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    We’re all about community 2019 Annual Report

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    Our mission: Leading the way to a healthier you and a healthier community through service, teaching, discovery and teamwork.

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    3 Table of Contents 4 A Message from Leadership 6 Finances 7 Community Benefit 8 Statistical Highlights 9 Employee Growth 10 A new vision for MetroHealth and health care 12 Institute for HOPE 14 Patient Profiles 17 Doing our part to boost the Clark-Fulton neighborhood 19 Sustainability and Environmental Stewardship 21 New Hospital, Health of the Community Intertwined 22 Locations 23 MH Foundation

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    4 Message from Leadership Akram Boutros, MD, FACHE President and CEO The MetroHealth System Vanessa L. Whiting Chair, Board of Trustees The MetroHealth System Attorney President, A.E.S. Management Corp. Brian M. O’Neill Chair, Board of Directors The MetroHealth Foundation Partner, Tucker Ellis, LLP

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    5 Some things you never have to Partnership and Empowerment) as matchmaker, we worry about. connected people to safe housing, rides to doctor’s appointments, free legal services, computer They’re always there. training, financial literacy classes, domestic violence counseling, trauma therapy and more. These are Roads to travel. Water to drink. Air the cornerstones of our new health care model: Health care that keeps people from getting sick. to breathe. The kind of care we’re providing to battle COVID-19. And MetroHealth. Even though this is our 2019 Report to the Since 1837, we’ve met threats to Community, we would be remiss if we didn’t the health of our community head- mention the coronavirus pandemic. on. Whether it’s cholera or TB, polio As always, MetroHealth has stepped up to protect or HIV, Ebola or COVID-19, we’ve this community we love. tackled the problems others shun. We set up a free COVID hotline that’s given But MetroHealth has always done more than thousands of people – whether they are just care for those who are sick. We’ve protected MetroHealth patients or not – comfort, counsel and millions of others from getting sick. care. In 2019, we did that in dozens of new ways. We’ve offered the fastest, most comprehensive COVID-19 testing in Ohio. We worked to reduce infant mortality, provide life-saving care to inmates at the county jail and We’ve used our Ebola Treatment Center technology dismantle the structural racism that undermines to disinfect masks so we can protect every well-being. We challenged Cleveland to become MetroHealth employee, patient and visitor. more than a city known for great medical care – care We ‘ve delivered food and medicine to patients so delivered after illness sets in. We asked Cleveland to they didn’t have to leave their homes. join us in creating a city renown for great health care We’ve screened people for COVID-19 at group – care that prevents illness. homes and homeless shelters and gotten them We partnered with the Greater Cleveland Food Bank treatment quickly. to distribute fresh produce to those in need and It’s all part of keeping you safe – and it will continue. opened our buildings to give hundreds of students safe places to enjoy free summer lunches. In just six Through innovations such as our Hospital at Home, months, we distributed more than 28,000 pounds which allows us to monitor and care for patients of food to keep people healthy. who never have to set foot in a hospital. We worked with partners to bridge the digital divide Through advanced modeling that predicts the path in the Clark-Fulton neighborhood around our main of new diseases. campus because we know affordable, dependable Through care and kindness. Wi-Fi helps children succeed in school, parents find Because of all that, you don’t need to worry about good jobs and seniors live healthier lives. Everyone the health of our community. deserves those chances. MetroHealth is always here. We also began asking patients about their non-medical needs. And with MetroHealth’s Just like we have been for 183 years. new Institute for H.O.P.E. (Health, Opportunity,

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    6 2 0 1 9 A N N UA L R E P O RT Finances Continuing our strong performance In 2019, The MetroHealth System continued its strong financial performance, bringing in $1.3 billion in revenue. Earnings topped $125 million thanks to careful management and innovation. Operating Revenue Cuyahoga County $1.30B Taxpayer Support 43% increase $32.4 in 5 years $1.21B Million $1.13B $1.04B $905M $934M 2.5% of total operating revenue 2014 2015 2016 2017 2018 2019 Funds designated for care of Cuyahoga County residents without health insurance. Earnings* Operating Income** $125.8 Million $67.0 Million *Earnings before interest, depreciation and amortization, which excludes the non-cash actuarial pension and OPEB adjustment (GASB 68 & 75) ** Operating income, which excludes the non-cash actuarial pension and OPEB adjustment (GASB 68 & 75)

