avatar N.V. Nederlandse Gasunie Transportation, Communications, Electric, Gas, And Sanitary Services

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    Annexes


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    A2


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    A3 Annex I: Terminology CH4 Methane, the most important component of natural gas. CO Carbon monoxide (released upon incomplete combustion of fuels). CO2 Carbon dioxide or carbonic acid gas (released upon complete combustion of fuels). CO2-equivalent emissions A measure of the enhanced greenhouse effect, whereby emissions of CO2 and CH4 are converted into ‘CO2-equivalent emissions’, on the basis of the Global Warming Potential (GWP) of the emissions. The GWP for CO2 is set at 1 and the GWP for CH4 at 23. Collective defined contribution A pension scheme in which the employer makes available a certain percentage of its pension scheme wage bill (or of the sum of pensionable salaries) in order to finance the costs of pensions for all employees. ENTSOG ENTSOG, the European Network of Transmission System Operators for Gas, aims to promote and facilitate cooperation between national transmission system operators (TSOs) in Europe. Frequency index A measure of safety performance: the number of accidents leading to absence per 100 employees. Green gas Biogas that has been upgraded to natural gas quality. Greenhouse gas Gases that contribute to the formation of an insulating layer around the earth, causing it to warm up. The most important greenhouse gases are water vapour, carbon dioxide, methane, nitrous oxide and chlorinated hydrocarbons. HFCs Hydrofluorocarbons, which are mainly used as refrigerants. Hydrocarbons A group of chemical compounds that consist of carbon and hydrogen. IPPC guideline The Integrated Pollution Prevention and Control (IPPC) guideline. This seeks to promote the integrated prevention and control of environmental pollution. The IPPC guideline obliges EU member states to regulate the emissions into water, air and soil (including measures for waste materials) of large companies and the intensive livestock industry. ISO International Standardisation Organisation, an organisation that establishes internati- onal standards. LNG Liquefied Natural Gas. NOX A generic term for nitrogen oxides, gases that are released during all combustion pro- cesses and which contribute to atmospheric acidification. Odorant An odour that for safety reasons is added to natural gas, which is itself inherently odourless. Olympus A registration system for registering compressor data. Reportables Accidents that are followed by absence, medical treatment, alternative employment or fatalities. Security of supply In the Netherlands, this means the number of times that the gas transport was inter- rupted because no or insufficient gas could flow through our infrastructure, irrespec- tive of whether Gasunie was able to supply sufficient gas to its customers. In Germany, this means the number of times that our infrastructure was unable to supply sufficient gas to a customer. The scores of Gasunie in the Netherlands and Germany are added up to determine the total target score. SF6 Sulfur hexafluoride (SF6) is an inorganic compound of sulfur and fluorine. It is an extre- mely potent greenhouse gas. Wobbe Index An indicator of the interchangeability of different gases on a certain burner. It is calcu- lated by dividing the calorific value (or heating value) of the gas by the square root of the relative density of the gas.


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    A4 Annex II: Reporting principles Determination of materiality In our report, we discuss those topics that we believe are of material importance to the value chain within which we operate. We determined the relative importance of the topics at an internal workshop at which our CSR experts, communication specialists and representatives of the Board were present. The importance of topics for our stakeholders was determined on the basis of previously held stakeholder surveys, and an estimate made by internal colleagues who have regular contact with external stakeholders. The process of determining materiality consisted of the following steps: Step 1: Identifying relevant topics The aim of the first step was to draw up an overview of relevant topics for us to report on. We made a list based on the following sources: X Our strategy X The 2013 annual report X Annual reports of other companies in the sector X The Global Reporting Guidelines (GRI) X A reputation survey X Media analyses X Our risk analyses. We then defined the relevancy of each of the topics. Topics are deemed relevant if we can or may influence them, both within the organisation and in the value chain. This is determined on the basis of our own experience and the results of the analyses performed and consultations held. Step 2: Defining the reporting priorities In the second step, we focused on prioritising all relevant topics. These priorities were depicted graphically in a materiality matrix. The matrix consists of two axes, with the position on the horizontal axis showing the importance for our company and the vertical axis showing the importance of the topics for stakeholders.


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    A5 Materiality matrix     Legend: 1 Fair competition, competitive behaviour, 18 Public policy anti-competitive behaviour 19 Environs management 2 Economic performance 20 Community involvement 3 Structure and independence of the board 21 Anti-corruption 4 Regulatory compliance 22 Customer satisfaction 5 Transparency 23 Security of supply 6 Risk and crisis management 24 Process safety 7 Energy transition 25 External safety 8 Innovation 26 Information security 9 Investments in research 27 Emissions 10 Robustness of the business model 28 Biodiversity (preservation of ecosystems) 11 Market liquidity 29 Waste management and effluents 12 Employee health and safety 30 Energy management 13 Diversity and equal opportunities 31 Sustainable procurement 14 Sustainable employability 32 International cooperation and market 15 Compensation and benefits integration 16 Recruitment/attracting talent/scarcity 33 Geopolitics 17 Employee training and development/ talent development/management development Step 3: Compiling the report We have included in the annual report all topics with an average score of 7 or higher (on a scale of 10) as well as those topics that, in our judgement, would be given a 10 by stakeholders.


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    A6 Reporting policy In this report we follow, as far as possible, the Transparency Criteria of the Dutch Ministry of Economic Affairs. The report has been drawn up in accordance with the Criteria 2014. The GRI guidelines have been applied at level C version 3.1, and a materiality analysis has been used. For the reporting year 2015, we aim to report in accordance with G4. We report on the most relevant performance indicators that follow from our strategy. All aspects that directly affect the realisation of our strategy have been included in this report. These include indicators in the fields of finance, health, safety, the environment and sustainability. Wherever possible, the data with regard to the environment have been placed in a multi-year perspective in order to show long-term developments. This report is intended for all our stakeholders, both internal and external. For environmental reasons, it will only be published online, on our website; a printed version can be provided on request. Specific terminology used in this report is explained in Annex I: Terminology. Reporting process In collecting the basic data for this report, both internal and external sources (such as manuals, management information systems and third-party data) were consulted. All departments bearing final responsibility for executing our key policy themes were also involved. For the most part, these departments were Safety, Finance, HR, Communications and Public Affairs, both in the Netherlands and Germany. The data they provided were consolidated by our internal audit department. The annual accounts and the report of the Executive Board (including the CSR data) were audited by an external expert. We also have the CSR information verified, because we believe it is important that we can prove that our reporting processes are in good order. The report is approved by the Supervisory Board and the shareholder. The report is published within a few days of the approval of the General Meeting of Shareholders. The General Meeting of Shareholders approved the 2014 report on 2 April 2015, and the report was published on 7 April 2015. We invite readers of the report to provide us with feedback by email (communicatie@gasunie.nl). Coverage The coverage of this report is partly determined on the basis of the materiality analysis, in which we took account of the interests of our stakeholders. This report covers Gasunie in the Netherlands, Gasunie in Germany, GTS, and participations such as BBL Company, in which, in terms of capital provision, Gasunie has a majority shareholding of 60%. Figures relating to these parts of our company have been included in the overall figures and results in so far as they are available. With regard to matters relating to safety, health and the environment, the data recorded in the Netherlands and Germany differ somewhat. Whenever possible, data from the Netherlands and Germany have been combined. Where this was not possible, the data are presented separately. Participations in which we have a minority shareholding in terms of capital provision have not been included in the report. Our subsidiary GTS issues its own annual report, in which the specific results of the TSO are reported in more detail. Scope This report is an annual publication. It gives an account of our efforts in the reporting year 2014, which runs from 1 January 2014 up to and including 31 December 2014. The report also


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    A7 includes an account of relevant developments that take place in 2015 before the publication of the 2014 report. The topics were selected on the basis of the materiality analysis, which also determined the amount of detail per topic. We report on our role as a transporter of natural gas, a supplier of related services in the gas value chain, and as owner and operator of the Dutch national gas transport grid. We have also included topics that are relevant in our value chain, but which we cannot influence directly, such as earthquakes and the changing composition of gas. In this report, we describe our mission, strategy and the principal outcomes of our operational management, as well as sketching the most significant internal and external developments affecting that management. We indicate how we are responding to these developments. And since we take our responsibilities as part of the supply chain seriously, we also clearly distinguish those activities that we carry out as part of good supply chain management. Finally, safety is a major priority for us, and we encourage safety awareness among our contractors. Given the importance of safety, this report also contains a summary of the safety performance of our contractors. Other performance data, such as those of suppliers, have not been taken into account. Details about acquisitions and divestments are included in conformity with legal obligations in the report covering the year in which they took place. Verification As required by law, our annual accounts have been audited by an external accountant (EY). Since EY have not only audited our accounts but also verified our non-financial data in the field of Corporate Social responsibility, the auditor’s letter and the assurance report have been combined in this annual report. This includes verification that the report complies with the GRI Guidelines, 3.1. Measuring and registration systems The environment data of Gasunie in the Netherlands are generally measured and recorded as follows: X The amount of waste removed is measured by waste collectors and processors. They register this on weighing slips, bills of lading, invoices, quarterly reports and annual overviews, all of which are passed on to us. The processing methodology they use is described in those documents. These annual overviews form the basis of the data reported by Gasunie. X Possible soil pollution is recorded in soil inspection reports. The progress of investigations and any clean-up operations are registered centrally in a database, from which we extract data for this report. X Data relating to the use of energy and water are derived from the overviews provided by the suppliers of energy and water at our principal locations. The data relating to the other locations are estimated, based on normal usage and/or third-party invoices. X Air emissions are mainly registered by the Olympus computer system, developed for registering compressor data. Emissions of CO2, CH4 and NOX are calculated on the basis of the fuel consumption of the machines, which is measured continuously. Each machine has its own emission characteristics, which have been registered in Olympus. The registration is corrected manually before and after operation of the compressors. X Data on fugitive emissions are obtained from recent measurements, in accordance with the EPA21 method, and from historical research into the emissions at specific types of locations.


