Genesys Cloud Services DE Holdings GmbH
Location
Hessen
Founded
2011-12-01
Website
Risk Signals
329 news mentions monitored
Industry Context
This company is tracked across risk categories, including those related to its sector (e.g., Offices of Holding Companies, Not Elsewhere Classified), including supply chain integrity, ESG practices, labor disputes, and regulatory compliance.
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Recent Articles about Genesys Cloud Services DE Holdings GmbH
Live alerts from global media, monitored by Business Radar
2025-06-16 (clientesa.com.br)
The five most common errors in customer service -
Genesys research shows that more than half of consumers interviewed say they would change brand after only 2 to 5 negative interactions
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2025-05-29 (cxotoday.com)
New Genesys Report Highlights Growing Demand of Indian Consumers from Customer Service, with Quality and Personalisation Driving Loyalty
85% of Indian consumers surveyed believe that a company is only as good as its service "The State of Consumer Experience: Asia-Pacific" report highlights Indian consumer expectations and how CX leaders in India are prioritising AI-powered technologies to meet rising expectations – Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released […]
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2025-04-17 (itbrief.asia)
Genesys named leader in Forrester Wave CCaaS platforms report
Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.
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2025-04-05 (businesswire.com)
Genesys Research Finds Consumers Believe AI Will Improve Customer Experience and Businesses Are Rising to the Opportunity
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, "The State of Customer Experience," revealin...
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2025-03-17 (channelinsider.com)
Genesys Unveils New AI Product and State of CX Report
The products include a Supervisor Copilot and Virtual Supervisor, both aimed at automating managerial tasks. Plus, how consumers see AI in customer experience.
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2025-03-14 (intelligentcio.com)
Genesys research finds consumers believe AI will improve customer experience and businesses are rising to the opportunity – Intelligent CIO APAC
Nearly two-thirds of consumers surveyed see AI's potential to increase the quality and speed of customer service.
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2025-01-31 (nojitter.com)
No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up
This week, Zoom debuts its generative AI assistant; Bandwidth Builds AIBridge with partners Google and Cognigy; Genesys and Salesforce partner on CX Cloud; and Otter.ai launches OtterPilot for Sales.
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2023-08-14 (cxtoday.com)
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap -
CX Today covers Contact Center news including CCaaS, Customer Engagement Center, Enterprise, Omni-channel, Workforce Optimization and more.
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(prnewswire.com)
New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience
/PRNewswire/ -- Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after...
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