Genesys Cloud Services DE Holdings GmbH
Location
Hessen
Founded
2011-12-01
Website
Risk Signals
329 news mentions monitored
Industry Context
This company is tracked across risk categories, including those related to its sector (e.g., Offices of Holding Companies, Not Elsewhere Classified), including supply chain integrity, ESG practices, labor disputes, and regulatory compliance.
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Recent Articles about Genesys Cloud Services DE Holdings GmbH
Live alerts from global media, monitored by Business Radar
2025-06-03 (mi-3.com.au)
Genesys report reveals disconnect in ANZ customer experience expectations | Mi3
Genesys has released new research highlighting a significant disconnect between consumer expectations and service delivery in Australia and New Zealand (ANZ). The findings are part of the fourth edition of 'The State of Customer Experience in Asia-Pacific' report, which surveyed over 5,000 consumers and nearly 1,200 customer experience (CX) decision makers globally, including 173 consumers and 40 CX leaders in ANZ.
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2025-05-13 (federalnewsnetwork.com)
CX Exchange 2025: Genesys' Jason Schick on how AI can deliver a 'golden age of CX'
CX is one application for AI that can deliver a high return on investment for agencies and help them do more with less, says Genesys public sector leader.
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2025-01-07 (spiceworks.com)
Genesys Deepens Ties With Microsoft to Push the Boundaries of Customer Experience - Spiceworks
The latest integration of Genesys Cloud and Microsoft Teams aims to enhance cross-team collaboration, team productivity, and deliver unparalleled customer experience.
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2023-10-02 (mobileworldlive.com)
MTN looks to AI to boost customer ser... -
MTN Group struck a deal with Accenture and Genesys to use the latter's cloud platform to improve subscriber satisfaction through AI.
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2023-08-21 (nojitter.com)
Conversations in Collaboration: Genesys' Brett Weigl on How Generative AI Can Assist Contact Centers Conversations in Collaboration: Genesys' Brett Weigl on How Generative AI Can Assist Contact Centers Conversations in Collaboration: Genesys' Brett Weigl on How Generative AI Can Assist Contact Centers
Genesys' SVP and GM talks about how current AI implementations and generative AI can be used to improve the customer and agent experience.
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2023-08-14 (cxtoday.com)
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap -
CX Today covers Contact Center news including CCaaS, Customer Engagement Center, Enterprise, Omni-channel, Workforce Optimization and more.
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