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    A8 X HFC emissions are calculated on the basis of amounts (in kg) recorded in the logbooks at the various locations. X All deviations from environmental standards are registered according to their cause in an internal database, from which the reported data are derived. X Specifications of raw materials are based on purchasing data, with the exception of the usage of odorant, which is calculated. X Specifications of nitrogen are based on purchasing data and on the data recorded at the Ommen and Kootstertille locations. Environmental data relating to Gasunie in Germany have been collected in various ways. These include direct measurement (electricity, water consumption and emissions), indirect measurement (e.g., calculations of CO2 and NOX and emissions of fuel gas), and registration (waste collection reported by external suppliers). All data have been entered into our environment database. This database is the source of all forms of environmental reporting. This includes our emissions trading, which is audited and certified each year by an independent third party. Changes in definitions and measuring methods In the past reporting year, no changes took place in the definitions we use. With respect to measuring methods, we are investigating other methods to measure fugitive emissions of gas. There are various ways of estimating these. These different methods for measuring and calculating emissions yield different results. We use the American EPA21 method1, which is currently the most commonly-used method. However, this method still requires modification before it can be applied optimally for measuring gas transport systems. In 2014, we therefore commissioned research to find suitable measuring equipment for the EPA21 method. Because we have our own employees carry out leak-tracing measurements at our gas receiving stations and metering and regulation stations, we purchased measuring equipment in 2014 for determining the extent of the gas leaks in a quantitative and traceable way. On the basis of our experiences with this equipment, we may need to adjust our data in the future. Management systems Every year, our performance with regard to the main key performance indicators is assessed (including in internal and external audits). On the basis of the results of these assessments and audits, we determine whether our management systems are working properly and whether any adjustments are needed. We also decide whether it is necessary or desirable to sharpen or modify the focus of our policy and targets. We comply with all national and international legislation in so far as it applies to our company. In addition, we have set our own, more stringent requirements. This is because we believe it is important that our performance is based on clear standards and values. Our technical standards are specified in the Gasunie Technical Standards, and our safety, health and environment standards are specified in our Commitment to Safety, Health and Environment Policy. In our Code of Conduct, we explain how we expect our employees to behave with respect to integrity, safety and accountability. We have a whistle-blower policy (for reporting suspicions of improper conduct) and a counsellor has been appointed to deal with any reports. We have also set up a Complaints Committee to which employees can turn with any complaints, and counsellors are available for specific areas (e.g., bullying and harassment). Finally, we always make sure we handle with care any complaints that arise from the local communities in which we work. Our policy with regard to safety and the environment is ISO 14001-certified. 1 Environmental Protection Agency Method 21 (EPA21), Marcogaz, bagging


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    A9 Annex III: Product and supplier information Markets and customers Our most important markets are the Netherlands and Germany. In addition, we serve as a transport hub, transporting gas to and from other countries. Our customers consist mainly of shippers, traders and directly connected parties (industries, regional network operators, private network operators, foreign network operators, gas producers, operators of gas storages and operators of LNG plants). More details are given in the annual report of GTS. Production factors The most important products and services that enable us to deliver our services are the following: X Building, managing and maintaining the pipeline network and installations X The supply of materials for the purposes of building, managing and maintaining the pipeline network and installations X Fuel, gas, electricity and nitrogen X An IT network for efficiently planning the transport of gas X Facility services and temporary staff. Origins of raw materials, materials, products and services Most of what we buy comes from the European Union. Broken down into countries, 80% of our supplies come from the Netherlands, 16% from Germany, 2% from Belgium, 1% from the UK and 1% from other countries. Selecting suppliers Before entering into a contract with a major new supplier, we investigate its integrity, its solvency and the composition of its customer portfolio (to ensure that it is not unduly dependent on only one or just a few customers). In making our selection, we apply the legally obligatory Self-Assessment Form to check whether any circumstances exclude a supplier from accepting tenders (e.g., membership of a criminal organisation, bribery, fraud or money laundering). We regularly check suppliers on their safety and quality performance. In the event of persistent underperformance, we cease working with the supplier in question. Code of Conduct for Suppliers We have drawn up a Code of Conduct for Suppliers. Amongst other things, the Code covers safety, health and environmental matters. It also forbids dealing in or buying products made using child labour. The Code of Conduct is in line with the Code of Conduct that applies to our own employees, and compliance with it forms part of the selection procedure for new suppliers. Supplier categories We divide our product and service groups into the following categories: X Strategic: Suppliers of strategic products and/or services are subject to stringent requirements. This is because any interruption of supply entails a high risk for us, and the cost of finding a new supplier is high.


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    A 10 X Critical: Suppliers of critical products and/or services are subject to relatively light requirements. This is because finding a new supplier incurs costs. Interruption of the order-related supply does not entail a high risk. X Non-strategic/ Non-critical: All other products and services are classified as non-critical and non-strategic. The distribution of orders issued in 2014 was as follows: Building, management and maintenance of the pipeline network 20% Building, management and maintenance of the installations 24% Materials 12% Fuel gas, electricity and nitrogen 22% IT 3% Facility services and temporary staff 19% The contractors we engage mainly come from the Netherlands and Germany. We have no information about indirect suppliers, subcontractors or the provenance of raw materials.


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    A 11 Annex IV: Other data regarding safety, supply chain responsibility and the environment Safety Monitoring our safety performance We report on our safety performance periodically and regularly carry out analyses. We believe that this is the best way of monitoring our performance in this field. We learn continuously, and always seek to improve our performance. For example, we have set up KPIs for injuries requiring medical treatment, and for the number of pipeline incidents. The results are included in our collective targets, as we believe that all employees bear responsibility in such matters. Safety in the workplace: prevention is better than cure We take a proactive approach to preventing accidents at work, with regard to both our own employees and employees of third parties. Everyone who works for us is obliged to comply with the applicable working conditions legislation and our own additional requirements. Moreover, when accidents, incidents and dangerous situations are reported, we determine what measures need to be taken to prevent such incidents in the future. We devote considerable attention to creating a healthy and safe working environment, both in our offices and in the field. Our HRM Manual specifies a number of regulations for this purpose, from rules relating to ergonomic work stations for office staff to procedures to be followed by employees working in the field. Since we want our employees to be safe not only when they are on our premises but also when they are on the move, we have included a blanket ban on making phone calls (even ‘hands-free’) while driving. This rule may only be overridden in dire emergencies. Our employees also follow various courses on safety matters. Injuries in 2014 The number of injuries in 2014 was higher than in 2013. The reasons for this are explained in the report of the Executive Board. The following table shows the total number of injuries suffered, including injuries suffered by our contractors’ employees while carrying out work for Gasunie. Number of injuries resulting in absence per one million hours worked 2014 2013 Gasunie employees in the Netherlands 1.7 0.9 Gasunie contractors in the Netherlands 1.7 1.0 Gasunie total 1.6 0.9 Number of injuries resulting in absence Gasunie employees in the Netherlands 4 2 Gasunie employees in Germany 0 0 Gasunie contractors in the Netherlands and Germany 7 3 Number of reportables1 per one million hours worked Gasunie total (The Netherlands + Germany) 5.0 3.6 1 By reportables we mean all injuries resulting in fatalities, absence, assignment of alternative work or requiring medical treatment (other than first aid).


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    A 12 Exposure to hazardous substances Hazardous substances are used in the transportation of gas, and we treat them with great care. Some of these substances are naturally present in the gas transport system, while others are used during maintenance activities, or in operating facility equipment at our offices, for instance. Our own employees and employees of our contractors may be exposed to these. The Working Conditions Directive stipulates that companies must have a good overview and understanding of all these hazardous substances, so that employees can be well protected against any possible risks. If properly registered, the nature, extent and duration of the exposure of their employees to hazardous substances can be determined, as well as the possible risk. If the risk is found to be too high, companies must take appropriate measures to bring it to an acceptable level. In the past, we registered the presence of hazardous substances at a local level. However, inspection showed that our registration was not always in good order. In 2014, we therefore set up a central database (Toxic) to give us a better overview of all the substances we use. In 2015, we will use this system to examine which CMR substances (Carcinogenic, Mutagenic, Reprotoxic) we can replace by substances that do not have these characteristics. We will record the above-mentioned data (nature, duration, risks, measures taken, and more) of the remaining hazardous substances (an estimated 70 different ones) in accordance with the Working Conditions Directive. We will complete this risk assessment in 2015. If it shows that additional measures are required to manage risks, we will take them. Technical safety: Research into the safe introduction of hydrogen into the gas transport network Hydrogen is a sustainable gas that can play a role in the transition to a sustainable energy supply. To facilitate the safe transportation of hydrogen in the gas transport network, we carried out research in 2014 into the maximum permitted hydrogen pressure in the gas transport system. When introducing other gases into our gas transport system, the primary requirement is that these gases do not affect the integrity of the gas transport system. We have now investigated the consequences for the gas transport network on the basis of existing studies and experiences. This has led us to conclude that, as far as integrity is concerned, the pressurised components of the GTS network are not affected by hydrogen, up to a maximum partial hydrogen (H2) pressure of 8.1 bar (abs) (10% H2 at 80 bar (e)). At lower pressures in the transport system, the maximum concentration is allowed to be higher (e.g., 20% H2 at 40 bar (e)). In addition, we have made a number of recommendations that must be taken into account before hydrogen with a partial pressure of up to 8.1 bar (abs) can be safely admitted into the gas transport system. These recommendations relate to, amongst other things, the consequences for our other network components (such as metering equipment and turbines), the interaction of hydrogen with other components of natural gas, the consequences for safe management and maintenance of the network, and the consequences for gas-operated equipment. Calculation method for risk assessment We use calculation methods to assess whether our compressors, mixing stations, export