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    7 Community Benefit Delivering on our promise We’re investing in Cuyahoga County by addressing social determinants of health, increasing access to health care services and improving overall community health, equity and sustainability. Uncompensated Care $82.3 M Medicaid Shortfall $94.4 M (difference between what Medicaid pays for health care services and the cost to provide that care) Medical Education Research $48.2 M $3.1 M $231 Million Outreach Programs $3.0 M Portion of operating expenses that goes back to our community in Community Benefit The MetroHealth System* 19% U.S. Hospitals 10.5% Average** *MetroHealth community benefit calculation for the year ended 2019 **From American Hospital Association Tax-Exempt Hospitals’ Schedule H Community Benefit Reports (May 2019)

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    8 2 0 1 9 A N N UA L R E P O RT Statistical Highlights Being there whenever and wherever you need us Patient Visits 1,453,946 Inpatient 25,812 Outpatient 1,282,860 Emergency Department* 145,274 Babies Delivered 2,878 Metro Life Flight Transports 3,965 Helicopter 963 Ground 3,002 Major Trauma Cases 4,727 *At our West 25th Street verified Level I Trauma and Burn Center, and our emergency departments in Brecksville, Cleveland Heights and Parma

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    9 Employee Growth Expanding to meet your needs 2014 6,617 Increase of more than 2015 6,759 2016 7,376 18% in 5 years 2017 7,467 2018 7,731 2019 7,837 As of December 31, 2019 655 Physicians* Inclusion and Diversity 2,041 Nurses We are committed to 1,783 Registered nurses reflecting the diverse 258 Advanced practice registered nurses patient population and community we serve. 392 Residents and Fellows In 2019, 48% of hires 4,749 were racially/ethnically All other employees diverse. 7,837 Total employees *All MetroHealth active physicians are faculty of Case Western Reserve University School of Medicine.

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    10 2 0 1 9 A N N UA L R E P O RT A new vision for MetroHealth and Healthcare Akram Boutros, MD, FACHE President and CEO The MetroHealth System Excerpts from his City Club of Cleveland Speech June 7, 2019 They called the speech rousing, said MetroHealth CEO Dr. Akram Boutros challenged us all, that he pulled no punches. With refreshing frankness, he told this community what it needed to hear: “It’s time to stop applauding medical care that’s administered after the fact — no matter how good it is — and start providing health care before people get sick…” “It’s time to focus on promoting health rather than fighting illness,” Dr. Boutros told the City Club of Cleveland crowd on June 7, 2019, as hundreds of others listened on the radio and watched online. It was that speech that cemented Dr. Boutros as more than a compassionate hospital executive fighting for social justice and health care for everyone. It laid out a bold new vision of what a health care system ought to be.

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    11 “… When it comes to health care: we’ve reached our So, I say it’s time. day of reckoning. We’re killing ourselves. It’s time to heed the words the Reverend Martin Luther That’s why I’m going to speak in simple terms today. I King Jr. spoke 53 years ago when he said, ‘Of all the want to be perfectly clear. It’s time to skip the big words forms of inequality, injustice in health care is the most and focus on big ideas. Ideas that require candor and shocking and inhumane.’ It’s time for us to stop speaking courage. And it’s time to put away our Midwestern about critical life-and-death issues in polite and sterile politeness for the sake of honest terms. It’s time for health system conversation… executives’ deeds to match both “We must hold each other their rhetoric and the needs of our accountable — every person in this community. room, every person listening on the It’s time to focus on promoting health radio, every person watching online — rather than fighting illness… we must hold each other accountable for improving the health of all of us. It’s time for us — you, me, the Poor health doesn’t just affect the business, philanthropic and civic sick. It impacts entire communities. leaders of Cleveland and Cuyahoga Its devastation spreads to those who County — to come together and are healthy, sometimes in quiet — and invest in fixing the health-outcome deadly — ways. There are no such crisis before us. things as neighborhood issues, these I don’t want you to leave today are our issues. Life-and-death issues. focused only on all this tough talk. And it’s time to stop ignoring them or I want you to know that there is speaking about them in polite, sterile, hope. Because health systems are intellectual tones that make us feel, slowly changing. We’re beginning simultaneously good, and superior to to intervene long before someone those impacted… shows up in our emergency “The deaths of our Black children department with unbearable chest must stop. They are an atrocity. And pain, unable to walk because of a we must acknowledge that. To not do so is a moral stroke, blind from diabetes… outrage. And it’s not the only outrage we face… Look, if I have offended you, I am not sorry. I hope I have “Think about this. Here, home to some of the best offended you into action… medical care in the world, we can’t get it right. What’s It’s time to stop applauding medical care that’s wrong with us? administered after the fact — no matter how good it is What’s wrong is that we continue to believe that good — and start providing health care before people get sick. health care can be measured by the size of our hospitals Let me say this again. It’s time to stop applauding and the prestige of those who work inside them. We medical care that’s administered after the fact and start think excellent health care is best defined by complex providing health care before people get sick… surgeries for rare disorders. And we — hospital leaders It’s time to be unabashedly honest. It’s time to be — keep confusing the public by focusing on ever- brave.” increasing high technology medical care and equating it to better health care. We’ve got to stop promoting what happens inside our hospitals as if it really matters to the health outcomes of our communities. It doesn’t…

