10-K GRI 102-13 Anthem Political GRI 102-8 Workforce Data Contributions Membership associations Information on employees and other Anthem Public Policy workers Institute GRI/SASB Indices & UN Global Compact | 7


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    | 2020 Annual & Corporate Responsibility Report General Disclosures Strategy | GRI 102 102-19 Corporate Governance Delegating authority 102-14 A Message from our CEO Letter President and CEO 102-20 Corporate Governance Executive-level responsibility for economic, 102-15 2020 Form 10-K environmental and social topics Key impacts, risks, and opportunities 102-21 Material Aspects Consulting stakeholders on economic, environmental and social topics Ethics and Integrity | GRI 102 102-22 Corporate Governance 102-16 Ethics & Integrity Composition of the highest governance Values, principles, standards and norms of Workplace body and its committees behavior 102-23 Corporate Governance Chair of the highest governance body SASB Leadership and 102-24 Corporate Governance Governance — Business Ethics Nominating and selecting the highest governance body SV-PS-510a.1 Ethics & Integrity Description of approach to ensuring 102-25 Corporate Governance professional integrity Conflicts of interest 102-26 Corporate Governance Governance | GRI 102 Role of highest governance body in setting purposes, values and strategy 102-18 Corporate Governance Governance structure GRI/SASB Indices & UN Global Compact | 8


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    | 2020 Annual & Corporate Responsibility Report General Disclosures 102-27 Corporate Governance 102-36 Corporate Governance Collective knowledge of highest Process for determining remuneration governance body 102-37 Corporate Governance 102-28 Corporate Governance Stakeholders’ involvement in remuneration Evaluating the highest governance body’s performance 102-38 Corporate Governance Annual total compensation ration 102-29 Corporate Governance Identifying and managing economic, 102-39 Corporate Governance environmental and social impacts Percentage increase in annual total compensation ration 102-30 Corporate Governance Effectiveness of risk management processes Stakeholder Engagement | GRI 102 102-31 Corporate Governance Review of economic, environmental and 102-40 Corporate Governance social topics List of stakeholder groups Material Aspects 102-32 Corporate Governance 102-41 Less than 1% Highest governance body’s role in Collective bargaining agreements sustainability reporting 102-42 Corporate Governance 102-33 Corporate Governance Identifying and selecting stakeholders Material Aspects Communicating critical concerns 102-43 Corporate Governance 102-34 Corporate Governance Approach to stakeholder engagement Material Aspects Nature and total number of critical concerns 102-44 Corporate Governance 102-35 Corporate Governance Key topics and concerns raised Material Aspects Remuneration policies GRI/SASB Indices & UN Global Compact | 9


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    | 2020 Annual & Corporate Responsibility Report General Disclosures Reporting Practice | GRI 102 102-53 Inquiries Contact point for questions regarding Sustainability: 102-45 2020 Form 10-K the report hakon.mattson@ Entities included in consolidated anthem.com financial statements Investor Contacts Media: 102-46 Material Aspects michelle.vanstory@ anthem.com Defining report content and topic boundaries leslie.porras@ anthem.com Material Aspects Anthem Foundation: 102-47 anthem.foundation@ List of material topics anthem.com 102-48 None during this reporting This report has been 102-54 Restatements of information period. prepared in accordance Claims of reporting in accordance with the GRI Standards: with the GRI Standards None during this reporting Core option. 102-49 Changes in reporting period. 102-55 GRI Index Calendar year 2020 GRI content index 102-50 Reporting period 102-56 We received external External assurance assurance for Scope I, II, 102-51 Released in March 2021, and III greenhouse gas Date of most recent report covering 2020 programs emissions reporting to and data Carbon Disclosure Project during the reporting 102-52 Annual period. We did not seek Reporting cycle external assurance for this report. GRI/SASB Indices & UN Global Compact | 10


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    | 2020 Annual & Corporate Responsibility Report General Disclosures Management Approach | GRI 103 103-1 Corporate Governance Explanation of the material topic and its Material Aspects boundary 103-2 Corporate Governance The management approach and its 2020 Form 10-K components 103-3 Corporate Governance Evaluation of the management approach GRI/SASB Indices & UN Global Compact | 11