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    A 13 stations and underground storage facilities are safe for the environment; and on the basis of the findings of these methods we determine whether there are any risks that need to be reduced. Since 2008, we have been engaged in talks with the government about the best method of calculation for this purpose; we were of different opinions. Eventually, we reached agreement with the Ministry of Infrastructure and the Environment on a provisional calculation method. We tested this method in the actual surroundings of our locations and pipelines. The test revealed two bottlenecks, which have now been resolved. We have evaluated the study together with the Ministry and concluded that we can responsibly assess risks using this provisional calculation method. In June 2014, we jointly used this method as the basis for a definitive calculation method for gas transport systems. The Ministry will now adjust the laws and regulations, so this calculation method can come into force at the start of 2015. Promoting safety awareness: an ongoing effort Golden Rules of Safety We aim to ensure that no accidents take place during our activities. That is why we enforce strict rules regarding safe and responsible working. We place great emphasis on safety awareness, so that our employees apply these rules properly. We have drawn up a Top Ten of the risks that occur most frequently during our operations. For each of these risks we have indicated how they can best be avoided. These are our Golden Rules of Safety, which have to be observed during all working activities and operations. These Rules, which were introduced in 2011, are available in Dutch, German and English. We have summarised them on a handy card that staff can easily refer to at work. We have also launched a special website, not only for our own employees, but also for those of third parties with whom we work. The Rules help to increase the awareness of risk and safety and to prevent unsafe situations arising. They make it clear that there are certain types of behaviour that are totally forbidden. 1. Groundwork 6. Work permit Golden Dig safely Only work on equipment which has been isolated and rendered rules of safety inoperative 2. Confined spaces 7. Making equipment safe Be sure that confined spaces can Only work on equipment which has be entered safely been isolated and rendered inoperative 3. Working at height 8. Personal protection equipment Work safely at height (> 2.5 metres) Use the prescribed personal protection equipment (PPE) 4. Hoisting and lifting 9. Alcohol and drugs Never walk under a suspended load It is prohibited to work under influence of alcohol and drugs 5. Road Safety 10. Smoking Drive safely Do not smoke outside designated smoking areas ...Think Safety!


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    A 14 Chain responsibility Social aspects and risks in the gas value chain We try to keep the effect of our operations on people and the environment to a minimum. But activities within the gas value chain inevitably have an impact on people, the environment and society. The gas value chain consists of production (upstream) of gas, transport and storage (midstream), and delivery to the end user. Gas is extracted by production companies, including Nederlandse Aardolie Maatschappij (NAM). We ensure that gas can be transported through our national transport network, which is connected to regional networks. The regional network operators ensure that the gas is delivered to the end user. The social interest of the gas value chain is significant, and the chain is developing continuously. Think, for example, of the many social discussions that are going on about gas extraction and the use of gas and sustainable sources. Specific risks that are currently relevant are, for example, the emergence of new types of gas, with new properties and a different composition than natural gas. These new gases, including ‘green gas’, may impose different requirements on the network itself and the gas equipment of consumers and industrial users. To guarantee safety, we need good research into the effects of these new gases. As significant players in the chain, we are keen to play our part. That is why we have set requirements for the composition of green gas, to make sure that it can be safely fed into the national gas transport network and can be used safely. In this way, we have laid down an important basis and precondition for the development of the green gas market. Another risk in the gas value chain is the fact that, over time, the production of gas in Europe is set to decline, while the demand for natural gas will continue to rise. To be able to guarantee security of supply in the long term, we need to import more gas; from Norway or Russia, for example, where there are still large reserves. In addition, there are increasing opportunities for bringing liquefied natural gas by ship from areas further away, such as Africa or the Middle East. All this gas needs to be transported, so gas transport networks will need to be expanded and modified. We also play a role here, through active participation in international pipeline projects. By carrying out activities like these, we promote the security of supply in the future. Collaboration within the chain We participate in various ‘vertical’ and ‘horizontal’ collaborations to work on, amongst other things, the transition to a sustainable energy supply, the establishment of international safety and environmental standards, and the exchange of knowledge. Examples of such collaborations are the following: X Gas Infrastructure Europe (GIE) GIE is an organisation of some 70 European gas infrastructure companies. Its aim is to find market-based solutions to gas infrastructure problems, whereby the interests of the network users are paramount. For instance, GIE lobbies for a good regulatory climate within Europe, as a precondition for long-term security of supply. X ENTSOG We participate in ENTSOG, the European Network for Transmission System Operators


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    A 15 Gas. We are, amongst other things, a member of the Board. All TSOs in the European Union are obliged to join this organisation, some of whose tasks are established in law. These include drawing up European network codes and a ten-year network development plan at European level. These contribute to the stable development of the European gas market. X Groen Gas Nederland (GGNL) We also take part in Groen Gas Nederland, set up in 2011. GGNL is a foundation whose aim is to speed up the production and sale of green gas in the Netherlands by bringing together knowledge in the field of production, upgrading and feed-in. Our participation in GGNL is in line with our sustainability strategy. In 2015, Groen Gas Nederland merged with Groen Gas Mobiel. X Other organisations We are members of various other European organisations, such as Eurogas, Marcogaz, Gas Transport Europe (GTE) and the International Gas Union (IGU), which represents the interests of the gas industry worldwide. The active exchange of knowledge is high on the agenda of all these organisations, with the aim of advancing safety, health, the environment and sustainability. We are active in various workgroups. To meet our chain responsibility in a wider sense, too, we participate in various horizontal collaborations, including: X Energy Delta Institute (EDI) The Energy Delta Institute is one of the organisations with whom we work on spreading knowledge of energy matters. Our partners in EDI are Gazprom, the University of Groningen, GasTerra and Shell. EDI's main goal is to contribute to the professional development of both the current managers in the energy sector and the managers of the future. EDI coordinates research projects and training programmes in the field of energy. X Energy Valley The Energy Valley foundation was set up by government bodies, companies and knowledge institutes. Its aim is to expand the energy economy and associated employment opportunities in the northern provinces of the Netherlands. It focuses on developing sustainable innovation projects. The foundation supports initiators in a variety of ways, by helping them draw up project proposals, for instance, or find appropriate partners to work with. X Energy Valley Top Club Gasunie is also a member of the Energy Valley Top Club. Among other things, this group seeks to promote green energy among the public at large and to enthuse young people about sustainability and technology. Moreover, the Club aims to provide a meeting centre for the energy sector. The Energy Valley Top Club has set up an alliance under the name of ‘Samen duurzaam aan de top!’, to combine the various strengths of knowledge institutes, professional sports organisations in Groningen, businesses and social organisations. In this way, in the coming years, members can work together on various projects to make the energy supply ever more sustainable.


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    A 16 Development of Smart Grids The share in the future fuel mix of small-scale, sustainable energy sources (such as wind and solar power, or biomass in the form of green gas) is expected to increase. Combining these different energy systems ensures that the capacity of these sources is exploited to the fullest extent. These linked, digitally controlled energy networks (or smart grids) are essential for achieving a proper match between energy supply and demand. Thanks to the great flexibility with which it can be deployed, natural gas plays an important role in these smart grids. The development of smart-grid concepts is leading to a smarter use of energy sources and infrastructure at relatively low costs. Smart grids enable consumers to manage their home energy needs and select their own energy source: sustainable energy if available, and otherwise the least polluting fossil fuel, i.e., natural gas. In due course, consumers will be able to use smart grids to generate – very efficiently and sustainably – their own electricity, using gas. Thanks to their connection to the gas infrastructure, they will not need to invest heavily in a new electricity infrastructure – something that will be necessary in an all-electric house. PowerMatching City Gasunie is participating in Phase 2 of PowerMatching City (PMC), a project in which some 40 households in the City of Groningen are testing the unique concept of a smart grid that makes use of both gas and electricity. We are participating in this project, because we are convinced of the importance of decentralised energy solutions in a sustainable energy supply. Various partners from inside and outside the energy chain are taking part in this second phase of the project, so that different aspects of smart grids can be tested in practice in an integrated approach. The second phase of PMC is on a larger scale than the first one: the number of households has been doubled, and consumers have been given an opportunity to manage their energy consumption on the basis of cost and type of energy. This research project will provide insight into the extent to which cost and the type of energy affect consumers’ choices and their energy usage. It is the first time that this question has been investigated in practice, using a newly developed IT facility. The project will be finished in 2015, and the results will be published in the same year. Research into energy transition: EDGaR EDGaR (Energy Delta Gas Research) is a Dutch initiative aimed at bringing together the knowledge available in the Netherlands in the field of gas. It is the largest natural gas research project in Europe focusing on sustainability. The aim is to examine the options for a sustainable energy future, in the light of the Netherlands' strong position in the gas market. Participants in EDGaR come from industry (Gasunie, GasTerra, Kiwa, Enexis, Liander and Stedin) and from scientific institutions (ECN, University of Groningen, Delft University of Technology and Hanze University of Applied Science). These partners have set up an innovative programme in which they themselves are investing € 22 million. In addition, the consortium has received a subsidy of € 22 million (€ 10 million from the Ministry of Economic Affairs, € 10 million from the European Fund for Regional Development, via the Northern Netherlands Provinces, and € 2 million from the Province of Groningen). In 2015, the EDGaR programme will be completed, and the results (including those relating to green gas and smart grids) will be published. A decision will then be taken on whether the research programme will be continued, and, if so, in what form.