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    12 2 0 1 9 A N N UA L R E P O RT That new vision? Here’s the Institute for HOPE… Addressing social determinants of health Greater Cleveland has some of the best health care institutions in the world and some of the worst health outcomes across its population. Two Greater Cleveland neighborhoods, just two miles apart, have a 23-year difference in life expectancy among residents. How does that happen? While quality medical care is essential, it’s not enough. Where you live, what’s going on around you, your socioeconomic status, your education level, your habits — affect your health 2½ to 4 times more than medical care. These “social determinants of health” include access to: SAFE, STABLE HEALTHY RELIABLE HOUSING NUTRITIOUS FOOD TRANSPORTATION EDUCATION AND JOB TRAINING OPPORTUNITIES Improving the health of the community is the core of MetroHealth’s mission. Part of that means continuing to deliver excellent medical care across the continuum of care — primary care, specialty medical and surgical care, hospital care and, when needed, life-saving interventions. It also means expanding the reach of care, so we can identify and help eliminate potential barriers to health and well-being. We are addressing the root causes of health disparities in our region. These factors disproportionately affect the most vulnerable members of our community.

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    13 We have a personal and collective responsibility to address disparities and improve health outcomes for all of us. Greater Cleveland’s overall health — our quality of life, culture, economy, our future — depends on the health of our residents. That’s why in 2019 we started The MetroHealth Institute for H.O.P.E.™, which aims to: • Improve the health of communities by leading efforts to address social and economic influences; • Identify and promote opportunities for change in practice, learning and policy; • Convene and leverage partnerships to impact individuals, neighborhoods and communities; Susan M. Fuehrer • Co-create a self-sustaining community where everyone is empowered to live their As President of MetroHealth’s Institute for healthiest life. H.O.P.E.TM (Health, Opportunity, Partnership, Empowerment), Susan M. Fuehrer leads a coordinated effort to address the social and environmental factors beyond medical care that drive 80% of health outcomes. Prior, Fuehrer spent more than three decades with the U.S. Department of Veterans Affairs, including more than a decade as CEO of the VA Northeast Ohio Healthcare System — one of the department’s largest health systems. In 2019, the President of the United States awarded Fuehrer the Presidential Rank Award, the highest honor that can be given to a federal civil service executive. InstituteForHOPE@metrohealth.org To learn more about the 100+ programs that show MetroHealth’s commitment to tackling social determinants of health and improving our community’s health, visit metrohealth.org/institute-for-hope