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    | 2020 Annual & Corporate Responsibility Report Economic Economic Economic Performance | GRI 201 201-1 2020 Form 10-K Direct economic value generated and distributed 201-2 2020 Form 10-K Financial implications and other risks and Carbon Disclosure Project opportunities due to climate change Climate Risk SASB Business Model and Innovation — Physical Impacts of Climate Change HC-MC-450a.1 2020 Form 10-K Discussion of the strategy to address the Climate Risk effects of climate change on business operations and how specific risks presented by changes in the geographic incidence, morbidity, and mortality of illnesses and diseases are incorporated into risk models. GRI/SASB Indices & UN Global Compact | 12


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    | 2020 Annual & Corporate Responsibility Report Environment Environment Water | GRI 303 Effluents and Waste | GRI 306 303-1 Environmental Data 306-2 Environmental Data Water withdrawal by source Waste by type and disposal method Emissions | GRI 305 Supplier Environmental Assessment | 305-1 Environmental Data GRI 308 Direct GHG emissions (Scope 1) Supply Chain Management 308-1 New suppliers that were screened using 305-2 Environmental Data environmental criteria Energy indirect GHG emissions (Scope 2) 305-3 Environmental Data Other indirect GHG emissions (Scope 3) SASB Environment — Environmental Data Energy Management 305-4 GHG emissions intensity HC-DY-130a.1 Environmental Data 1) Total energy consumed 305-5 Environmental Data 2) percentage grid electricity Reduction of GHG emissions 3) percentage renewable GRI/SASB Indices & UN Global Compact | 13


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    | 2020 Annual & Corporate Responsibility Report Social Social Employment | GRI 401 Diversity and Equal Opportunity | 401-1 Workforce Data GRI 405 New employee hires and employee (Not all information publicly available) 405-1 Workforce Data turnover Diversity of governance bodies and employees 401-2 Wellbeing Benefits provided to full-time employees Inclusion & Diversity 405-2 that are not provided to temporary or (not all information Ratio of basic salary and remuneration part-time employees publicly available) of women to men 401-3 Wellbeing Parental leave SASB Human Capital — Employee Engagement, Diversity and Inclusion Training and Education | GRI 404 Workforce Data SV-PS-330a.1 404-1 Talent Development Percentage of gender and racial/ethnic Average hours of training per year per group representation for employee 1) executive management and 2) all other employees 404-2 Talent Development SV-PS-330a.2 Workforce Data Programs for upgrading employee skills and transition assistance programs 1) Voluntary and 2) involuntary turnover rate Talent Development for employees 404-3 Percentage of employees receiving regular performance and career development SV-PS-330a.3 Our Culture reviews Employee engagement as a percentage GRI/SASB Indices & UN Global Compact | 14


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    | 2020 Annual & Corporate Responsibility Report Social Local Communities | GRI 413 Customer Health and Safety | GRI 416 413-1 Healthy Generations 416-1 2020 Form 10-K Operations with local community Giving Activity Assessment of the health and safety impacts Consumer Health engagement, impact assessments, and Community Health of product and service categories Initiatives development programs Initiatives SASB Access to Coverage Supplier Social Assessment | GRI 414 HC-MC-240a.1 84.6% for the 12 months 414-1 Supply Chain Management Medical Loss Ratio (MLR) ending December 31, 2020 New suppliers that were screened using Human Rights Statement social criteria Additional Access to Coverage Data Number of zero premium Medicare 145 zero premium plans Advantage plans offered offered for the 2020 benefit year Public Policy | GRI 415 Medicaid programs served Anthem serves 62 Medicaid programs and 415-1 Political Contributions 8.85M members as of Political contributions Anthem Code of Conduct December 31, 2020 Anthem Public Policy Institute SASB Activity Metrics HC-MC-000.A HMO* 4.30 Number of enrollees by plan type PPO* 24.00 (in millions) DSNP* .28 CDHP* 4.70 *HMO Health Maintenance Organization Plans PPO Preferred Provider Organization Plans DSNP Dual Eligible Special-Needs Plans CDNP Consumer-Driven Health Plans PFFS Private Fee-for-Service Plans SNP Special Needs Plans FEHP Federal Employee Health Plans GRI/SASB Indices & UN Global Compact | 15