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    A 17 Testing ground for research into energy transition: EnTranCe Gasunie is one of the initiators of the Energy Transition Centre (EnTranCe), a project we launched in 2013, together with BAM, Gasterra, Hanze University of Applied Sciences and Imtech. EnTranCe is a testing ground for energy systems of the future. At the Zernike Campus in Groningen, a practice-oriented living laboratory (EnTranCe) was set up – a facility where various functions of smart energy networks are being developed, tested and demonstrated in a real-life environment. Research is being carried out into the integration of wind and solar power, new decentralised energy systems, and smart energy management systems. Together with other parties, we plan to expand EnTranCe with specific projects. In this way, we are contributing to the integration of innovative gas applications into the energy system of the future. The environment Environmental irregularities We keep a careful record of environmental irregularities so that we can control them and, where possible, take appropriate measures. The table below shows the number of environmental irregularities reported at Gasunie Nederland, per focus area: 2010 2011 2012 2013 2014 Deviation from laws and regulations 0 1 2 1 1 Defects of environmental care system 0 0 0 0 0 Environmental incidents 66 66 65 57 57 Environmental complaints 72 72 123 139 136 Total 138 139 190 197 194 In 2014, a total of 194 environmental irregularities were reported at Gasunie in Nederland: one deviation from laws and regulations, 57 environmental incidents and 136 environmental complaints. The total number of environmental incidents and complaints reported in 2014 was approximately the same as in 2013. Of the 136 environmental complaints that were reported in the year under review, 19 had not been caused by us, and in the case of 16 other environmental complaints, no irregularities were found at the scene. In the remaining 101 environmental complaints, irregularities were found and dealt with in accordance with the applicable procedures. Of the 159 justified environmental irregularities (2013: 148), 73% were related to emissions to the air, 18% to emissions to the soil, 5% to noise emissions and 1% to emissions to water. These values are therefore of the same order as in 2013. At Gasunie Deutschland, four environmental complaints relating to spillage of diesel oil were reported in 2014. Refrigerants We use various types of refrigerant in cooling installations for industrial cooling and air conditioning purposes. In accordance with the Montreal protocol, we have modified our policy and will stop using refrigerant R22 as of the beginning of 2015. In 2014, during the demolition of HVAC (heating ventilation air conditioning) units at the Ommen location, it was discovered that a small amount of refrigerant R22 must have leaked. In 2014, small leaks


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    A 18 of refrigerants occurred at three locations. The following table gives an overview of these refrigerant leaks: Station R22 [kg] R134A [kg] R410A [kg] R407C [kg] Ommen 23 LNG Maasvlakte 17 UGS Zuidwending 7 7 Total 23 7 24 No refrigerant leaks occurred at Gasunie Deutschland. Raw materials The following table gives an overview of raw materials used for the transport of natural gas: X Diesel oil: Used as fuel for generators providing emergency power in the event of a total power cut X Methanol: Used to prevent stoppages in installations as a result of freezing and to dry transport pipelines X Lubricating oil: Used for the lubrication systems of compressors, gas motors and gas turbines X Glycol: Used as antifreeze in cooling water and heating systems, and as a drying agent in the production of natural gas from underground storage cavern X Odorant: Used to add an odour to natural gas for safety reasons. Raw materials used in absolute quantities, based on purchasing figures: Description 2010 2010 2011 2011 2012 2012 2013 2013 2014 2014 GUN GUD GUN GUD GUN GUD GUN GUD GUN GUD Diesel oil 74 12 23 0 50 0 192 0 293 12,5 (x 1,000 litres)* Methanol 0 0 71 0 60 0 29 0 11 0 (x 1,000 litres)** Lubricating oil 142 1 69 2 70 <1 23 3 21 1,3 (x 1,000 litres) Bought-in glycol 5 0 0 0 6 0 29 0 0 0 (x 1,000 litres)** Odorant use 551 0 463 0 477 0 489 0 412 0 (x 1,000 kg)** Note: This table has been drawn up on the basis of purchasing figures (with the exception of odorant use). These may differ from the actual use due to changes in stock. * Diesel oil is used by Gasunie Deutschland only for emergency power generators. Since these are seldom used, diesel is bought only rarely. ** Methanol, glycol and odorant are not used by Gasunie Deutschland. Nitrogen To make high-calorific natural gas of a quality suitable for certain market segments, we add nitrogen to the natural gas at a number of locations in our gas transport network. The nitrogen added at our installations at Wieringermeer, Pernis and the Maasvlakte was


  • Page 19

    A 19 procured from third parties. At our installations in Ommen and Kootstertille, the nitrogen added was produced by us. The following table indicates our use of nitrogen: Description 2010 2011 2012 2013 2014 [kilotonnes] [kilotonnes] [kilotonnes] [kilotonnes] [kilotonnes] Nitrogen purchased from third parties 139 68 17 22 33 Nitrogen from our own production 172 40 15 0 35 Total 311 108 32 22 68 For quality conversion, H gas is mixed with nitrogen to create a pseudo G gas quality. Remarkably, the volume of nitrogen used for the quality conversion of high-calorific gas to Groningen quality (G gas) in 2012, 2013 and 2014 was considerably lower than in the preceding years. This is because less high-calorific gas (H gas) was converted to pseudo Groningen gas quality (pseudo G gas). Because considerably more gas was produced from the Groningen field in 2012, 2013 and 2014, there was much less need for quality conversion. Acidifying substances In our gas turbines, gas motors and heating installations, we use natural gas as a fuel. During this process, acidifying substances (NOX) are emitted. The NOX emissions in 2014 amounted to 166 tonnes (2013: 468 tonnes). To find out whether our compressor stations meet the new requirements of the European directive on industrial emissions2, we have conducted talks with the Dutch Ministry of Infrastructure and the Environment about the possible timetable for implementing this legislation. We currently have a number of gas turbines that do not yet meet the NOX requirements in the new directive. We have therefore started the process of enabling our gas-fired compressors to meet the new requirements. One of the measures we intend to take is to install flue gas cleaning in the exhaust gas ducts of two gas turbines at Ravenstein. Many of our gas turbines are only used for a very limited number of hours (usually less than 500 hours per year), but they are necessary in order to be able to meet the demand for gas in even the coldest of winters. The absolute value of NOx Description 2010 2011 2012 2013 2014 [tonnes] [tonnes] [tonnes] [tonnes] [tonnes] NOx emissions at GUN 531 244 297 367 126 NOx emissions at GUD 83 92 107 101 40 Total NOx emissions 614 336 404 468 166 The reduction in NOX emissions at Gasunie in the Netherlands was mainly due to the mild winters at the beginning and at the end of 2014. In Germany, NOX emissions fell from 101 to 40 tonnes in 2014. 2 DIRECTIVE 2010/75/EU OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 24 November 2010 on industrial emissions (integrated pollution prevention and control)


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    A 20 Soil pollution Gasunie’s soil policy aims to prevent or limit soil pollution, to control risks to the soil and to fully rectify any soil incidents that may occur. Typical soil-polluting substances at Gasunie are lubricating oil, diesel oil, polycyclic aromatics and odorant. We perform soil inspections in the following cases: X At locations where contamination is suspected (on-site soil inspection). In consequence of the duty of care imposed by Article 13 of the Dutch Soil Protection Act, the soil must be inspected at locations and installations which are suspected to be at greater risk of soil pollution. We also perform inspections at locations such as pipeline routes, filled-in ditches and the like, which are known to have been contaminated by third parties in the past. X At locations where groundwater is extracted. X To determine the zero situation at places where there are plans to locate or expand installations or buildings. In 2014, we found two cases of surface contamination. During the theft of diesel oil at our Enschede location, some of the diesel oil ended up in a water ditch. The ditch was dammed and we cleaned up the contamination. At the Peakshaver, the hydraulic hose of a submersible pump broke, spilling about 10 litres of oil into the harbour. We also cleaned up this contamination. Soil decontamination Soil pollution incidents that took place after 1987 are subject to the duty of care imposed in Article 13 of the Dutch Soil Protection Act. This article requires that such cases of pollution (often called ‘duty of care’ cases) must be decontaminated immediately, in a number of different ways. Historical instances of soil pollution are decontaminated in the most efficient way, preferably in combination with maintenance activities or new-build projects. If the pollution was caused by Gasunie, we remove the polluted soil. If the pollution was caused by a third party, the polluted soil (if possible and permissible) will be preserved in depot and replaced later. In 2014, we carried out soil decontaminations at 30 locations. At 13 locations, the decontamination took place in the context of the duty of care, while at 4 locations the polluted soil was removed temporarily. At 43 locations, we monitored the quality of the groundwater; at 8 locations, we carried out investigations to establish the current situation. Noise emissions Dutch law requires that noise reduction measures need to be taken in the case of new-build stations, in the case of major modifications to stations, and in the event of complaints. In 2014, we carried out 13 noise measurements and/or calculations in connection with applications for environmental permits, projects and other situations in which, as a result of modifications, noise problems could possibly arise. We carried out 4 studies and/or noise measurements in order to verify whether we were complying with the permit conditions. We noticed 3 excesses that required measures to be taken. We carried out 1 measurement in connection with a noise complaint; this required additional measures.


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    A 21 Description 2010 2011 2012 2013 2014 Total number of measurements and calculations carried out 20 32 15 41 13 Number of measurements carried out whose outcome did not 0 3 0 2 3 comply with the legal norm Number of calculations for requesting environmental permits 4 4 9 10 3 Our policy in Germany with regard to noise emissions is that measures will be taken if complaints have been raised or if noise problems might occur as a consequence of an adjustment. Gasunie Deutschland has a noise register for all relevant systems. Noise measurements will be carried out for all new buildings and in the event of significant changes at existing installations. Waste As part of our legal and social responsibility with regard to waste, we apply ‘Lansink’s Ladder’. Lansink’s Ladder states the order of priority for managing waste: Prevention, Re-use, Recycling, Incineration and Landfill. Waste 2010 2011 2012 2013 2014 [tonnes] [tonnes] [tonnes] [tonnes] [tonnes] Hazardous waste Gasunie in the Netherlands 1,494 3,135 2,632 4,233 5,833 Gasunie in Germany 22 59 50 41 47 Non-hazardous waste Gasunie in the Netherlands 14,316 15,678 22,4952 16,029 18,288 Gasunie in Germany 219 290 585 127 130 Removal of hazardous and non-hazardous waste Re-use Gasunie in the Netherlands 90.5% 85.1% 89.2% 89.1% 95.1% Gasunie in Germany 83.8% 83.2% 92.0% 75.8% 73.5% Incineration Gasunie in the Netherlands 6.3% 6.5% 4.4% 1.7% 2.8% 1 Gasunie in Germany 9.5% 16.8% 7.9% 24.2% ) 26.5% Landfill Gasunie in the Netherlands 3.2% 8.4% 6.4% 9.2% 2.1% Gasunie in Germany 7.7% 0.0% 0.0% 0.0% 0.0% 1) Due to the sharp drop in non-hazardous waste at Gasunie Deutschland, the percentage of hazardous waste in the total amount of waste rose in 2013, although the quantity of hazardous waste itself did not. Non-hazardous waste (75.8%) was re-used in Germany as much as possible. Hazardous waste (24.2%) was burned completely. In 2014, the removed waste consisted of approximately 43% soil and rocks that had to be carried off during various projects, including pipeline projects. Remarkably, in 2014, approximately 10% of the total amount of waste consisted of coating containing asbestos and/or bitumen. This waste was exposed during the replacement project at the gas receiving stations and the metering and regulating stations (GNIP programme). These were built at a time when asbestos was still used in building materials. In addition, this type of waste was also encountered when removing old pipelines, which are sometimes coated with a coating containing asbestos.