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    14 2 0 1 9 A N N UA L R E P O RT The Cavadas Family Patient Profile Melissa Cavadas is grateful for the care her family received at MetroHealth, for the lesson a young firefighter bestowed upon her 9-year old son, and for how that son sprang into action to save himself and his father. She’s grateful her son Troy was paying attention the day Columbia Township firefighter Brett Wilson taught Troy’s 4th grade class about fire safety. A month after that visit, Troy and his father Jed were burning a tree stump when a kerosene tank exploded, setting both on fire. Troy’s fire safety training kicked in. He stopped, dropped and rolled. Jed did the same. Troy grabbed a hose to douse the flames and yelled to his father, “Dad, keep rolling. The Tragically, Brett Wilson, the flames aren’t out.” firefighter who taught the lesson, was electrocuted weeks later Troy and Jed were taken to responding to a car crash that pulled MetroHealth, where both underwent down power lines. surgery for second- and third- degree burns. Physicians used spray-on skin When Barb and Gary Wilson learned cells, which have a quicker healing about the little boy who benefited time. MetroHealth is one of the first from their son’s safety training, they hospitals to use the new technology. visited him at MetroHealth. They met Jed, too, who burst into tears. “I never in my life had seen such a well-oiled machine,” Melissa said. “Your son saved my life,” “The care we’ve received in the burn Jed told them. unit has been above and beyond.” Gary Wilson said he was Troy’s fast action likely saved overwhelmed with grief and pride his dad’s life and his own. Stop, that his son’s acts continued on. drop and roll was the lesson Troy “My son had a vision for life, that we learned during Fire Safety Week in are here to help each other,” he said. October 2019.

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    15 Donna Lanier Patient Profile Nurses provide lifesaving CPR and “Thump” to United Way Navigator Another day or time could have proven fatal for Donna Lanier, a 211 Navigation Specialist for United Way, who works at MetroHealth’s main campus. She didn’t see it or feel it. But the thump she took to the chest was so strong it knocked the life right back into her. That thump came from Kathleen Rizer, RN, a cardiac nurse for 40 years. Donna and Kathleen agree the stars were aligned the day Donna collapsed at her desk outside Kathleen’s office. “I cover many sites and departments,” says Kathleen. “I just happened to be here that day.” Kathleen was meeting with Nurse Managers Kumarie Singh and Kumarie Singh, Donna Lanier, Kathleen Rizer Laurel Stevens, and both assisted in Donna’s care. Kumarie shared CPR “God made sure there were people Donna was diagnosed with duties while Laurel called a Code around me that could help me,” Prolonged QT Syndrome – an Blue. says Donna. She doesn’t recall the abnormal heartbeat associated With CPR failing, Kathleen believed heroic efforts that revived her, but with an increased risk of sudden Donna was having a life-threatening she clearly remembers the pain death. She now has an ICD heart rhythm event. With no before she passed out. “It felt like defibrillator capable of correcting defibrillator immediately available, someone hit me in the head with a life-threatening arrhythmias. Kathleen reverted to a procedure sledgehammer.” Donna is appreciative of the care she learned early in her career; the Donna remembers waking up she received. “As busy as the precordial thump – a forceful fist – confused, nauseous, hot and emergency department was, they to the chest, which simulates a sweating. Kathleen says Donna were fantastic.” As for Kathleen “shock” to restore heart rhythm. experienced a spontaneous return Rizer, Donna calls her “a force to Kathleen knew it was a long shot of circulation and alertness due to be reckoned with, for which I am and no longer recommended by the CPR. Once revived, the Code Blue grateful.” American Heart Association, but she team was there to take her to the went for it and it worked. emergency department where she experienced two more episodes.

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    16 2 0 1 9 A N N UA L R E P O RT The Vanness Family Patient Profile A hospital holds a million stories. Many are sad, some traumatic. And sometimes, our staff are witnesses to — and even get to play a role in — a little romance. That was the case when MetroHealth staff organized a wedding inside the hospital last year. Scott Vanness’ vehicle was crushed on the Ohio Turnpike in November 2019. Badly injured, Scott arrived at the hospital via Metro Life Flight. When he woke from surgery, the first thing he said to Sarah Barclay was: “Marry me.” The MetroHealth team came together to make their dream a reality in 24 hours. Scott and Sarah live in Michigan. They’d been together for years and planned to marry a few times, but something always happened. volunteers from the Trauma Survivors Network wearing the “We’ve been engaged for four years same blue #mhtraumasurvivors and kept pushing it back,” Scott T-shirt as the bride and groom. said. “This time, I saw a reason to push forward.” MetroHealth Chaplain James Kulma officiated the ceremony. “This goes Staff in the Trauma Unit and very deep to both of their hearts, volunteers from the Trauma especially after the accident. And Recovery Center/ Trauma Survivors that we’re able to support them in Network sprang into action. They this way is a beautiful thing,” he said. got decorations, a musician, a photographer and more to create a “A lot of people weren’t even festive ceremony. working today, they just wanted to come in and help,” said April “The hospital staff put so much into Largent, Nurse Manager on the this,” Scott said. Trauma Unit. “Our team is very Scott and Sarah exchanged vows purpose driven. We saw him the day before family and MetroHealth staff he came into the ICU. This reminds on Nov. 22. Attendees included us of why we do what we do.”

