Business & Customer Success Associate (SaaS)

Business Radar is a fast-growing SaaS company based in Amsterdam. We help organisations monitor adverse media and manage risk more efficiently by combining global data with smart technology.

We’re looking for a Business & Customer Success Associate to support our customers during onboarding, training, and day-to-day usage of our platform. This role is ideal for someone early in their career who enjoys working with people, is curious about technology, and wants to learn how a B2B software company operates in practice.

What you’ll do

In this role, you will work closely with our customers, from operational users to team leads, and help them get value from Business Radar as quickly and smoothly as possible.

You will:

• Support the onboarding of new users, guiding them through the platform step by step

• Help ensure smooth implementations so customers can start using Business Radar with confidence

• Organise and run training sessions for new users and refresher trainings for existing customers

• Support customer check-ins and review moments by preparing usage insights and follow-up actions

• Track how customers use the platform and spot where users may need extra guidance or support

• Collect customer questions and feedback, summarise them clearly, and share them with internal teams

• Help maintain and improve our customer knowledge base (help articles, guides, FAQs)

• Support the execution of annual customer surveys 

• Provide high-quality customer support via chat and email (low volume, high quality)

• Be willing to travel occasionally to customers for meetings or events

You will not be expected to do everything alone from day one. You will be supported by our team members across different functions.

What you will learn in this role

You do not need prior experience in risk management or compliance. We will teach you the basics.

In this role, you will learn:

• How customer onboarding and training works in a B2B SaaS environment

• How to communicate effectively with different types of users

• How to recognise usage patterns and adoption challenges

• How customer feedback feeds into product and process improvements

• How a business-to-business software company operates day to day

This role is designed to grow with you, with opportunities to expand your responsibilities as you gain experience within Business Radar.

Requirements

• Dutch, minimum B2, and professional English

• 1 to 2 years of experience in a customer-facing role
  This can include customer support, hospitality, retail, sales, internships, or similar roles involving direct customer interaction

• You enjoy working with people and feel comfortable explaining complex topics clearly

• You are structured, proactive, and take ownership of your work

• You are interested in technology, SaaS, and AI, and you learn new tools quickly

• You are based in the Netherlands and able to work from our Amsterdam office at least two days per week

• You feel comfortable traveling independently for customer meetings or events when needed

• Applicants must already have the right to work in the Netherlands. Unfortunately, we cannot offer visa sponsorship for this position.

Nice to have

• A background or interest in business, sustainability, risk management, or compliance

• Experience working with B2B tools such as CRM systems, dashboards, or support platforms

• Additional languages such as Spanish or French

If after reading through this entire job description, you think “I could see myself doing this!“, we would love to hear your motivation to join Business Radar and explore whether Business Radar is the right place for you to grow.

For any questions upfront, feel free to send us an email! You can reach out to Zoe via zoe@businessradar.com