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    A 22 Gas and electricity consumption Our gas consumption over the past 5 years was as follows: Gas consumption 2010 2011 2012 2013 2014 Consumption in GUN (million m3) 132.0 82.7 89.4 104.4 65.1 Consumption in GUD (million m3) 44.6* 59.0 64.7 64.3 27.8 Total consumption (million m3) 176.6 141.7 154.1 168.7 92.9 * Energy consumption in GUD was higher in 2010 (compared to 2009), because gas consumption at head office was included in the total for the first time. Our electricity consumption over the past 5 years was as follows: Electricity consumption 2010 2011 2012 2013 2014 Consumption in GUN (million kWh) 284.5 338.9 382.5 441.2 431.3 Consumption in GUD (million kWh) 6.5 6.7 7.3 7.4 5.8 Total consumption (million kWh) 291 345.6 389.8 448.6 437.1 Financial penalties In 2014, we were fined a total of € 3,764 for, amongst other things, a traffic offence and a failure to fully comply with an environmental permit. In addition, we received a few smaller fines for extracting too much groundwater in connection with new-build projects, and in connection with other project activities. In Germany, we were not fined for causing inconvenience to the neighbourhood or dumping waste water or other substances in the environment. Energy efficiency One aspect of our footprint reduction efforts includes energy efficiency. This not only involves re-examining our gas transport system process to see how we can save energy there, but also scrutinising energy efficiency in other aspects of our operations, such as in our offices. Examples of how we may be able to save energy in our operations include the lowering of incoming pressure, installing thermal insulation in heat networks and reducing the temperature at our gas receiving stations. At those stations, the pressure of the natural gas is adjusted to the pressure in the regional distribution network. During this process, the gas cools so much that heating is required to bring the gas back to the contractually agreed temperature. In the Netherlands, this heating requires some 30 million m³ of natural gas per year, which is a considerable amount. We therefore investigated whether this could be done more efficiently – and it could. In a pilot project carried out in the summer of 2013 at the metering and regulation station at Nederweert, pressure was reduced by two bar. This resulted in savings of fuel gas and an associated reduction of CO2 of about 5%. In 2014, we looked into whether this programme could be applied to several metering and regulating stations in the Netherlands. We now expect to be able to do this in 2015.


  • Page 23

    A 23 Methane emissions We also took measures to reduce the emission of methane during our activities. Where possible and feasible, we use a mobile recompressor or combustion unit. This limits the venting of gas during operations. In our results section, we explain the savings that we were able to achieve using recompression and describe the specific efforts we are making to improve energy efficiency. In 2014, we implemented an LDAR (Leak Detection and Repair) programme, with the help of which we detected leaks at approximately 450 stations and carried out repairs to reduce these leaks where possible. Energy-efficient lighting at our offices For energy efficiency purposes, we have installed LED lighting throughout much of our head office. The new LED luminaires, which have daylight- and presence-detecting sensors, deliver estimated energy savings of 26% and a reduction of CO2 emission of 1.1 million kg (which equals the annual CO2 emission of 125 households). With a life expectancy of 20 years, and compared to the previously used TL5 lighting, the maintenance costs will be significantly lower than they used to be. In 2015, we will replace the remaining 3,300 luminaires at our head office. HSE programme 2015 External safety Preventing pipeline damage, especially to pipelines with little cover. Technical safety Improving the process with respect to maintenance concepts. Implementing KPIs with respect to technical safety and process safety. Occupational safety Encouraging employees to adopt behavioural changes on the work floor that will improve occupational safety. Increasing the level of knowledge about occupational safety. The environment and sustainable development Implementing the footprint strategy plan. Making a start with insulating hot-water pipes at gas receiving stations. Continuing the Leak Detection and Repair programme for measuring and preventing fugitive emissions of natural gas. Applying pressure reduction to a number of metering and regulating stations during the summer to reduce the use of natural gas. Building flue gas cleaning into the exhaust duct of two compressors at the Ravenstein compressor station. This tech- nology is one of the measures to ensure that the compressors comply with the new NOx emission requirements. Optimising energy efficiency at gas receiving stations. Developing a programme in 2015 to reduce methane emissions during maintenance work (GUD). Starting research in 2015 into ways to reduce the venting of methane (GUD). HSE culture and communication Continuing to stimulate safety awareness and safety behaviour. Raising HSE awareness among management and employees (Roadmap).


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    A 24 Supply chain management The world is facing some major challenges in the field of energy. Global demand is increasing, while the emission of greenhouse gases, such as CO2, is giving rise to climate change. A transition towards a more sustainable energy supply is therefore necessary. As part of the gas value chain, we are keen to contribute to this transition. We currently do this in various ways; for example, by developing sustainable business activities, dealing responsibly with the environment, and reducing our own carbon footprint. Gas value chain As a natural gas transport company, we play an important role in the gas value chain, which stretches from production to user applications. It is a chain that links together gas producers, suppliers, shippers, national and international network operators, natural gas transport companies (regional and national), industries and power stations connected directly to the national grid, as well as end-users and domestic households. UPSTREAM MIDSTREAM DOWNSTREAM production and supply transport and storage distribution to end user TRANSPORT EXPORT LNG GATE HIGH-CALORIFIC GAS LIQUEFIED Source NATURAL Foreign countries Terminal GAS (worldwide) INDUSTRY AND POWER STORAGE PLANTS EXPORT N2 Source H-GAS Small fields in the Nitrogen Netherlands and Germany addition Foreign countries (Norway and Russia) INDUSTRY INDUSTRY AND POWER REGIONAL PLANTS NETWORK OPERATOR LOW-CALORIFIC GAS Source G -GAS The Netherlands Germany HOUSEHOLDS AND COMPANIES STORAGE Source GROEN GAS Bio mass NL BELGIUM AND FRANCE Cooperation within the chain In this continuously changing market and society, cooperation within the chain is crucial. We participate in both ‘horizontal’ and ‘vertical’ cooperation. We take part in a wide variety of relevant international, national, regional and local partnerships. They focus on many different aspects of the gas value chain, such as the development of the green gas market in the Netherlands and the development of clean and efficient energy applications. Cooperation is not limited to the exchange of knowledge and best practices, but also involves joint research and carrying out projects in practice. In addition, we take part in a number of national and European working parties (including the CEN and ISO standardisation committees) aimed at establishing standards and norms for gas transport management systems. A good example of cooperation in this field is the Pipeline Integrity Management System (PIMS), which we developed in-house. This is a tool for determining


  • Page 25

    A 25 and managing pipeline integrity. We have signed cooperation agreements with many other gas transport companies, which has resulted in a number of these parties also implementing the PIMS. We also participate in several ‘vertical’ collaborations in the field of energy, such as Gas Infrastructure Europe (GIE), ENTSOG, Marcogaz, Energy Delta Institute (EDI) and Energy Valley. Green gas – the risks of investing in new business We are dedicated to promoting green gas as an efficient and sustainable energy option. It is the Dutch government’s target to have five billion m3 (48.8 billion kWh) of green gas being used in the country by 2030. Gasunie is eager to contribute to the development of the green gas market in the Netherlands; we are active in the feed-in of green gas and its certification. The Netherlands’ strong infrastructure will provide a solid foundation for this, and enable us to take the next step towards a more sustainable energy supply. Biogas from fermentation and gasification has a huge production potential for the future. As production increases, we shall see green-gas hubs being built – centralised facilities to which biogas producers are connected. In these facilities, biogas will be upgraded to natural gas quality, and will then be transported through our gas transport network and regional networks and delivered to industrial and domestic users as green gas. Investing in a market that is not yet well-developed naturally involves risks. However, we are keen to promote the development of a green-gas market, and have therefore been working with others to develop ways in which green gas can be safely fed into our network. The market has shown a great deal of interest in feeding gas into our national transport network, also via green gas hubs. Here, too, we play a facilitating role; for instance, by participating in the Green Gas Taskforce.