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    17 New Hospital, Health of the Community Intertwined Fifteen months after the groundbreaking of MetroHealth’s new hospital, construction workers laid the final beam atop the steel frame of the centerpiece of a $946 million transformation of the W. 25th Street campus. The beam bore the signatures of laborers building the hospital and represents their hopes, dreams and the promise of a brighter future. Dozens of those laborers came from Cleveland’s Hispanic community, and thanks to the Latino Construction Program, they are earning good wages, getting health care coverage and gaining the opportunities that come with a career as a union construction worker. Ten percent of the construction workforce on the MetroHealth hospital campus transformation project graduated from the unique The program is a six-week, 12-class the program, 58 have graduated and Latino Construction Program. The curriculum that was developed to total payroll for those individuals has initiative was created in 2017 by teach the basics of construction — topped $500,000. Just as important, Cleveland’s Hispanic Contractors the terminology, the roles, job site the program offers participants Association in partnership with requirements and the culture of and their families hope and the MetroHealth, Turner Construction, construction. The course includes opportunity to change the course the Spanish American Committee, an OSHA certification that allows of their children’s future, health the Construction Employers graduates to start work immediately and well-being — as well as that of Association and Adrian Maldonado in apprentice or pre-apprentice the community. & Associates, to help fulfill positions with local unions — MetroHealth’s commitment to pipefitters, carpenters, ironworkers, hire Latino individuals from the masons, etc., affiliated with surrounding community for the program partners. project. Given that MetroHealth is MetroHealth believes medical located on the city’s Near West side, care is just one piece that makes which has the highest concentration a community healthy. Good jobs of Latino people in Ohio, it is a matter, too. In the first 18 months of fitting partnership.

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    18 2 0 1 9 A N N UA L R E P O RT Doing our part to boost the Clark-Fulton neighborhood MetroHealth is “These investments are designed Construction on the first of three to help create positive change in buildings — located on the corner of spending almost $1 the neighborhood by extending West 25th Street and MetroHealth our Transformation beyond our Drive — is set to begin in 2020 and billion to transform its hospital walls and strategically is expected to be completed in 2021. complementing other efforts to The four-story building will feature main campus, but in cultivate sustainable growth in Clark- 72 affordable housing units with 2019 it also announced Fulton,” said Dr. Akram Boutros. from one to three bedrooms. The “We are working closely with units will be available to individuals substantial investments neighborhood partners to impact the and families with between 30% and health and well-being of the entire 80% of the area’s median income. aimed at making an neighborhood.” For a family of three, that’s a range of $22,000 to $53,000 a year. enduring impact on the To accelerate opportunities for current residents and newcomers, The first floor of the building will adjacent Clark-Fulton MetroHealth will spearhead a $60 house the MetroHealth Economic Opportunity Center, a partnership community and West million development along West with Cuyahoga Community College. 25th Street that will build more than 25th Street corridor. 250 apartments and 36,000 square This center will offer job training, financial literacy counseling, digital feet of commercial space. It will also try to impact community health literacy classes and more, including by addressing issues such as job access to higher education. training, nutrition and transportation. The second building will house about 100 apartments for MetroHealth