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    | 2020 Annual & Corporate Responsibility Report Social SASB Plan Performance HC-MC-260a.2 Approximately 95% of Total coverage for preventive health Anthem’s risk-based HC-MC-250a.1 Anthem 2020 Plan Star enrollees have access to services with no cost sharing for the Ratings released in 2019 preventive health services2 Average Medicare Advantage plan enrollees. Total coverage for preventive were 3.89 for HMO, 3.56 with no cost sharing. star rating health services requiring cost-sharing by for Local PPO, and 3.50 Approximately 33% of the enrollee. Percentage of enrollees for Regional PPO; N/A for Anthem’s risk-based receiving annual wellness visits or PFFS and SNP* enrollees receive preventive care physical exams. preventive physical exams3 Additional Plan Performance Data National Committee for Quality Assurance Anthem NCQA Medicaid Plan Ratings HC-MC-260a.3 7.2 million members (NCQA) Medicaid plan ratings Number of customers receiving care attributed to Accountable Care Organizations as of National Committee for Quality Assurance Anthem NCQA from Accountable Care Organizations December 31, 2020 (NCQA) commercial plan ratings Commercial Plan Ratings Additional Improved Outcomes Data (1) Percentage of medical spend tied to 1) Approximately 60% as value-based car.e and (2) Number of provider of December 31, 2020 SASB Improved Outcomes partners participating in value based care 2) 90,000 as of December 31, 2020 HC-MC-260a.1 Approximately 50% of Percentage of risk-based enrollees eligible Anthem’s risk-based commercial, Medicare, to participate in wellness programs and FEHP enrollees were eligible to participate in wellness programs.1 1 Our underlying Local Group medical cost trends reflect the “allowed amount,” or contractural rate paid providers. 2 Wellness programs include those designed to address diet and nutrition, exercise, stress management and mental health, diabetes prevention, and other integrated programs, including Anthem’s Wellbeing Coach, My Health Coach, Healthy Lifestyles, Total Health Total You, and Anthem Health Rewards. 3 Preventive health services defined in accordance with ACA. *HMO Health Maintenance Organization Plans PPO Preferred Provider Organization Plans DSNP Dual Eligible Special-Needs Plans CDNP Consumer-Driven Health Plans PFFS Private Fee-for-Service Plans SNP Special Needs Plans FEHP Federal Employee Health Plans GRI/SASB Indices & UN Global Compact | 16


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    | 2020 Annual & Corporate Responsibility Report Social Customer Privacy | GRI 418 418-1 Privacy & Security Substantiated complaints concerning Standards (Not all information breaches of customer privacy and losses publicly available) of customer data U.S. Department of Health and Human Services Office for Civil Rights SASB Customer Privacy and Technology Solutions HC-MC-230a.1 Anthem Privacy and Description of policies and practices Security Standards to secure customers’ protected health information (PHI) records and other personally identifiable information (PII) HC-MC-230a.2 U.S. Department of Health 1) Number of data breaches and Human Services Office for Civil Rights 2) percentage involving (a) personally identifiable information (PII) only and (b) protected health information (PHI) 3) number of customers affected in each category, (a) PII only and (b) PHI GRI/SASB Indices & UN Global Compact | 17


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    | 2020 Annual & Corporate Responsibility Report UNGC UN Global Compact Human Rights Environment Principle 1 Human Rights Statement Principle 7 Environmental Policy & Businesses should support and respect Anthem Code of Conduct Businesses should support a precautionary Commitments the Human Rights Policy protection of approach to environmental challenges Environmental Data internationally proclaimed human rights Principle 8 Environmental Policy & Principle 2 Human Rights Statement Businesses should undertake initiatives Commitments Businesses should make sure that they are Anthem Code of Conduct to promote greater environmental Environmental Data not complicit in human rights abuses responsibility Principle 9 Environmental Policy & Businesses should encourage the Commitments Labor development and diffusion of environmentally friendly technologies Principle 3 Anthem Code of Conduct Businesses should uphold the freedom of Supply Chain Management association and the effective recognition of the right to collective bargaining Anti-corruption Principle 4 Human Rights Statement Principle 10 Ethics & Integrity Businesses should support the elimination Supplier Code of Conduct Businesses should work against corruption of all forms of forced and compulsory labor in all its forms, including extortion and bribery Principle 5 Human Rights Statement Businesses should support the effective Anthem Code of Conduct abolition of child labor Principle 6 Anthem Code of Conduct Businesses should support the elimination Inclusion & Diversity of discrimination in respect of employment and occupation GRI/SASB Indices & UN Global Compact | 18


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    Anthem, Inc. 220 Virginia Avenue Indianapolis, IN 46204 www.antheminc.com © 2020 Anthem Inc.


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