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    A 26 Environmental indicators 2010–2014 Indicator Unit 2010 2010 2010 GUN GUD Total Quantities of transported natural gas Billion m3 111.0 24.6 135.6 Methane emissions Tonnes 6,480 741 7,221 CO2-equivalent emissions Category 1 Lease cars Kilotonnes - - - Company cars Kilotonnes - - - Gas usage in buildings Kilotonnes - - - Network losses Kilotonnes - - - SF6 (greenhouse gas) Kilotonnes - - - Gas usage in installations Kilotonnes - - - Emergency generators Kilotonnes - - - Refrigerants Kilotonnes - - - Total for Category 1 Kilotonnes 404 106 510 Category 2 Heating in buildings Kilotonnes - - - Electricity in buildings Kilotonnes Electricity usage in installations Kilotonnes Total for Category 2 Kilotonnes 135 4 139 Category 3 Train travel Kilotonnes - - - Business travel Kilotonnes - - - Commuting Kilotonnes - - - Air travel Kilotonnes - - - Procurement of N2 Kilotonnes - - - Total for Category 3 Kilotonnes 16 16 Total for Categories 1 + 2 + 3 Kilotonnes 555 110 665 Natural gas usage Million m3 132.0 44.6 176.6 Electricity usage Million kWh 284.5 6.5 291.0 Mains water consumption Thousand m3 50.7 2.1 52.7 NOx emissions NOx emissions (absolute) Tonnes 531 83 614


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    A 27 2011 2011 2011 2012 2012 2012 2013 2013 2013 2014 2014 2014 GUN GUD Total GUN GUD Total GUN GUD Total GUN GUD Total 102.0 24.5 126.5 105.0 24.2 129.2 116.0 23.9 139.9 100.0 26.0 126.0 6,740 436 7,176 6,705 363 7,068 9,518 690 10,208 8,224 265 8,489 - - - - - - 2.8 - 2.8 2.2 - 2.2 - - - - - - 1.2 - 1.2 1.2 - 1.2 - - - - - - 1.6 - 1.6 1.4 - 1.4 - - - - - - 238 17 255 203 7 209 - - - - - - - - - - - - - - - - - - 200 113 313 117 43 159 - - - - - - 0.04 0.00 0.04 0.04 - 0.04 - - - - - - 0.16 0.00 0.16 0.04 - 0.04 316 106 422 332 121 453 444 131 575 325 49 374 - - - - - - - - - - - - 3.3 - 3.3 3.1 - 3.1 164 5 164 157 3.6 161 160 4 164 138 5 143 167 5 172 160 4 164 - - - - - - 0.01 0.00 0.01 0.01 - 0.01 - - - - - - 0.3 0.0 0.3 0.3 - 0.3 - - - - - - 1.3 0.0 1.3 1.3 - 1.3 - - - - - - 0.3 0.0 0.3 0.3 - 0.3 - - - - - - 2.0 0.0 2.0 3.0 - 3.0 7 7 2 2 4 0 4 5 - 5 483 110 593 472 126 598 615 136 751 490 53 543 82.7 59.0 141.7 89.4 64.7 154.1 104.4 64.3 168.7 53.0 27.8 80.8 338.9 6.7 345.6 382.5 7.3 389.8 441.2 7.4 448.6 431.3 5.8 437.1 39.0 3.2 42.2 33.1 1.7 34.8 46.5 1.8 48.3 36.0 2.7 38.7 244 921 336 297 107 404 365 101 466 126 40 166


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    A 28 Environmental indicators 2010–2014 (continued) Indicator Unit 2010 2010 2010 GUN GUD Total Purchasing details regarding auxiliary substances Diesel oil Litres x 1,000 74 12 86 Methanol Litres x 1,000 0 0 0 Lubricating oil Litres x 1,000 142 1 143 Glycol Litres x 1,000 5 0 5 Odorant Litres x 1,000 551 - 551 - 1) Nitrogen purchased from third parties Tonnes x 1,000 139 139 - 1) Nitrogen from own production Tonnes x 1,000 172 172 - 1) Nitrogen Total Tonnes x 1,000 311 311 Total number of reported environmental irregularities Number 124 1 125 Number of justified environmental irregularities per focus area - Soil Number 23 0 23 - Water Number 2 0 2 - Air Number 94 0 94 - Other Number 5 1 6 Amount of hazardous waste Tonnes 1,494 22 1,516 Amount of non-hazardous waste Tonnes 14,316 219 14,535 Waste disposal - Re-use Percentages 90.5 83.8 90.4 - Incineration Percentages 6.3 9.5 6.3 - Landfill Percentages 3.2 7.7 3.3 Remarks: (1) Not applicable to GUD.


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    A 29 2011 2011 2011 2012 2012 2012 2013 2013 2013 2014 2014 2014 GUN GUD Total GUN GUD Total GUN GUD Total GUN GUD Total 23 0 23 50 13 63 192 0 192 293 13 306 71 0 71 60 0 60 29 0 29 11 0 11 69 2 71 70 4 74 23 3 26 21 1 22 0 0 0 6 0 6 29 0 29 0 0 0 463 0 463 477 0 477 489 0 489 412 0 412 - 1) - 1) - 1) 68 68 17 17 22 22 33 - 33 - 1) - 1) - 1) 40 40 15 15 0 0 38 - 38 - 1) - 1) - 1) 108 108 32 32 22 22 72 - 72 120 0 120 190 2 192 197 1 198 194 4 198 21 0 21 27 1 28 25 0 25 29 4 33 0 0 0 3 0 3 2 0 2 1 0 1 90 0 90 105 0 105 105 0 105 116 0 116 9 0 9 22 1 23 16 1 17 5 0 5 3,135 59 3,194 2,632 50 2,682 4,233 41 4,274 5,833 47 5,880 15,678 290 15,968 22,495 585 23,080 16,029 127 16,156 18,288 130 18,418 85.1 83.2 85.1 89.2 92.0 89.3 89.1 75.8 89.0 95.1 73.5 95.0 6.5 16.8 6.7 4.4 7.9 4.5 1.7 24.2 1.8 2.8 26.5 3.0 8.4 0.0 8.2 6.4 0.0 6.2 9.2 0.0 9.2 2.1 0.0 2.1


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    A 30 Safety indicators 2010–2014 Unit Incidents with absence Frequency index for Gasunie employees Incidents with absence per 1 million working hours Incidents with absence: frequency index third parties Incidents with absence per 1 million working hours Incidents with absence: frequency index total Incidents with absence per 1 million working hours Reportable3) incidents: frequency index total Reportable incidents per Incidents with absence 1 million working hours - Gasunie employees Number - Third parties Number Incidents without absence (incl. replacement work) - Gasunie employees Number - Third parties Number Reportable incidents Number Potentially serious situations Number Damage to Gasunie pipelines - Excavation damage by third parties Number - Construction/material defects Number - Inaccurate drilling Number - Other Number Pipeline damage with gas leaks Number Reported pipeline damage Number Remarks: (1) Not applicable to GUD. (2) The indicators of GUN and GUD cannot be combined due to different definitions. (3) By reportable incidents we mean fatal incidents, incidents with absence and incidents with medical treatment (other than first aid). (4) Small hole (pinhole) caused by corrosion.


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    A 31 2010 2010 2010 2011 2011 2011 2012 2012 2012 2013 2013 2013 2014 2014 2014 GUN GUD Total GUN GUD Total GUN GUD Total GUN GUD Total GUN GUD Total -2) -2) - 1) -2) 0.4 0 0.4 0 0 0.4 0.8 0 1.7 0 1.4 -2) -2) - 1) -2) 2.1 0 1.5 0 1.4 1.7 1.0 0 1.7 1.9 1.8 -2) -2) - 1) -2) 1.4 0 1.1 0 0.8 1.2 0.9 0 1.7 1.3 1.6 - 1) 7.2 0 6.7 4.7 0 4.3 2.1 2.5 3.9 0 3.6 5.2 4.6 5.0 1 0 1 1 0 1 0 1 1 2 0 2 4 0 4 10 0 10 7 0 7 5 2 7 3 0 3 5 2 7 10 0 10 7 0 7 5 2 7 3 0 3 5 2 7 10 0 10 7 0 7 1 0 1 6 0 6 5 0 5 30 0 30 21 0 24 6 0 6 10 0 10 13 5 18 51 0 51 31 0 31 12 3 15 21 0 21 27 7 34 11 - 11 6 - 6 17 - 17 20 0 20 16 1 17 2 0 2 6 1 7 5 0 5 6 0 6 3 0 3 0 0 0 0 0 0 2 0 2 1 0 1 0 0 0 0 0 0 0 0 0 1 0 1 0 0 0 0 0 0 14) 0 14) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 14) 0 14) 1 0 1 1 0 1 0 0 0 0 0 0 0 - 1) 0 1 - 1) 1 1 - 1) 1 0 0 0 0 0 0


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    A 32 Health indicators 2010–2014 Indicator Unit Absence due to sickness (total) Percentages - short-term absence Percentages - medium-term absence Percentages - long-term absence Percentages Zero absence Percentages Absence frequency Frequency Work-related absence (reported by employee) Number Reported to the Netherlands Centre for Occupational Diseases Number (NCB) Remarks: (1) Not applicable to GUD. (2) The indicators of GUN and GUD cannot be combined due to different definitions.


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    A 33 2010 2010 2010 2011 2011 2011 2012 2012 2012 2013 2013 2013 2014 2014 2014 GUN GUD Total GUN GUD Total GUN GUD Total GUN GUD Total GUN GUD Total -2) -2) -2) -2) -2) 2.8 2.7 3.3 2,6 3.3 - 3.1 3,5 3.1 3.3 -2) - 1) -2) - 1) -2) - 1) -2) -2) 0.8 1.2 0.8 0.8 0.8 0.7 0.7 -2) - 1) -2) - 1) -2) - 1) -2) -2) 0.6 0.9 0.7 0.6 0.7 0.6 0.6 -2) - 1) -2) - 1) -2) - 1) -2) -2) 1.4 0.6 1.8 1.8 1.5 1.7 1.7 -2) -2) -2) -2) -2) 46.6 - 46.5 - 44.4 - 43.0 - 50.0 - -2) -2) -2) -2) -2) -2) -2) -2) 1.1 1.6 1.1 1.1 0.9 1.1 1.7 10 0 10 9 0 9 14 0 14 9 0 9 19 0 19 - 1) - 1) - 1) - 1) - 1) 0 0 1 1 1 1 1 1 0 0