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    19 resident physicians and commercial space on the first floor. The third inclusive plan is expected to be complete in early 2021. “This is an building will have 90 units of The comprehensive plan will address investment in moderate-income housing and community issues including race, the relocated headquarters of the full and equal access to housing, our employees MetroHealth Police Department. MetroHealth is collaborating with employment, health and health care, safety, mobility, technology and so they can Councilwoman Jasmin Santana, environmental sustainability. The invest in our the City of Cleveland, the Cleveland plan will elevate arts and culture as Foundation, Metro-West Community a driver of economic development neighborhoods.” Development Organization and and as a tool to bring about positive other neighborhood groups on change. this development. The partnership — Akram Boutros, MD MetroHealth’s efforts align with extends to creating the Clark-Fulton other programs aimed at benefitting MetroHealth EcoDistrict and drafting residents of Clark-Fulton including or the community around our the Clark-Fulton neighborhood’s first Mayor Jackson’s Neighborhood Old Brooklyn campus. Up to 300 master plan. Transformation Initiative, the MetroHealth employees will be The EcoDistrict effort hopes to be a Greater Cleveland Regional Transit able to qualify for up to $20,000 if model of equitable and sustainable Authority’s Transit-Oriented they buy a house. Employees who neighborhood development that Development and the State of Ohio’s already live in these neighborhoods creates a healthy living environment FHAct50 funding program. can get up to $8,500 to upgrade where people thrive. Beyond these development projects, their homes. Recipients who remain MetroHealth is providing $100,000 MetroHealth over the past three employed and in good standing with to fund the community-driven years has invested more than $10 MetroHealth for at least five years master planning effort, which is also million in programing directed at after getting the money will not have sponsored by the City of Cleveland residents and the Latino population to repay it. and The Cleveland Foundation. including healthcare and outreach “Having employees live within the “We are proud to be a partner in this efforts, healthy food and pediatric neighborhood supports a positive important effort,” Dr. Boutros said. wellness initiatives, sponsorships work-life balance and contributes to “We believe in Cleveland and we and job training. our community by spurring growth, want to help fuel the growth of the Also in 2019, MetroHealth diversity and vibrancy,” said Dr. neighborhood that we call home.” committed to a housing assistance Boutros. “This is an investment in program that will encourage our our employees so they can invest in A master planning firm was engaged our neighborhoods.” in 2020 and a comprehensive and employees to live in Clark-Fulton

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    20 2 0 1 9 A N N UA L R E P O RT Sustainability and Environmental Stewardship Using more sustainable materials, building design and ways of operating for a cleaner and healthier environment MetroHealth’s formal sustainability efforts began in January 2018, with the hiring of a full-time director of sustainability who formed a Sustainability Advisory Council made up of MetroHealth employees from across the organization and two patient family advisors. They use the framework of Practice Greenhealth, a national organization that provides information and support for health care systems working toward sustainable health care and communities. MetroHealth’s focus for 2019 was on the following areas: Leadership Waste Reduction Green Building Environmentally Patient and Preferable Community Health Engaging Reducing total Embedding green Purchasing Outcomes employees and waste, increasing building principles leaders to embrace, recycling rates and in the MetroHealth Ensuring that new Fostering equity, create and own donating equipment Campus furniture purchases resilience and sustainability rather than sending Transformation, have none of the sustainability initiatives that have it to landfills with LEED five commonly by collaborating a positive impact on (Leadership used classes of to establish an the environment in Energy and toxic chemicals EcoDistrict in Environmental targeted by Health the Clark-Fulton Design) and The Care Without Harm, neighborhood WELL Building a movement for Standard®, both environmentally of which advance responsible health and well- health care being in buildings

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    21 2019 Achievements: • MetroHealth • 1,090 metric tons of • 3 Slow Roll Cleveland earned its second greenhouse gases were rides encouraged healthy Practice Greenhealth eliminated from operating forms of transportation Environmental Excellence room exhaust, the same and community Award, Greenhealth as taking 235 cars off the connections in the Clark- Partner for Change, for road for a year Fulton neighborhood and 2019 sustainability efforts • 1.7 million pieces of surrounding areas • 1,200+ MetroHealth paper, or 204 trees, • An affordable housing employees and 600+ were saved through the development was community members pharmacy’s electronic planned in the Clark-Fulton were directly engaged in prescription program neighborhood sustainability programs, • 99% of all chairs and other • MetroHealth and its events and initiatives seating were free from partners received an • 500+ employees are environmentally harmful EcoDistricts City Maker recycling at their desks, chemicals Award recognizing the eliminating personal • MetroHealth hired a full- Clark-Fulton neighborhood wastebaskets time waste management collaboration to create • 85,000+ pounds of metal coordinator to reduce the a more equitable, were recycled, including environmental impacts resilient and sustainable old filing cabinets and of waste neighborhood shelving • 57 employees are part • Plans are underway • 6% increase in overall of the Northeast Ohio for the expansion of recycling means less Areawide Coordinating recycling, establishing going to landfills Agency Gohio Commute sustainable practice carpool matching and screenings for vendors, • 19,000+ pounds of implementing more equipment were donated alternative commuter trip planning program sustainability standards to MedWish as MetroHealth’s • 78% of major demolition • MetroHealth launched Transformation and construction debris the Bike Medicine Unit, progresses, and much was recycled which provides first aid at more. This is just public events the beginning