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    A 34 Annex V: Stakeholders overview A brief overview of our stakeholders, their interests and the way we take these into account in the implementation of our strategy, our policy and our activities: Stakeholder Interests/expectations of Manner of involvement Way in which the stakeholders stakeholders’ interests are taken into account Employees - Good employment practices - Daily contacts - Good terms of employment - Safe and healthy working - Intranet - Safe and healthy working environment - Annual update of strategy and environment - Development opportunities business plans - Good development and career - Employee survey opportunities - Works Council - Staff meetings Local residents - Safe environment - Open Days - Timely information about - Information about activities - Newsletters activities that affect immedia- - Minimum inconvenience - Information evenings te surroundings - Letters - Strict safety measures during - Educational packages for activities schools - If necessary, customised - Websites solutions for temporary incon- - Social media venience - Personal contacts Customers and - Products and services that - Personal contacts - High security of supply affiliates meet market demand and/or - Customer desk - Products and services based comply with European laws - Shipper meetings on (amongst other things) and regulations - Website market demand and laws and - Security of supply - Stakeholder event regulations - Competitive terms - Customer satisfaction survey Policy makers - Safe, reliable, affordable and - Working visits - Efficient operations of a safe sustainable energy supply - Consultation and reliable gas supply, - Well-functioning energy - Lobbying sustainable forms of energy market - Website via innovative deployment of - Stakeholder event gas infrastructure - Knowledge sharing - Information provision Social organisa- - Safe, reliable, affordable and - Stakeholder event - Knowledge sharing and tions sustainable energy supply - Participation in social plat- information exchange - Minimum environmental forms (e.g., Springtij) - Cooperation with regard to impact - Working visits sustainable initiatives - Consultation - Environmental care in accordance with ISO 14001 Media - Reliable information - Press/news releases - Organize contact time - Website - Proactive and transparent - Interviews information sharing - Social media - Press conference


  • Page 35

    A 35 Annex VI: Organigram CEO CFO Finance, Control, Human Resources Procurement, Audit 1 & Corporate Services Legal, Regulations HSE Communication &Public Affairs Corporate Strategy & Portfolio Man. IT Treasury GTS GUD P&BD Operations Projects Executive Board Executive Committee Management Team 1 Audit reports directly to the CEO


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    A 36 Annes VII: Summary Solid results in 2014 X Revenues of € 1,651 million X Net profit of € 603 million; lower results from regular operating activities expected for 2015 X Dividend payment of € 362 million to the Dutch state (3.9% on the invested capital) X Gas roundabout developing well: more gas supplied and traded X Reduced production of gas in Groningen: need for more imports and quality conversion X Gasunie invests in active role of gas infrastructure in sustainable energy supply In 2014, we saw our revenue increase to € 1,651 million (2013: € 1,464 million). The net profit in 2014 amounted to € 603 million (2013 normalised: € 551 million), on an invested capital of € 9,295 million. Our sole shareholder, the Dutch State, will receive a dividend of € 362 million (3.9% on the invested capital). The increase in reported profit is largely due to the expiry of the pay-back obligation of the Dutch gas network operator Gasunie Transport Services (GTS). When normalised for this expiry, the increase in net profit can mainly be explained by the lower energy costs for gas transport as a result of the relatively mild winter in 2014 and the lower financing costs. The lower energy costs will be settled in future tariffs. New infrastructure projects and additional capacity sold by our participations NEL3, BBL4 and EnergyStock have resulted in extra revenues. This largely offset the decline in revenues due to the efficiency discounts on the tariffs as determined by the regulators in the Netherlands and Germany. In 2014, Nord Stream paid out dividend for the first time. For 2015, we expect a decrease in operating profit from regular operating activities. Revenues will continue to fall due to further efficiency discounts. In the past few years, the effects of these discounts were offset by revenues from new assets. For 2015 and the following years, we will shift our investments from expansion projects to replacement projects, which will make it increasingly difficult to offset the discounts. Investment expenses in 2014 amounted to € 592 million. This concerns investments in expanding the gas roundabout and investments in the context of the multiple-year replacement programme that started in 2013. With this programme, we guarantee that the gas transport network will be able to continue to contribute to a more sustainable energy supply in the coming decades, for both customers and users, in a safe, affordable and reliable way. New phase In the Netherlands and Europe, a new phase in gas supply is dawning. We note that The Dutch and European gas sector finds itself at a turning point. There are debates going on about earthquakes and gas production, geopolitical dependencies, shale gas and the position of fossil fuels in the energy mix. As a result, social and political support for natural gas is under pressure. In the future, natural gas will not in all cases and at all times be the only solution. But gas and gas infrastructure can continue to play an important role as a link in the future energy system – a link that is clean and climate-neutral, limits geopolitical dependency, and is also reliable and affordable. 3 Nordeuropäische Erdgas Leitung: the pipeline connection between Nord Stream and the German transport network of Gasunie 4 Balgzand-Bacton-Leiding: the pipeline underneath the North Sea through which gas is transported between Balgzand in the Netherlands and Bacton in England


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    A 37 Less Groningen gas The Minister of Economic Affairs is currently studying the possibilities of further reducing production from the Groningen gas field. The reduction of natural gas production in Groningen in the longer term had already been anticipated, as the gas field will at some point be exhausted. This was one of the reasons for the Dutch government’s gas roundabout policy. However, because of the earthquakes, production is declining faster than expected. Thanks to the gas roundabout, the market can absorb the effects by attracting gas flows from other sources in the Netherlands and abroad. The ‘greenification’ of the gas roundabout by feeding in sustainably produced gas, as well as the collaboration with other, sustainable energy sources, also forms part of the new chapter in gas supply. Quality conversion In order to keep the security of supply in the Netherlands up to standard, more natural gas will be imported. Liquefied natural gas (LNG), which can be shipped from all over the world, also plays a role in this. LNG is a high-calorific gas that cannot replace the low-calorific Groningen gas without modification. High-calorific gas can be converted into low-calorific gas by mixing in nitrogen. Dutch network operator GTS provides the facilities for this quality conversion. Of course, there needs to be enough high-calorific gas available for conversion. At the request of the Minister of Economic Affairs, GTS has started preparing the expansion of its quality conversion facilities, which are expected to be put into operation by the end of 2019 to insure security of supply for customers as from 2020. Liquefied natural gas for goods transport In 2014, Gate terminal has evolved into a European hub for liquefied natural gas (LNG). Gate terminal contributes to the spread of natural gas supply routes and therefore also the security of supply in north-west Europe. In 2014, the number of vessels for the supply and transit of LNG grew to 34 (2013: 23). This growth mainly concerns small-scale (particularly truck loading) and reloading activities. LNG is a cleaner transport fuel than, for example, diesel, which means that natural gas makes an important contribution to reducing emissions in shipping and road transport. Since January 2014, Gate terminal has at its disposal a loading station for approximately 5,000 tank trucks per year. In 2014, together with co-shareholder Vopak, we decided to further expand Gate terminal’s LNG break-bulk infrastructure and services. Greenifying the gas roundabout In 2014, the Netherlands has grown into one of the most attractive and liquid gas trading markets in Europe thanks to the gas roundabout strategy. In the bilateral Over-The-Counter (OTC) trade, gas trading facility TTF took the No. 1 position in Europe in 2014. Our long-term ambition is a CO2-neutral energy supply, with the gas roundabout facilitating green energy. We want to play an active role in the transition towards a sustainable energy supply. That’s why we’re working for example with HarvestaGG on an innovative project in the east of the Dutch province of Groningen. This project converts grass into several green products, including biogas, which we will convert into bio-LNG for green road transport.


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    A 38 Key figures In € million 2014 2013* Revenues 1,651 1,464 Normalised revenues 1,651 1,670 EBITDA 1,186 1,034 Normalised EBITDA 1,186 1,149 EBIT 893 757 Normalised EBIT 893 873 Net profit 603 464 Normalised net profit 603 551 Operational cash flow 979 622 Normalised operational cash flow 979 854 In € million 2014 2013 Total assets 10,299 10,188 of which cash position 47 36 Net debt 4,056 4,248 *) Normalised for the effects on revenues of the method decisions 2010–2013 and release of a part of the pension provision in 2013


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    A 39 Annex VIII: GRI tracking table GRI Index Strategy and analysis Indicator Description Reference 1.1 SB and Management about the relevance of sustaina- Foreword by the EB, Strategy, Report of the SB bility to the organisation and its strategy 1.2 Description of key impacts, risks and opportunities Foreword, Strategy, Risk Management, Our results, Financial risks (Consolidated Financial Statements) Organisational profile Indicator Description Reference 2.1 Name of the organisation About Gasunie, Profile 2.2 Primary products and services About Gasunie, Profile 2.3 Operational structure About Gasunie, Profile 2.4 Location of the head office About Gasunie, Profile 2.5 Number of countries where the organisation ope- About Gasunie, Profile rates 2.6 Nature of ownership and legal form Corporate Governance 2.7 Markets served Annex III: Product and supplier information 2.8 Scale of the organisation Employees 2.9 Changes regarding size, structure or ownership Employees 2.10 Awards received in the reporting period None Report parameters Indicator Description Reference 3.1 Reporting period Annex II: Reporting principles 3.2 Date of most recent previous report April 2014 3.3 Reporting cycle (annual, biannual, etc.) Annex II: Reporting principles (annual) 3.4 Contact point for questions regarding the report or Credits on back cover of PDF, website its contents 3.5 Process for defining report content Annex II: Reporting principles (Reporting policy), Gasunie in society (Materiality analysis) 3.6 Boundary of the report Annex II: Reporting principles (Coverage & Scope) 3.7 Limitations on the scope or boundary of the report Annex II: Reporting principles (Coverage & Scope) 3.8 Entities that can affect comparability from period to Annex IV: Other data in the fields of safety, the en- period and/or between organisations vironment and supply chain responsibility 3.9 Data measurement techniques and the bases of Annex II: Reporting principles (Measuring and regis- calculations tration systems) 3.10 Re-statements of information provided in earlier Profile: footnote to Key figures reports Environmental performance (GHG scopes) 3.11 Changes affecting the comparability with previous Environmental performance (GHG scopes) reporting periods 3.12 GRI table of contents Annex VI 3.13 Policy and current practice with regard to seeking Annex II: Reporting principles (Verification), and external assurance for the report Combined auditor’s statement and assurance report Governance, commitments and engagement Indicator Description Reference 4.1 Governance structure of the organisation Profile, Corporate Governance, Annex V: Organigram 4.2 Is the Chairman of the highest governance body also Corporate Governance (Composition of EB) an executive officer?