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    22 2 0 1 9 A N N UA L R E P O RT Locations Building to meet the need Health and medical Other locations MetroHealth Recovery centers Elisabeth Severance Prentiss Center Resources (skilled nursing/rehabilitation) Lakewood (14805 Detroit Avenue, Suite Beachwood Health Center LGBT Community Center of Greater 200) Bedford Medical Offices Cleveland Midtown (3950 Chester Avenue) Brecksville Health and Surgery West Shore YMCA (physical therapy) Center Old Brooklyn (4269 Pearl Road) Zubizarreta House (temporary housing for Broadview Heights Sports Medicine and spinal-cord injury patients) Schools served by Physical Therapy Primary Care MetroHealth’s School Broadway Health Center Walk-in Clinics Health Program Brooklyn Health Center Anton Grdina School Brunswick Health Center Buckeye – adult Buhrer Dual Language Academy Buckeye Health Center Medina – 16 years and older Cleveland Heights High School* MetroHealth Medical Center, Middleburg Heights – pediatric Cleveland Heights H Garrett Morgan High School Rocky River – adult J. Glen Smith Health Center* Halle School Westlake – all ages Lyndhurst Health Center Harvey Rice School Medina Health Center, Reagan Parkway MetroExpressCare John Adams High School MetroHealth Medical Center, Main Beachwood Lincoln-West High School Campus Broadway Miles Park School Middleburg Heights November Family Middleburg Heights Mound-STEM School Health Center West Park PEP Eastwood* Ohio City Health Center Clinics at Discount PEP Phoenix* MetroHealth Medical Center, Old Brooklyn Drug Mart Scranton School MetroHealth Medical Center, Urban Community School* Independence Parma H North Royalton Rocky River Medical Offices *Non-Cleveland Metropolitan School Olmsted Falls District Sites State Road Family Practice Parma Heights Thomas F. McCafferty Health Center* West 150th Health and Surgery Center West Park Health Center Westlake Health Center (at Crocker Park) For a listing of health centers and physicians Emergency Dept. nearest you, please visit Pharmacy metrohealth.org/locations H Hospital *Operating in partnership with city of Cleveland

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    23 Simply Groundbreaking After years of design and preparation, MetroHealth executives, lawmakers and other community leaders came together to break ground on our new, 11-floor hospital and reimagined main campus. The ceremonial event welcomed nearly 200 guests on April 15. “This new hospital celebrates our community, lifts our neighborhood, honors our neighbors. And it will welcome all who seek care with compassion,” said Akram Boutros, MD, President and CEO of MetroHealth. For more information about the Campus Transformation project, visit metrohealth.org/transformation

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    FOR ALL OF US. MetroHealth is providing a new approach to health care in Northeast Ohio in a way that no one else can by serving as a catalyst for change — for our health, for our neighborhood, for our economy and for our future. For All of Us. Our plan builds upon our legacy in health care and harnesses our power as an anchor institution to invest in opportunities to revitalize neighborhoods, support education, create jobs and build the regional economy. Become a part of our $100 million Transformation Campaign. Become a part of that catalyst for change. Help patients, neighbors, businesses and communities across our region thrive. To learn more, contact The MetroHealth Foundation 216.778.5665 • metrohealth.org/foundation For our health. For our neighborhood. For our economy. For our future. To see a list of donors, visit metrohealth.org/2019-donors To see the 2019 Annual Report online, visit mhannualreport.org www.metrohealth.org

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