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    A 40 4.3 Number of members of the highest governance body None. Corporate Governance (Composition of EB) that are independent and/or non-executive members 4.4 Mechanisms to provide recommendations or directi- Corporate Governance (Composition of Works Coun- on to the highest governance body cil), Employees (employee participation) 4.5 Linkage between compensation and the organisati- Employees (Collective targets), Corporate Governan- on’s performance ce (Remuneration policy for the EB) 4.6 Processes to ensure conflicts of interest are avoided Governance (Corporate Governance) 4.7 Determining the qualifications and expertise of the Governance (Report of the SB) members of the highest governance body 4.8 Internally developed statements of mission or values, Corporate Governance, Strategy codes of conduct and principles 4.9 Procedures of the highest governance body for Governance (Report of the SB) overseeing the economic, environmental and social performance 4.10 Processes for evaluating the highest governance Governance (Report of the SB) body’s own performance 4.11 Addressing the precautionary principle - 4.12 Externally developed economic, environmental and Results in the fields of safety and the environment, social initiatives Employees 4.13 Memberships in associations and/or international Other data in the fields of safety, supply chain respon- advocacy organisations sibility and the environment 4.14 Stakeholder groups engaged by the organisation Gasunie in society (Relationship with stakeholders) 4.15 Mapping and prioritising of stakeholders Gasunie in society (Relationship with stakeholders) 4.16 Approaches to stakeholder engagement Gasunie in society (Relationship with stakeholders) 4.17 Topics and concerns that have been raised through Gasunie in society (Relationship with stakeholders) stakeholder engagement Economic indicators Indicator Description Reference EC1 Direct economic value generated and distributed, Consolidated Financial Statements including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments EC2 Financial implications and other risks and opportu- Results in the fields of safety and the environment nities for the organisation’s activities due to climate change EC3 Coverage of pension obligations Consolidated Financial Statements EC4 Significant financial assistance received from the - government Environmental performance indicators Indicator Description Reference EN1 Total amount of materials used by weight or volume - EN3 Direct energy consumption by primary energy source Results in the fields of safety and the environment EN5 Energy saved due to conservation and efficiency Results in the fields of safety and the environment improvements (Recompression) EN6 Initiatives to provide energy-efficient or renewable Our results in 2014 (Customers and Market: Transiti- energy-based products and services, and reductions on towards a more sustainable use of energy) in energy requirements as a result of these initiatives EN6 Initiatives resulting in reduction of energy require- Our results in 2014 (Transition towards a more sus- ments/usage tainable use of energy) EN7 Initiatives to reduce indirect energy consumption Our results in 2014 (Transition towards a more sustainable use of energy), Annex IV: Other data in the fields of safety, supply chain responsibility and the environment


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    A 41 EN8 Total water withdrawal by source - EN9 Water sources significantly affected by withdrawal - of water EN10 Percentage and total volume of recycled or reused - water EN11 Location and size of the land owned, leased, ma- - naged in, or adjacent to, protected areas of high biodiversity value outside protected areas EN12 Description of significant impacts of activities, - products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas EN13 Habitats protected or restored - EN14 Strategies, current actions and future plans for mana- Gasunie in society (Social commitment: Bees project ging impacts on biodiversity and Dilemmas) EN15 Number of IUCN Red list species and national conser- - vation list species with habitats in areas affected by operations, by level of extinction risk EN16 Total direct and indirect greenhouse gas emissions Results in the fields of safety and the environment, by weight Annex IV: Other data in the fields of safety, supply chain responsibility and the environment EN17 Other relevant greenhouse gas emissions Annex IV: Other data in the fields of safety, supply chain responsibility and the environment (Environ- ment) EN18 Initiatives to reduce greenhouse gas emissions and Results in the fields of safety and the environment reductions achieved EN19 Emissions of ozone-depleting substances by weight Annex IV: Other data in the fields of safety, supply chain responsibility and the environment (Environ- ment) EN20 NOx, SOx and other significant air emissions by type Annex IV: Other data in the fields of safety, supply and weight chain responsibility and the environment (Environ- ment) EN21 Total water discharge by quality and destination - EN22 Total weight of waste by type and disposal method Annex IV: Other data in the fields of safety, supply chain responsibility and the environment (Environ- ment) EN23 Total number and volume of significant spills Annex IV: Other data in the fields of safety, supply chain responsibility and the environment (Environ- ment) EN24 Weight of transported, imported, exported or treated Annex IV: Other data in the fields of safety, supply waste deemed hazardous under the terms of the Ba- chain responsibility and the environment (Environ- sel Convention Annexes I, II, III and VIII, and percenta- ment) ge of transported waste shipped internationally EN25 Identity, size, protected status and biodiversity value - of water bodies and related habitats significantly affected by the reporting organisation’s discharges of water and runoff EN26 Initiatives to mitigate environmental impacts of pro- - ducts and services, and extent of impact mitigation EN27 Percentage of products sold and their packaging - materials that are reclaimed by category EN28 Monetary value of significant fines and total number Annex IV: Other data in the fields of safety, supply of non-monetary sanctions for non-compliance with chain responsibility and the environment (Environ- environmental laws and regulations ment) EN29 Significant environmental impacts of transporting Results in the fields of safety and the environment products and other goods and materials used for the organisation’s operations and transporting members of the workforce


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    A 42 EN30 Total environmental protection expenditures and - investments by type Labour practices and decent work Indicator Description Reference LA1 Total workforce by employment type, employment Employees contract and region, broken down by gender LA2 Total number and rate of new employee hires and em- Employees ployee turnover by age group, gender and region LA3 Benefits provided to full-time employees that are not We use the same employment conditions for full-time provided to temporary or part-time employees, by and part-time employees significant activity LA4 Percentage of employees covered by a collective Employees (Opting out of the collective labour labour agreement agreement) LA5 Minimum notice period regarding operational - changes LA6 Percentage of total workforce represented in formal - joint management-worker health and safety com- mittees LA7 Rates of injury, occupational diseases, lost days and Annex IV: Other data in the fields of safety, supply absenteeism, and number of work-related fatalities chain responsibility and the environment (Health by region and by gender indicators table) LA8 Education, training, counselling, prevention and Employees (Organisational development) risk-control programmes LA9 Health and safety topics covered in formal agree- - ments with trade unions LA10 Average hours of training per year per employee - LA11 Programmes for skills management and lifelong Employees (Sustainable employability) learning LA12 Percentage of employees receiving regular perfor- Employees (Performance and career development). mance and career development reviews All employees are informed, i.e., 100%. LA13 Composition of governance bodies and break-down Employees, Governance (Composition of the SB and of employees per employee category according to EB) gender, age group, minority group membership and other indicators of diversity LA14 Ratio of basic salary of women to men Employees (Terms of employment) LA15 Return to work after parental leave, by gender - Human rights Indicator Description Reference HR1 Percentage and total number of significant invest- - ment agreements and contracts that include clauses incorporating human rights concerns HR2 Percentage of significant suppliers, contractors and - other business partners that have undergone human rights screening, and actions taken HR3 Total hours of employee training on policies and pro- - cedures concerning aspects of human rights HR4 Total number of incidents of discrimination, and - corrective actions taken HR5 Operations (and operations of significant suppliers) - identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights HR6 Operations identified as having significant risk for Results in the fields of safety and the environment incidents of child labour, and measures taken to con- (Environment, waste management) tribute to the effective abolition of child labour


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    A 43 HR7 Operations identified as having significant risk for in- - cidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour HR8 Percentage of security personnel trained in the orga- - nisation’s policies or procedures concerning aspects of human rights that are relevant to operations HR9 Total number of incidents of violations involving - rights of indigenous people, and actions taken HR10 Percentage and total number of operations that have - been subject to human rights reviews and/or impact assessments HR11 Number of grievances related to human rights filed, - addressed and resolved through formal grievance mechanisms Society Indicator Description Reference SO1 Percentage of operations with implemented local - community engagement, impact assessments and development programmes SO2 Percentage and total number of business units analy- - sed for risks related to corruption SO3 Percentage of employees trained in the organisati- Employees (Code of Conduct) on’s anti-corruption policies and procedures SO4 Actions taken in response to corruption Employees (Code of Conduct) SO5 Public policy positions and participation in public Foreword by the EB, Strategy policy development and lobbying SO6 Total value of financial and in-kind contributions to - political parties, politicians and related institutions, by country SO7 Total number of legal actions for anti-competitive - behaviour, anti-trust and monopoly practices and their outcomes SO8 Monetary value of significant fines and total number Annex IV: Other data in the fields of safety, supply of non-monetary sanctions for non-compliance with chain responsibility and the environment (Financial laws and regulations penalties) SO9 Operations with significant potential or actual nega- - tive impacts on local communities SO10 Prevention and mitigation measures implemented - in operations with significant potential or actual negative impacts on local communities Product responsibility Indicator Description Reference PR1 Life cycle stages in which health and safety impacts Our results in 2014 (Customers and of products and services are assessed for improve- Market: multi-year replacement ment, and percentage of significant products and programme) services categories subject to such procedures PR2 Total number of incidents of non-compliance with - regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes PR3 Type and quantity of product and service information - required by procedures PR4 Total number of incidents of non-compliance with - regulations and voluntary codes concerning product and service information and labelling, by type of outcomes


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    A 44 PR5 Policy related to customer satisfaction, including Gasunie in society (Stakeholder feedback) results of surveys measuring customer satisfaction PR6 Marketing Communications - PR7 Total number of incidents of non-compliance with re- - gulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship, by types of outcomes PR8 Total number of substantiated complaints regarding - breaches of customer privacy and losses of customer data P9 Monetary value of significant fines for non-com- Annex IV: Other data in the fields of safety, supply pliance with laws and regulations concerning the chain responsibility and the environment (Financial provision and use of products and services penalties)


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